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Manage and maintain devices →mediumMultiple ChoiceObjective-mapped

MD-102 Manage and maintain devices Practice Question

This MD-102 practice question tests your understanding of manage and maintain devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.

Exhibit

{
  "value": [
    {
      "@odata.type": "#microsoft.graph.managedDevice",
      "id": "12345678-1234-1234-1234-123456789012",
      "deviceName": "DESKTOP-ABC123",
      "operatingSystem": "Windows",
      "osVersion": "10.0.19045.3803",
      "complianceState": "noncompliant",
      "lastSyncDateTime": "2025-03-15T10:30:00Z",
      "enrolledDateTime": "2025-01-10T08:00:00Z"
    }
  ]
}

Refer to the exhibit. You run a PowerShell cmdlet to get managed devices and see the output above. The device is noncompliant. What is the most likely reason?

Clue words in this question

Noticing these words before you look at the options changes how you read each choice.

  • Clue: "most likely"

    Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.

Question 1mediummultiple choice
Full question →

Exhibit

{
  "value": [
    {
      "@odata.type": "#microsoft.graph.managedDevice",
      "id": "12345678-1234-1234-1234-123456789012",
      "deviceName": "DESKTOP-ABC123",
      "operatingSystem": "Windows",
      "osVersion": "10.0.19045.3803",
      "complianceState": "noncompliant",
      "lastSyncDateTime": "2025-03-15T10:30:00Z",
      "enrolledDateTime": "2025-01-10T08:00:00Z"
    }
  ]
}

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

The device has not synced recently.

The device is noncompliant because it has not synced recently. In Microsoft Intune, devices must regularly check in to report their compliance status; if a device fails to sync within the configured grace period (typically 30 days by default), it is marked as noncompliant. The PowerShell output shows the device is enrolled and managed, but the last sync time is missing or outdated, triggering the noncompliant state.

Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • ✗

    The device is not enrolled.

    Why it's wrong here

    The device is enrolled.

  • ✗

    The device name is too long.

    Why it's wrong here

    Device name length is not a compliance factor.

  • ✗

    The OS version is not supported.

    Why it's wrong here

    10.0.19045 is a supported Windows 10 version.

  • ✓

    The device has not synced recently.

    Why this is correct

    Last sync is more than 24 hours ago, which can cause noncompliance.

    Clue confirmation

    The clue word "most likely" in the question point toward this answer.

    Related concept

    Read the scenario before looking for a memorised answer.

Common exam traps

Common exam trap: answer the scenario, not the keyword

The trap here is that candidates assume noncompliance is always due to a configuration or OS issue, but Microsoft Intune also enforces compliance based on device activity—specifically the last sync time—which is a common oversight in exam scenarios.

Detailed technical explanation

How to think about this question

Intune compliance policies rely on the device's last check-in timestamp, which is updated during the MDM sync cycle (via the DMClient CSP or the Windows Management Framework). If a device misses multiple sync intervals (e.g., due to network issues or being powered off), Intune marks it as noncompliant and can trigger conditional access blocks. The default grace period is 30 days, but administrators can configure a shorter period via the 'Mark device as noncompliant if it hasn't checked in for X days' setting in compliance policies.

KKey Concepts to Remember

  • Read the scenario before looking for a memorised answer.
  • Find the constraint that changes the correct option.
  • Eliminate answers that are true in general but not in this case.

TExam Day Tips

  • Watch for words such as best, first, most likely and least administrative effort.
  • Review why wrong options are wrong, not only why the correct option is correct.

Key takeaway

Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.

Real-world example

How this comes up in practice

A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.

What to study next

Got this wrong? Here's your next step.

Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.

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FAQ

Questions learners often ask

What does this MD-102 question test?

Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..

What is the correct answer to this question?

The correct answer is: The device has not synced recently. — The device is noncompliant because it has not synced recently. In Microsoft Intune, devices must regularly check in to report their compliance status; if a device fails to sync within the configured grace period (typically 30 days by default), it is marked as noncompliant. The PowerShell output shows the device is enrolled and managed, but the last sync time is missing or outdated, triggering the noncompliant state.

What should I do if I get this MD-102 question wrong?

Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.

Are there clue words in this question I should notice?

Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.

What is the key concept behind this question?

Read the scenario before looking for a memorised answer.

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Last reviewed: Jun 24, 2026

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