mediumMultiple ChoiceObjective-mapped
MB-920 Practice Question: Northwind Traders operates a chain of grocery…
Northwind Traders operates a chain of grocery stores using Dynamics 365 Commerce. They recently implemented a new loyalty program where customers earn 1 point for every $1 spent, and 100 points can be redeemed for a $5 discount. The program is set up correctly in the headquarters. However, when a customer makes a purchase at a store, the POS does not display the loyalty points earned. The store manager confirms that the customer's loyalty card is linked to the customer account. The IT team verifies that the loyalty program is published to the channel. What is the most likely cause of the issue?
⚠ Common exam trap
Test-takers frequently assume the issue is with data processing or synchronization (like a missing job or publishing step), when in fact the problem is a simple UI configuration oversight in the POS screen layout.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The POS screen layout does not include the loyalty points field.
The POS screen layout controls which fields are visible to the cashier. Even if the loyalty program is correctly configured in Headquarters and published to the channel, the POS will not display loyalty points earned unless the screen layout includes the specific loyalty points field. The store manager confirmed the loyalty card is linked, and the IT team verified the program is published, so the missing field in the screen layout is the most likely cause.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The 'Process loyalty points' job is not scheduled.
Why it's wrong here
This job updates points, but not display.
- ✓
The POS screen layout does not include the loyalty points field.
Why this is correct
The screen layout must be configured to show points.
- ✗
The customer's loyalty card is not properly linked to the customer account.
Why it's wrong here
The manager confirmed it is linked.
- ✗
The loyalty program is not published to the store's channel database.
Why it's wrong here
The IT team verified it is published.
Go deeper
Related to this question
About these practice questions
Courseiva writes every MB-920 question from scratch — 930 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-920 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-920 exam.