- A
Issue a change request to correct the defect
Corrective action to fix a quality issue is handled through a change request.
- B
Rework the deliverable to meet the requirements
Rework is the direct action to fix the non-conformance.
- C
Add the issue to the lessons learned for future projects
Why wrong: Lessons learned are documented later; immediate corrective action is needed.
- D
Escalate the issue to the sponsor
Why wrong: Escalation is not the first step; the PM should handle it within the project.
- E
Update the quality management plan
Why wrong: The plan itself may not need updating; the issue is with the deliverable, not the process.
Question 804 of 892
Corrective Action for Deliverable Not Meeting Quality Requirements
This PMP practice question tests your understanding of process — managing technical aspects. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
During project execution, the quality manager reports that a deliverable does not meet the quality requirements. The project manager needs to take corrective action. Which TWO actions should the PM take?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Issue a change request to correct the defect
Option A is correct because issuing a change request is the formal process to document and authorize corrective action for a defect that fails to meet quality requirements. This aligns with the Perform Integrated Change Control process, ensuring the defect is tracked, evaluated, and approved before any rework is performed. The change request triggers the necessary updates to the project management plan, scope, or schedule, maintaining control over project baselines.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Issue a change request to correct the defect
Why this is correct
Corrective action to fix a quality issue is handled through a change request.
Related concept
Read the scenario before looking for a memorised answer.
- ✓
Rework the deliverable to meet the requirements
Why this is correct
Rework is the direct action to fix the non-conformance.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Add the issue to the lessons learned for future projects
Why it's wrong here
Lessons learned are documented later; immediate corrective action is needed.
- ✗
Escalate the issue to the sponsor
Why it's wrong here
Escalation is not the first step; the PM should handle it within the project.
- ✗
Update the quality management plan
Why it's wrong here
The plan itself may not need updating; the issue is with the deliverable, not the process.
Common exam traps
Common exam trap: answer the scenario, not the keyword
A common pitfall is confusing the action of reworking the deliverable with the formal process of issuing a change request. While rework is the physical correction, a change request is needed first to formally document and authorize the corrective action, ensuring baseline control.
Detailed technical explanation
How to think about this question
In the PMBOK Guide, corrective action is an intentional activity that realigns project performance with the project management plan. Issuing a change request is the formal mechanism to implement corrective action, as it undergoes integrated change control to assess impacts on scope, schedule, cost, and quality. Reworking the deliverable (Option B) is the actual implementation of the corrective action, but it must be preceded by an approved change request to avoid unauthorized changes that could disrupt baselines.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the PMP exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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FAQ
Questions learners often ask
What does this PMP question test?
Process — Managing Technical Aspects — This question tests Process — Managing Technical Aspects — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Issue a change request to correct the defect — Option A is correct because issuing a change request is the formal process to document and authorize corrective action for a defect that fails to meet quality requirements. This aligns with the Perform Integrated Change Control process, ensuring the defect is tracked, evaluated, and approved before any rework is performed. The change request triggers the necessary updates to the project management plan, scope, or schedule, maintaining control over project baselines.
What should I do if I get this PMP question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jul 4, 2026
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