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MB-920 Practice Question: A retail company uses Dynamics 365 Commerce for…
A retail company uses Dynamics 365 Commerce for its online and physical stores. Customers are reporting that items added to their online shopping cart are not being reserved in the physical store's inventory. The company uses the 'Reserve inventory' feature. What is the most likely cause of this issue?
⚠ Common exam trap
Many candidates confuse the 'Reserve inventory' feature with the batch job that processes it, assuming the feature itself is disabled or misconfigured, rather than recognizing that the batch job is a separate operational component required for the feature to work.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The 'Process inventory reservation' batch job is not scheduled or is failing.
The 'Reserve inventory' feature in Dynamics 365 Commerce relies on the 'Process inventory reservation' batch job to synchronize online cart reservations with physical store inventory. If this batch job is not scheduled or is failing, items added to the online shopping cart will not be reserved in the store's inventory, causing the reported issue. This is the most likely cause because the batch job is responsible for processing reservation requests from the online channel.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The 'Process inventory reservation' batch job is not scheduled or is failing.
Why this is correct
This batch job is required to process reservations from online orders.
- ✗
The 'Pick inventory' job is not configured.
Why it's wrong here
The pick job is for warehouse operations, not reservations.
- ✗
The 'Reserve inventory' feature is disabled for the online store channel.
Why it's wrong here
The feature is enabled at the system level, not per channel.
- ✗
Inventory is not set up at the store level.
Why it's wrong here
Inventory is managed at the warehouse level, not store level.
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