- A
Schedule regular video calls where team members can share personal updates and non-work-related topics
Video calls with personal sharing help humanize remote interactions and build relationships.
- B
Implement a collaboration platform with shared workspaces and real-time communication channels
Shared tools enable transparency and easy communication, which are key for virtual teams.
- C
Organize a one-time team-building workshop at the start of the project
Why wrong: One-time events may have limited long-term impact on trust; ongoing activities are more effective.
- D
Rotate meeting times so each time zone is inconvenienced equally
Why wrong: Rotating inconveniences does not build trust; instead, find times that work best for most.
- E
Require all team members to participate in daily informal chat sessions
Why wrong: Mandatory informal sessions may feel forced and reduce genuine interaction.
PMP People — Leading Projects Practice Question
This PMP practice question tests your understanding of people — leading projects. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
You are the project manager for a global, virtual team. Which TWO actions would be MOST effective in building trust and collaboration among team members?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Schedule regular video calls where team members can share personal updates and non-work-related topics
Option A is correct because regular video calls with personal updates foster psychological safety and interpersonal bonds, which are critical for trust in virtual teams. This aligns with the PMI Talent Triangle's emphasis on emotional intelligence and team building, as video calls provide richer non-verbal cues than audio-only communication, reducing the sense of isolation in distributed teams.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Schedule regular video calls where team members can share personal updates and non-work-related topics
Why this is correct
Video calls with personal sharing help humanize remote interactions and build relationships.
Related concept
Read the scenario before looking for a memorised answer.
- ✓
Implement a collaboration platform with shared workspaces and real-time communication channels
Why this is correct
Shared tools enable transparency and easy communication, which are key for virtual teams.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Organize a one-time team-building workshop at the start of the project
Why it's wrong here
One-time events may have limited long-term impact on trust; ongoing activities are more effective.
- ✗
Rotate meeting times so each time zone is inconvenienced equally
Why it's wrong here
Rotating inconveniences does not build trust; instead, find times that work best for most.
- ✗
Require all team members to participate in daily informal chat sessions
Why it's wrong here
Mandatory informal sessions may feel forced and reduce genuine interaction.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often mistake a one-time event (Option C) or a rigid schedule (Option E) as sufficient for team building, overlooking that trust in virtual teams requires ongoing, voluntary, and rich-communication interactions rather than forced or infrequent activities.
Detailed technical explanation
How to think about this question
Trust in virtual teams is built through repeated, predictable, and positive interactions over time, a concept rooted in social exchange theory. Video calls leverage the 'media richness' principle—higher bandwidth channels (video) convey tone, facial expressions, and context better than text or audio, reducing ambiguity and fostering empathy. In practice, a project manager might schedule bi-weekly 'virtual coffee breaks' using tools like Zoom or Microsoft Teams, where no agenda is set, allowing team members to share personal stories, which gradually builds a shared identity and reduces social distance.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A small business has 20 workstations on the 192.168.1.0/24 network and one public IP from its ISP. The router uses PAT (NAT overload) so all 20 devices share one public address using different source ports. NAT questions test whether you understand the four address terms and which direction each translation applies.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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People — Leading Projects — study guide chapter
Learn the concepts, then practise the questions
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FAQ
Questions learners often ask
What does this PMP question test?
People — Leading Projects — This question tests People — Leading Projects — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Schedule regular video calls where team members can share personal updates and non-work-related topics — Option A is correct because regular video calls with personal updates foster psychological safety and interpersonal bonds, which are critical for trust in virtual teams. This aligns with the PMI Talent Triangle's emphasis on emotional intelligence and team building, as video calls provide richer non-verbal cues than audio-only communication, reducing the sense of isolation in distributed teams.
What should I do if I get this PMP question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
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Last reviewed: Jun 24, 2026
This PMP practice question is part of Courseiva's free PMI certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PMP exam.
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