PMP Practice Exam 3 — 20 Questions

Question 1

A new team member from a different cultural background joins your global project team. Some team members are struggling to adapt to his communication style, and misunderstandings are increasing. As the project manager, what should you do first?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Organize a team-building session focused on cross-cultural communication and establish a team charter that respects diverse styles. The first step in resolving cross-cultural communication issues is to foster understanding and collaboration within the team, not to escalate or impose changes. By organizing a team-building session focused on cross-cultural communication and establishing a team charter that respects diverse styles, you address the root cause—lack of awareness and shared norms—while empowering the team to adapt collectively. This aligns with the PMI People domain, emphasizing servant leadership and proactive conflict resolution.

Answer

Escalate the issue to human resources for diversity training

Answer

Remove the new member from the team and assign him to a less critical role

Answer

Ask the new team member to adapt his communication style to match the team's norms

Question 2

During a daily standup meeting, a team member mentions that they are blocked because a dependency on another team's work is not yet complete. The Scrum Master is present. What should the Scrum Master do FIRST?

Accepted Answer

Help remove the impediment by coordinating with the other team. In Scrum, the Scrum Master is responsible for removing impediments that hinder the team's progress. When a team member is blocked due to an incomplete dependency from another team, the Scrum Master's first action should be to help remove that impediment by coordinating with the other team. This aligns with the Scrum Guide's directive that the Scrum Master facilitates the resolution of blockers to ensure the Development Team can meet the Sprint Goal.

Answer

Add the blocker to the risk register as a new risk

Answer

Escalate the issue to the project sponsor

Answer

Ask the team member to work on something else and ignore the blocker

Question 3

Your project is running 15% over budget at the midpoint. The team is working well, but the variance is due to inaccurate cost estimates. What should the project manager do first?

Accepted Answer

Perform a root cause analysis to understand why estimates were inaccurate and develop a corrective action plan. The project manager should first perform a root cause analysis to understand why the cost estimates were inaccurate, as this addresses the fundamental issue rather than applying a superficial fix. This aligns with the PMBOK Guide's principle of identifying the root cause of a variance before taking corrective action, ensuring that the corrective action plan targets the actual problem and prevents recurrence.

Answer

Reduce the scope of remaining work to bring costs back in line

Answer

Inform the team to cut costs wherever possible

Answer

Request additional budget from the sponsor to cover the overrun

Question 4

During a sprint review, stakeholders express dissatisfaction with the functionality delivered. The product owner insists the team met the acceptance criteria defined in the sprint. The team feels demotivated. As the project manager, what should you do first?

Accepted Answer

Facilitate a meeting between the product owner and stakeholders to clarify expectations and document any gaps. The immediate priority is to resolve the disconnect between the stakeholders' expectations and the product owner's acceptance criteria. By facilitating a meeting, you enable a collaborative discussion to clarify requirements, identify gaps in the definition of done, and align on what constitutes acceptable functionality. This approach follows the Agile principle of stakeholder collaboration and prevents rework based on assumptions.

Answer

Direct the team to rework the functionality until the stakeholders are satisfied

Answer

Reassure the team that they did a good job and that stakeholder expectations were unrealistic

Answer

Escalate to the project sponsor immediately

Question 5

Your project sponsor asks you to skip the testing phase of a software release to meet a tight deadline. What is the best response?

Accepted Answer

Explain the risks of skipping testing, including potential defects and rework, and propose alternatives such as reducing test scope. Skipping testing is a quality risk. The PM should explain the risks and follow the change control process if the decision is to proceed without testing.

Answer

Refuse the sponsor's request outright because testing is mandatory

Answer

Skip testing but add a buffer for post-release defect fixes

Answer

Agree to skip testing to meet the deadline and document the decision

Question 6

You are managing a software development project using a hybrid approach. The project has a fixed price contract with a strict deadline. Midway through, the customer requests a significant change that would increase the scope by 20%. You have already used all management reserve. What should you do FIRST?

Accepted Answer

Submit a change request to the change control board to assess the impact on cost, schedule, and contract terms. In a hybrid project with a fixed-price contract, any significant scope change must follow the formal change control process. Since the management reserve is exhausted, the change request must be submitted to the change control board (CCB) to evaluate the impact on cost, schedule, and contract terms before any decision is made. This ensures compliance with the contract and protects both parties from unauthorized scope creep.

Answer

Refuse the change because the project is already over budget and behind schedule

Answer

Ask the project sponsor for additional funding to cover the cost of the change

Answer

Implement the change since the customer is requesting it and the project has a fixed deadline

Question 7

Two senior developers on your hybrid project have a conflict over the technical approach for a critical feature. The conflict is causing delays. What should the project manager do first?

Accepted Answer

Facilitate a meeting where each developer presents their approach and the team evaluates pros and cons against project objectives. The PM should facilitate a collaborative resolution by encouraging the team to evaluate options based on objective criteria, such as impact on project goals.

