- A
Add buffer time to the next sprint to account for uncertainty
Why wrong: Adding buffer is not an agile practice and does not address root causes.
- B
Mandate that the team must collaborate more by pairing on all tasks
Why wrong: Mandating collaboration contradicts agile principles of self-organization.
- C
Coach the product owner on techniques for refining the product backlog and writing clear user stories
Improving backlog quality helps reduce ambiguity.
- D
Coach the team on self-organization and effective collaboration techniques
The scrum master coaches the team to improve.
- E
Facilitate a retrospective focused on identifying root causes of the velocity drop
Retrospectives are the proper venue for process improvement.
How to Handle Decreasing Velocity in Agile Projects
This PMP practice question tests your understanding of process — managing technical aspects. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Your agile project has experienced a significant drop in velocity for two consecutive sprints. The team is blaming unclear requirements from the product owner, while the product owner claims the team is not collaborating enough. As the scrum master, which THREE actions should you take to address the situation?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Coach the product owner on techniques for refining the product backlog and writing clear user stories
Option C is correct because unclear requirements are a common cause of velocity drops in agile projects. As scrum master, coaching the product owner on backlog refinement and writing clear user stories directly addresses the root cause of unclear requirements, enabling the team to work more efficiently without ambiguity.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Add buffer time to the next sprint to account for uncertainty
Why it's wrong here
Adding buffer is not an agile practice and does not address root causes.
- ✗
Mandate that the team must collaborate more by pairing on all tasks
Why it's wrong here
Mandating collaboration contradicts agile principles of self-organization.
- ✓
Coach the product owner on techniques for refining the product backlog and writing clear user stories
Why this is correct
Improving backlog quality helps reduce ambiguity.
Related concept
Read the scenario before looking for a memorised answer.
- ✓
Coach the team on self-organization and effective collaboration techniques
Why this is correct
The scrum master coaches the team to improve.
Related concept
Read the scenario before looking for a memorised answer.
- ✓
Facilitate a retrospective focused on identifying root causes of the velocity drop
Why this is correct
Retrospectives are the proper venue for process improvement.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
A common misconception is that a scrum master should impose solutions (like mandatory pairing or adding buffers) rather than facilitating the team's self-organization and addressing root causes through coaching and retrospectives.
Detailed technical explanation
How to think about this question
In agile frameworks like Scrum, velocity is a measure of the team's throughput, and a sustained drop often indicates systemic issues such as poor backlog grooming or communication breakdowns. The scrum master should facilitate a retrospective (Option E) to uncover root causes, then coach both the product owner (Option C) and the team (Option D) to improve collaboration and requirement clarity, ensuring the team can self-organize effectively. This approach aligns with the PMBOK Guide's emphasis on servant leadership and continuous improvement.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the PMP exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
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FAQ
Questions learners often ask
What does this PMP question test?
Process — Managing Technical Aspects — This question tests Process — Managing Technical Aspects — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Coach the product owner on techniques for refining the product backlog and writing clear user stories — Option C is correct because unclear requirements are a common cause of velocity drops in agile projects. As scrum master, coaching the product owner on backlog refinement and writing clear user stories directly addresses the root cause of unclear requirements, enabling the team to work more efficiently without ambiguity.
What should I do if I get this PMP question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Same concept, more angles
6 more ways this is tested on PMP
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. Your agile team has been experiencing a decrease in velocity over the last three sprints. During the daily standup, team members seem disengaged and mention they are unsure of the sprint goals. As the scrum master, what should you do FIRST?
easy- A.Add more user stories to the backlog to increase team motivation.
- B.Ask the product owner to speak with the team about the importance of the sprint goals.
- ✓ C.Facilitate a meeting with the team to review and clarify the sprint goal and ensure alignment.
- D.Report the velocity drop to senior management and ask for intervention.
Why C: Option C is correct because the Scrum Master's first responsibility is to ensure the team understands and aligns on the sprint goal. The disengagement and confusion about sprint goals directly indicate a breakdown in shared understanding, which must be resolved through facilitation before any other action. Addressing this immediately restores focus and can prevent further velocity degradation.
