Quick Answer
The answer is to review the Intune management extension logs on the device. This is the correct first step because when a required app assignment shows a failed installation status on a compliant Windows 10 device, the Intune management extension logs contain the granular error codes and execution details needed to pinpoint why the installation failed, such as a missing dependency or a script error. On the Microsoft 365 Endpoint Administrator MD-102 exam, this scenario tests your understanding of the Intune agent-side troubleshooting hierarchy, where local logs take precedence over console checks when device compliance and assignment are confirmed. A common trap is jumping to the Company Portal or re-assigning the app, but required apps bypass the portal entirely. Remember the mnemonic "Logs First, Console Last" to avoid wasting time on irrelevant console settings.
This MD-102 practice question tests your understanding of manage and maintain devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user has a Windows 10 device that is enrolled in Microsoft Intune. The user reports that they cannot install a required app from the Company Portal. You check the Intune console and see that the app assignment is 'Required' but the installation status shows 'Failed'. The device is compliant. What should you check first?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "first"
Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Review the Intune management extension logs on the device.
Logs will show the specific error.
Verify the device compliance policy.
Why wrong: Device is already compliant, so this is not the issue.
Check the Company Portal app version.
Why wrong: Required apps install silently, not through Company Portal.
Reassign the app to the user.
Why wrong: Assignment is already in place.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Review the Intune management extension logs on the device.
When an app installation fails, the Intune management extension logs provide detailed error information. Checking the logs on the device is the quickest way to diagnose. Option A is incorrect because the device is compliant. Option B is incorrect because the app is assigned. Option D is incorrect because the Company Portal is not involved for required apps.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Review the Intune management extension logs on the device.
Why this is correct
Logs will show the specific error.
Clue confirmation
The clue word "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
Verify the device compliance policy.
Why it's wrong here
Device is already compliant, so this is not the issue.
Check the Company Portal app version.
Why it's wrong here
Required apps install silently, not through Company Portal.
Reassign the app to the user.
Why it's wrong here
Assignment is already in place.
Common exam traps
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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FAQ
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
The correct answer is: Review the Intune management extension logs on the device. — When an app installation fails, the Intune management extension logs provide detailed error information. Checking the logs on the device is the quickest way to diagnose. Option A is incorrect because the device is compliant. Option B is incorrect because the app is assigned. Option D is incorrect because the Company Portal is not involved for required apps.
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Yes — watch for: "first". Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Read the scenario before looking for a memorised answer.
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Same concept, more angles
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. You are troubleshooting a Windows 11 device that fails to install a required Win32 app deployed via Intune. Which THREE logs or locations should you review?
mediumWhy B: Option A, Option C, and Option D are correct. The Intune Management Extension logs contain details about app installation. The Windows Event Logs under Applications and Services Logs > Microsoft > Windows > AppLocker may show block events. The %ProgramData%\Microsoft\IntuneManagementExtension\Logs folder also contains logs. Option B is incorrect because the registry is not a primary log location. Option E is incorrect because the Windows Update log is not relevant for Win32 app installation.
Last reviewed: Jun 21, 2026
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