hardMultiple ChoiceObjective-mapped
MB-920 Practice Question: A company uses Dynamics 365 Commerce and has set…
A company uses Dynamics 365 Commerce and has set up a new online store. They notice that the product images are not displaying on the product detail pages. The images are stored in the media library in the headquarters. What is the most likely cause?
⚠ Common exam trap
Watch out — candidates often assume images are automatically available once uploaded to the media library, overlooking the mandatory channel-specific publishing step required in Dynamics 365 Commerce.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The images have not been published to the online store channel.
In Dynamics 365 Commerce, product images must be explicitly published to the online store channel after being uploaded to the headquarters media library. Simply storing images in the media library does not make them available on the product detail pages; they require a channel-level publication step to synchronize and render on the storefront. This ensures that only approved media is visible to customers.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The images lack alternative text.
Why it's wrong here
Alt text is for accessibility, not display.
- ✗
Commerce Data Exchange is not configured for image synchronization.
Why it's wrong here
Images are not synced via CDE; they need to be published.
- ✓
The images have not been published to the online store channel.
Why this is correct
Images must be published to the channel to appear.
- ✗
The images are not uploaded to the media library.
Why it's wrong here
They are in the media library as stated.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-920 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-920 exam.