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A company is implementing a new customer relationship management (CRM) system. The project manager wants to ensure that the project delivers value aligned with the organization's strategic goals. Which document should the project manager reference to confirm the alignment?
The business case documents the justification for the project, including alignment with organizational strategy, expected benefits, and ROI. For a CRM implementation, the business case would confirm that the system supports strategic goals like improving customer retention or sal…Read full explanation
A project manager is leading a digital transformation initiative. Midway through the project, a new regulation is introduced that affects the product's compliance requirements. The project sponsor is concerned about potential scope creep and delays. What should the project manager do first?
D is correct because the first step when a new regulation emerges is to analyze its impact on the project's scope, schedule, cost, and compliance. Without an impact analysis, the project manager cannot determine whether a change request, risk update, or escalation is appropriate.…Read full explanation
A project manager is reviewing lessons learned from a completed project. The project delivered on time and on budget but did not achieve the expected market share increase. Which document would most likely explain this discrepancy?
The benefits realization plan defines how and when the project's expected benefits (such as market share increase) will be achieved and measured. Since the project delivered on time and on budget but missed the market share target, the benefits realization plan would contain the …Read full explanation
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