Answer

Escalate the issue to the sponsor for a final decision

Answer

Make the decision yourself to save time and end the conflict

Answer

Separate the developers to work on different features to avoid further conflict

Question 8

A project manager is leading a large construction project. The sponsor requests that the team skip a mandatory quality inspection to save two weeks on the schedule. The project manager knows that skipping the inspection could compromise safety and violate regulations. What should the project manager do?

Accepted Answer

Explain the regulatory and safety implications to the sponsor and recommend against skipping the inspection. The project manager has a fiduciary and ethical duty to prioritize safety and regulatory compliance over schedule pressure. Skipping a mandatory quality inspection violates regulations and could lead to legal liability, project shutdown, or harm. The PM must clearly communicate these risks to the sponsor and recommend against the action, as per the PMI Code of Ethics and Professional Conduct.

Answer

Document the sponsor's request and proceed with the inspection as planned without further discussion

Answer

Comply with the sponsor's request to maintain a good relationship

Answer

Propose reducing the inspection scope rather than skipping it entirely

Question 9

Your project is running 15% over budget at the midpoint. The project sponsor asks you to reduce costs by cutting the quality assurance phase. As a servant leader, what is the BEST response?

Accepted Answer

Explain the risks of skipping QA and propose other cost-saving options, such as reducing scope or using less expensive resources. As a servant leader, your primary responsibility is to protect the project's value and stakeholder interests. Cutting the quality assurance phase introduces significant technical debt and risk of defects, which could lead to rework, schedule delays, and higher costs later. By explaining these risks and proposing alternatives like scope reduction or resource optimization, you demonstrate ethical leadership and a focus on long-term project success.

Answer

Agree to the sponsor's request to reduce costs, as the sponsor has authority over the budget

Answer

Update the risk register to reflect the sponsor's request and proceed without QA

Answer

Refuse to cut QA and continue with the current project plan

Question 10

A new regulatory requirement has been introduced that affects your project's deliverables. The requirement must be implemented within the current timeline. What should the project manager do first?

Accepted Answer

Assess the impact on the project and submit a change request through change control. When a new regulatory requirement emerges mid-project, the project manager must first assess its impact on scope, schedule, cost, and quality before any action. Submitting a change request through the formal change control process ensures that the change is evaluated, approved, and documented, maintaining alignment with the project management plan and avoiding unauthorized scope creep. This aligns with the PMBOK Guide's 'Perform Integrated Change Control' process, which mandates that all changes be reviewed and approved before implementation.

Answer

Direct the team to incorporate the requirement immediately to avoid non-compliance

Answer

Ignore the requirement since the project is already underway

Answer

Update the project management plan to include the new requirement

Question 11

In a daily standup, a developer mentions that a task is taking longer than expected due to an unfamiliar technology. The sprint goal may be at risk. As a Scrum Master, what should you do FIRST?

Accepted Answer

Work with the developer and team to find a solution or pair with an expert. The Scrum Master's first responsibility is to facilitate the team in self-organizing to remove impediments. In this scenario, the developer is blocked due to unfamiliar technology; the Scrum Master should coach the team to collaborate, such as through pair programming or knowledge sharing, to keep the sprint goal on track. Option A is incorrect as it undermines the team's self-organization and imposes a command-and-control approach. Option B is premature; descoping should only be considered after the team has attempted to resolve the issue internally and determined it's not feasible. Option D delays the issue unnecessarily; the Scrum Master should address impediments immediately, not defer them to a risk register.

Answer

Assign the task to a more experienced developer

Answer

Escalate to the product owner to descope the task

Answer

Add the issue to the risk register for future sprints

Question 12

Your agile project has seen a consistent drop in velocity over the last three sprints. The team is demotivated and blaming external dependencies. Retrospectives have not yielded actionable improvements. What should the project manager do FIRST?

Accepted Answer

Facilitate a root cause analysis with the team to identify underlying issues and create an action plan.. The first step when facing a consistent drop in velocity and team demotivation is to facilitate a root cause analysis with the team. This aligns with the PMP's focus on servant leadership and empowering the team to identify and solve their own problems, rather than imposing external solutions. The retrospective has failed to produce actionable improvements, so a deeper, facilitated analysis is needed to uncover the true underlying issues, which may include but are not limited to external dependencies.

Answer

Remove the team's external dependencies by negotiating with stakeholders.

Answer

Replace the scrum master with a more experienced one.

Answer

Increase the sprint duration to give the team more time.

Question 13

During a project's execution phase, the sponsor asks you to skip the user acceptance testing (UAT) phase to expedite delivery, stating that the client is eager to use the system. What should you do?

Accepted Answer

Explain the risks of skipping UAT and recommend proceeding with the planned testing.. Skipping UAT poses significant quality and acceptance risks. The PM should communicate the risks to the sponsor and recommend following the quality plan. PMI emphasizes the importance of quality assurance and control processes.

Answer

Skip UAT but add a note in the lessons learned about the decision.

Answer

Compromise by reducing UAT to only critical test cases.

Answer

Agree to skip UAT to meet the sponsor's request and expedite delivery.

