easyMultiple ChoiceObjective-mapped
MB-920 Practice Question: A store manager needs to process a return for a…
A store manager needs to process a return for a customer who purchased an item using a loyalty card. The manager wants to ensure that the loyalty points originally earned from that purchase are reversed. What should the manager do?
⚠ Common exam trap
It's easy for candidates to think manual point deduction or contacting head office is required, but the POS return function is designed to automatically handle loyalty point reversals as part of the transaction.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Process the return using the standard return function in POS.
In Dynamics 365 Commerce, the standard return function in POS automatically reverses any loyalty points that were earned on the original transaction. This ensures that the customer's loyalty balance is accurately adjusted without manual intervention or external requests.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Issue a store credit instead of a refund to keep the points.
Why it's wrong here
Points should be reversed on return.
- ✓
Process the return using the standard return function in POS.
Why this is correct
The return function automatically reverses points.
- ✗
Contact the head office to adjust the points.
Why it's wrong here
No need to contact head office; POS handles it.
- ✗
Manually deduct the loyalty points from the customer's account.
Why it's wrong here
The system handles point reversal automatically.
Go deeper
Related to this question
About these practice questions
This MB-920 question is part of Courseiva's 930-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-920 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-920 exam.