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MB-920 Practice Question: A retail company uses Dynamics 365 Commerce to…
A retail company uses Dynamics 365 Commerce to manage its online store. Customers report that they can add items to the cart, but when they proceed to checkout, the checkout page fails to load. The IT team has verified that the payment connector is configured correctly. What is the most likely cause of this issue?
⚠ Common exam trap
A common mix-up: candidates assume a checkout failure is always due to payment connector issues, but the question explicitly rules that out, so the real cause is a higher-level publishing or channel configuration problem.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The online store's channel publishing is not complete.
In Dynamics 365 Commerce, the checkout page is part of the online store's channel publishing process. If the channel publishing is not complete, the checkout page may not be available to customers even though other parts of the store (like product browsing and cart addition) function correctly. The IT team has confirmed the payment connector is configured correctly, so the issue is likely that the channel publishing job has not fully propagated the checkout page to the storefront.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The online store's channel publishing is not complete.
Why this is correct
Incomplete channel publishing can result in missing checkout pages.
- ✗
The customer's CRM integration is not set up.
Why it's wrong here
CRM integration is not required for checkout functionality.
- ✗
The payment connector is not configured for the online store.
Why it's wrong here
The payment connector is already verified as correct.
- ✗
The inventory levels for the items in the cart are not synchronized.
Why it's wrong here
Inventory synchronization does not affect the checkout page load.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-920 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-920 exam.