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MB-920 · topic practice

Describe Dynamics 365 Commerce practice questions

Practise Microsoft Dynamics 365 Fundamentals ERP MB-920 Describe Dynamics 365 Commerce practice questions — original exam-style scenarios with answer choices, explanations, and analysis of common mistakes.

Courseiva uses original exam-style practice questions designed for learning and revision. The goal is to understand the concepts, recognise exam patterns, and improve through explanations — not memorise copied exam dumps.

Reviewed byJohnson Ajibi· MSc IT Security
20 questionsDomain: Describe Dynamics 365 Commerce
Practice 10 questionsBrowse domain →

What the exam tests

What to know about Describe Dynamics 365 Commerce

Describe Dynamics 365 Commerce questions test whether you can apply the concept in context, not just recognise a definition.

How the topic appears in realistic exam-style scenarios.

Which detail in the question changes the correct answer.

How to eliminate plausible but wrong options.

How to connect the question back to the wider exam objective.

Watch out for

Common Describe Dynamics 365 Commerce exam traps

  • ▸Answering from memory before reading the full scenario.
  • ▸Missing a constraint such as cost, availability, security, scope or command context.
  • ▸Choosing a broad answer when the question asks for the most specific fix.
  • ▸Ignoring why the wrong options are tempting.

Practice set

Describe Dynamics 365 Commerce questions

20 questions · select your answer, then reveal the explanation

Question 1mediummultiple choice
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A retail company uses Dynamics 365 Commerce for its online and physical stores. Customers are reporting that items added to their online shopping cart are not being reserved in the physical store's inventory. The company uses the 'Reserve inventory' feature. What is the most likely cause of this issue?

Question 2easymultiple choice
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A company is setting up a new store in Dynamics 365 Commerce. They want to ensure that prices for products are automatically updated across all channels when changed in the head office. Which configuration should they use?

Question 3hardmultiple choice
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A company uses Dynamics 365 Commerce and has multiple stores. They want to implement a loyalty program where customers earn points based on purchase amounts, and the points can be redeemed at any store. The program should also allow for tiered rewards. Which component should be used to define the loyalty program rules?

Question 4mediummultiple choice
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A retail company is planning to expand its online presence and wants to use Dynamics 365 Commerce to build a new e-commerce site. They need to ensure that the site can handle high traffic during promotional events and that product catalog updates are reflected quickly. What should they consider?

Question 5easymultiple choice
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A store manager needs to process a return for a customer who purchased an item using a loyalty card. The manager wants to ensure that the loyalty points originally earned from that purchase are reversed. What should the manager do?

Question 6hardmultiple choice
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A company uses Dynamics 365 Commerce and has set up a new online store. They notice that the product images are not displaying on the product detail pages. The images are stored in the media library in the headquarters. What is the most likely cause?

Question 7mediummultiple choice
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A retail chain is implementing Dynamics 365 Commerce and wants to enforce that all stores use the same pricing structure. However, one store manager needs to offer a local discount to match a competitor. What is the best way to handle this?

Question 8easymultiple choice
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A company uses Dynamics 365 Commerce and wants to track inventory across multiple warehouses. They need to ensure that inventory levels are updated in real-time when a sale is made at the store. Which feature should they use?

Question 9hardmulti select
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Which TWO of the following are valid methods to handle product returns in Dynamics 365 Commerce?

Question 10easymulti select
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Which THREE of the following are components of the Dynamics 365 Commerce architecture?

Question 11mediummulti select
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Which TWO of the following are valid reasons to use the 'Offline mode' in Dynamics 365 Commerce POS?

Question 12mediummultiple choice
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Refer to the exhibit. A company uses the 'Process inventory reservation' job to manage inventory reservations for online orders. The job is scheduled to run every 5 minutes. At 12:30 PM, a customer places an order but the inventory reservation is not created until 12:50 PM. What is the most likely cause of this delay?

Exhibit

Refer to the exhibit.