Question 14

You are managing a virtual team where members are in different time zones. Some team members feel left out of decision-making because meetings are scheduled at times convenient for the majority. What should you do?

Accepted Answer

Rotate meeting times to accommodate different time zones periodically. Rotating meeting times periodically ensures equitable access to synchronous decision-making for all team members, directly addressing the core issue of inclusion in a virtual team with diverse time zones. This approach aligns with the PMP's emphasis on servant leadership and stakeholder engagement by proactively mitigating the negative impact of time zone differences on team cohesion and participation.

Answer

Schedule all meetings during the time zone of the project manager

Answer

Record meetings and ask those who cannot attend to comment later

Answer

Use asynchronous communication tools for all decisions

Question 15

A project manager is working on a predictive project. A team member identifies a risk that was not previously identified. The risk has a low probability but high impact. What should the PM do FIRST?

Accepted Answer

Add the risk to the risk register and assess its impact. In predictive project management, the first step upon identifying a new risk is to document it in the risk register and perform a qualitative analysis to assess its probability and impact. This ensures the risk is formally captured and prioritized before any further action, such as escalation or response planning, is taken. Option A correctly follows this standard risk management process.

Answer

Escalate the risk to the project sponsor

Answer

Accept the risk because it has low probability

Answer

Implement a contingency plan immediately

Question 16

You are leading a virtual team that includes members from different cultural backgrounds. Several team members have expressed that they feel left out of decision-making because most discussions happen in the project manager's time zone. What is the BEST action to foster inclusion?

Accepted Answer

Implement an asynchronous collaboration tool for decision-making and rotate meeting times.. It directly addresses the core issue of time zone exclusion by using asynchronous collaboration tools (e.g., shared documents, discussion boards) to allow all members to contribute to decisions at their convenience, and rotating meeting times ensures no single time zone is consistently disadvantaged. This approach aligns with the PMP's emphasis on inclusive leadership and adapting communication methods to foster team cohesion in a virtual, multicultural environment.

Answer

Tell the team that decisions will be made by you and communicated via email.

Answer

Schedule all meetings during your own working hours to maximize your availability.

Answer

Hold separate meetings for each time zone and compile the results.

Question 17

Your agile team has been working remotely for the past three months. You notice that sprint velocity has dropped significantly over the last two sprints. Team members seem disengaged during daily stand-ups and collaboration has decreased. What should you do FIRST?

Accepted Answer

Schedule virtual team-building activities and one-on-one check-ins to understand concerns. The first step in addressing a drop in velocity and team disengagement is to understand the root cause through direct communication. As a servant leader, you should schedule virtual team-building activities and one-on-one check-ins to uncover concerns such as burnout, isolation, or unclear expectations, which aligns with the PMI People domain of leading projects. This approach fosters psychological safety and collaboration, which are essential for remote agile teams.

Answer

Implement a new project management tool to track tasks more closely

Answer

Ask the team to work longer hours to make up for lost velocity

Answer

Report the velocity drop to the sponsor and ask for more resources

Question 18

A new team member joins your project and is struggling to understand the technical domain and the team's culture. Their productivity is low, and they seem hesitant to ask questions. As project manager, what is the BEST way to support this team member?

Accepted Answer

Assign a senior team member to mentor and pair with them on tasks. Assigning a senior team member to mentor and pair with the new member directly addresses both the technical domain gap and the cultural hesitancy. Pairing provides real-time, context-rich learning and psychological safety, which is more effective than passive documentation or isolated training for accelerating integration and productivity.

Answer

Provide them with detailed documentation and ask them to read it on their own time

Answer

Extend their deadlines to reduce pressure

Answer

Enroll them in an online training course for the technical domain

Question 19

Your agile team has recently formed and is struggling to agree on work methods and communication norms. Several team members are frustrated with the lack of consistency. What should you do as the project manager?

Accepted Answer

Facilitate a workshop to develop a team charter that defines working agreements and communication norms. The team is in the forming stage and needs explicit guidance to establish shared expectations. Facilitating a workshop to create a team charter directly addresses the root cause—lack of agreed-upon work methods and communication norms—by providing a structured, collaborative process that aligns with agile principles while still leveraging the project manager's leadership to resolve the impasse.

Answer

Let the team work out the issues on their own since they are self-organizing

Answer

Assign a team lead to make decisions on work methods

Answer

Replace the frustrated team members with more collaborative ones

Question 20

You are leading a globally distributed team with members in three time zones. During a virtual sprint retrospective, team members express frustration that decisions are often made without their input, leading to rework. What is the BEST action to improve team empowerment and collaboration?

Accepted Answer

Establish a decision-making framework that includes input from all time zones before finalizing decisions. Establishing a decision-making framework that explicitly includes input from all time zones addresses the root cause of the frustration: lack of inclusion in decisions. This directly improves team empowerment and collaboration by ensuring asynchronous participation, reducing rework caused by decisions made without full team input.

Answer

Introduce a new collaboration tool to facilitate asynchronous communication

Answer

Implement a strict decision-making hierarchy where the project manager makes all final decisions

Answer

Encourage team members to speak up more during meetings