Variation 2. Your agile project has been experiencing decreasing velocity over the last three sprints. The team is frustrated and morale is low. The product owner is pressuring for more features. What is the BEST action for the project manager to take?
medium- ✓ A.Conduct a retrospective to identify impediments and improvement actions.
- B.Ask the team to work overtime to catch up on velocity.
- C.Replace the underperforming team members with new resources.
- D.Increase the sprint length to give the team more time.
Why A: The PM should facilitate a retrospective to identify root causes of decreasing velocity and address team morale. Option A is correct because it uses agile ceremonies to collaboratively find improvements. Option B adds pressure without solving root issues; option C ignores team dynamics; option D changes process without understanding impediments.
Variation 3. In an agile project, the team has missed their sprint commitment for the third consecutive sprint. During the retrospective, team members cite unclear requirements and frequent interruptions from stakeholders. As the project manager, what is the BEST action to take?
medium- A.Require the team to commit to fewer story points next sprint
- ✓ B.Work with the product owner to refine user stories and shield the team from external interruptions
- C.Add more developers to the team to increase velocity
- D.Increase the sprint duration to give the team more time
Why B: Option B is the best action because the root cause is unclear requirements and frequent interruptions. The project manager should work with the product owner to refine user stories and ensure they are clear, and also shield the team from stakeholder interruptions. Option A (reducing story points) does not address the root cause; the team would still face unclear requirements and interruptions. Option C (adding developers) does not solve the clarity or interruption issues and may disrupt the team. Option D (increasing sprint duration) is not appropriate as it does not address the root cause and violates timeboxing principles.
Variation 4. Your agile project is experiencing a drop in velocity for the third consecutive sprint. The team reports that they are spending too much time in unplanned meetings and dealing with frequent requirement changes. Which TWO actions should you take to address this?
medium- A.Encourage the team to work overtime to catch up.
- B.Add more team members to increase capacity.
- C.Increase the sprint duration to give the team more time.
- ✓ D.Implement a process to control scope changes during the sprint.
- ✓ E.Limit work-in-progress (WIP) to reduce multitasking.
Why D: Limiting work-in-progress (WIP) can reduce context switching and improve focus. Implementing a change control process for scope changes during a sprint helps stabilize requirements. Both address root causes of velocity drop.
Variation 5. During an agile project, the team's velocity has dropped for three consecutive sprints. The retrospective revealed that team members are spending too much time on unplanned support tasks. Which THREE actions should the project manager take?
easy- ✓ A.Facilitate a focused retrospective to identify specific root causes
- ✓ B.Work with the product owner to limit unplanned work from stakeholders
- ✓ C.Review the velocity trend and adjust the sprint backlog accordingly
- D.Reduce the sprint length to increase focus and delivery
- E.Require the team to work overtime to regain lost velocity
Why A: Option A is correct because a focused retrospective can help identify root causes of the velocity drop. Option B is correct because the product owner should manage stakeholder expectations and limit unplanned work. Option C is correct because analyzing velocity trends helps the team adapt their backlog and planning. Option D is incorrect because reducing sprint length typically increases overhead and does not address the surge of unplanned tasks. Option E is incorrect because mandatory overtime leads to burnout and reduced quality, harming long-term productivity.
Variation 6. In an agile project, the team's velocity has dropped for three consecutive sprints. The daily standup meetings are rushed, and team members often work in silos. What should the project manager do first?
hard- A.Increase the frequency of daily standups to twice per day
- B.Add more team members to increase capacity
- C.Assign a senior developer to monitor individual productivity
- ✓ D.Facilitate a retrospective to identify impediments and propose improvements
Why D: Option D is correct because in agile, the retrospective is the appropriate forum for the team to identify and address process issues, such as the drop in velocity and siloed work. Option A is wrong because increasing standup frequency does not address root causes and may add more pressure. Option B is wrong because adding team members can disrupt team dynamics and does not address the underlying issues. Option C is wrong because assigning a senior developer to monitor individual productivity is micromanaging and contrary to agile principles.
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Last reviewed: Jul 4, 2026
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