Job: Process inventory reservation
Status: Ended
Recurrence: Every 5 minutes
Last run time: 11:45 AM
Current time: 12:30 PM
Next scheduled run: 12:50 PM

Exhibit: A Dynamics 365 Commerce batch job status screen.
Question 13hardmultiple choice
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Refer to the exhibit. A product has a tax group of 'WA' and a tax rate of 0.087. The price is set to 29.99. A customer in Washington state purchases this product. What will be the final price including tax?

Exhibit

Refer to the exhibit.

{
  "ProductId": 12345,
  "Price": 29.99,
  "Currency": "USD",
  "TaxGroup": "WA",
  "TaxRate": 0.087,
  "ItemType": "Physical"
}

Exhibit: A JSON snippet representing a product configuration in Dynamics 365 Commerce.
Question 14hardmultiple choice
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Contoso Retail is a mid-sized company with 50 physical stores and an online store. They use Dynamics 365 Commerce. Recently, they launched a promotion offering 20% off on all electronics for a weekend. During the promotion, the online store experienced slow page load times, and some customers reported errors when adding items to the cart. The IT team checked the infrastructure and found that the Retail Server CPU usage was at 95%, and the channel database had high lock contention. The POS systems in stores were working fine. The company uses a single Retail Server instance and a single channel database for all channels. What is the best course of action to prevent this issue in future promotions?

Question 15mediummultiple choice
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Northwind Traders operates a chain of grocery stores using Dynamics 365 Commerce. They recently implemented a new loyalty program where customers earn 1 point for every $1 spent, and 100 points can be redeemed for a $5 discount. The program is set up correctly in the headquarters. However, when a customer makes a purchase at a store, the POS does not display the loyalty points earned. The store manager confirms that the customer's loyalty card is linked to the customer account. The IT team verifies that the loyalty program is published to the channel. What is the most likely cause of the issue?

Question 16mediummultiple choice
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A retail company uses Dynamics 365 Commerce to manage its online store. Customers report that they can add items to the cart, but when they proceed to checkout, the checkout page fails to load. The IT team has verified that the payment connector is configured correctly. What is the most likely cause of this issue?

Question 17hardmultiple choice
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A clothing retailer wants to implement a buy online, return in store (BORIS) process using Dynamics 365 Commerce. The retailer has multiple stores with different tax rates. Which configuration is essential to ensure that returns are processed correctly with the appropriate tax?

Question 18easymultiple choice
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A company is planning to use Dynamics 365 Commerce to manage its omnichannel retail operations. Which of the following best describes a key benefit of using Dynamics 365 Commerce?

Question 19mediummulti select
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Which TWO actions should be performed to set up a loyalty program in Dynamics 365 Commerce?

Question 20hardmultiple choice
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A Dynamics 365 Commerce administrator reviews the Retail Server configuration exhibit. Customers report that the checkout page does not appear. Based on the exhibit, what is the most likely cause?

Exhibit

Refer to the exhibit.

{
  "RetailServer": {
    "HostName": "https://contoso-retail.com",
    "ChannelId": 5637144592,
    "OperatingUnitNumber": "000001",
    "DefaultCustomer": "Default",
    "ProductSearchEnabled": true,
    "CheckoutConfiguration": {
      "CheckoutPage": null,
      "EnableGuestCheckout": true
    }
  }
}
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Frequently asked questions

What does the MB-920 exam test about Describe Dynamics 365 Commerce?
Describe Dynamics 365 Commerce questions test whether you can apply the concept in context, not just recognise a definition.
How should I use these practice questions?
Select your answer before revealing the explanation. Then read why each option is right or wrong — this active recall approach builds retention far faster than re-reading notes.
Can I practise just Describe Dynamics 365 Commerce questions in a focused session?
Yes — the session launcher on this page draws every question from the Describe Dynamics 365 Commerce domain. Use a 10-question session first to gauge your baseline, then move to 20 or 30 once the weak spots are clear.
Where can I practise other MB-920 topics?
Use the topic links above to move to related areas, or go back to the MB-920 question bank to see all topics.
Are these real exam questions or dumps?
These are original practice questions written to test the same concepts the MB-920 exam covers. They are not copied from any real exam or dump site.