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MB-920 Practice Question: Which TWO actions should be performed to set up a…
Which TWO actions should be performed to set up a loyalty program in Dynamics 365 Commerce?
⚠ Common exam trap
Many exam-takers confuse the optional configuration of payment methods or returns policies with the mandatory core setup steps, leading them to select options that are technically possible but not required for the initial loyalty program creation.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a loyalty program.
Creating a loyalty program is the foundational step in Dynamics 365 Commerce; you must define the loyalty program entity (including name, currency, and date range) before any rewards or tiers can be associated. Option C is correct because reward points (with earning and redemption rules) and loyalty tiers (with benefits and thresholds) are essential components that must be configured within the loyalty program to enable differentiated customer rewards.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Create a loyalty program.
Why this is correct
Loyalty programs must be defined in the system.
- ✗
Define the returns policy for loyalty purchases.
Why it's wrong here
Returns policy is not part of loyalty program setup.
- ✓
Set up reward points and tiers.
Why this is correct
Reward points and tiers are essential for loyalty programs.
- ✗
Configure payment methods for loyalty points redemption.
Why it's wrong here
Payment methods are configured separately from loyalty programs.
- ✗
Publish the online store to enable loyalty sign-up.
Why it's wrong here
Online store publishing is not required for loyalty program setup.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-920 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-920 exam.