MD-102 Manage and maintain devices Practice Question
Your organization uses Microsoft Intune to manage Windows 11 devices. Users report that after a recent update, the Start menu layout resets to default every time they sign in. Which Intune policy setting is most likely causing this issue?
⚠ Common exam trap
A common mix-up: candidates confuse policies that affect individual Start menu elements (like pinned folders or the Recommended section) with the overarching Start layout policy that enforces a complete layout reset, leading them to select a partially correct but insufficient option.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Start layout policy under Device Restrictions
The Start layout policy under Device Restrictions (D) is the most likely cause because it enforces a specific Start menu configuration on Windows 11 devices. When this policy is set to 'Enabled' and configured with a layout XML, it reapplies the layout at every user sign-in, overriding any user customizations. This behavior matches the reported issue of the Start menu resetting to default after a recent update.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Import Microsoft Edge assets policy
Why it's wrong here
This is for Edge shortcuts, not Start menu layout.
- ✗
Show 'Recommended' section policy
Why it's wrong here
This controls visibility of recommendations, not layout reset.
- ✗
Allow pinned folders policy
Why it's wrong here
This only controls whether folders appear in Start, not the overall layout.
- ✓
Start layout policy under Device Restrictions
Why this is correct
This policy can enforce a specific layout; if set to remove custom layout, it resets on sign-in.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Policy
A policy is a set of rules or guidelines that defines how an organization manages, secures, and operates its IT systems and services.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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