How many Troubleshooting Scenario Questions questions are on this page?

This page has 5 Troubleshooting Scenario Questions scenario questions for the MB-920 exam, each with detailed explanations and wrong-answer analysis.

How should I approach MB-920 scenario questions?

Read the full scenario before looking at the answer options. Identify the constraint or requirement in the scenario, then eliminate options that are generally true but wrong for this specific case. Scenario questions reward careful reading over pattern matching.

← Back to Microsoft Dynamics 365 Fundamentals ERP MB-920 questions

Scenario-based practice

Troubleshooting Scenario Questions

Practise Microsoft Dynamics 365 Fundamentals ERP MB-920 practice questions — original exam-style scenarios covering every exam domain, with detailed explanations, wrong-answer analysis, and common exam traps.

Start full practice test Read exam guide

scenario questions

MB-920

exam code

Microsoft

vendor

Scenario guide

How to approach troubleshooting scenario questions

These questions describe a network symptom and ask you to identify the root cause or the correct fix. They appear across all certification exams and reward systematic thinking over memorisation. The best candidates follow a consistent troubleshooting framework even under time pressure.

Quick answer

Troubleshooting Scenario Questions questions test whether you can apply the concept in context, not just recognise a definition.

How the topic appears in realistic exam-style scenarios.

Which detail in the question changes the correct answer.

How to eliminate plausible but wrong options.

How to connect the question back to the wider exam objective.

Practice scenarios

Question 1hardmultiple choice

Full question →

You are troubleshooting a purchase order import in Dynamics 365 Finance. The exhibit shows an XML snippet for a purchase order. The import fails with an error stating that the purchase order line is missing a required field. Which field is missing?

Exhibit

Refer to the exhibit.

```xml
<PurchaseOrder>
  <PurchaseOrderHeader>
    <OrderType>Purchase</OrderType>
    <VendorAccount>US-001</VendorAccount>
    <CurrencyCode>USD</CurrencyCode>
  </PurchaseOrderHeader>
  <PurchaseOrderLine>
    <ItemNumber>1000</ItemNumber>
    <Quantity>10</Quantity>
    <UnitPrice>5.00</UnitPrice>
    <LineAmount>50.00</LineAmount>
    <TaxGroup>STD</TaxGroup>
  </PurchaseOrderLine>
</PurchaseOrder>
```

A
TaxGroup
Why wrong: TaxGroup is present in the snippet.
B
LineNumber
LineNumber is a required field for purchase order lines in the import.
C
ReceiptDateRequested
Why wrong: ReceiptDateRequested is optional.
D
LineDescription
Why wrong: LineDescription is optional.

Full breakdown with real-world context →

Question 2mediummultiple choice

Full question →

A retail company uses Dynamics 365 Commerce. They notice that the online store is not syncing inventory levels correctly from the warehouse management system. Which component should they troubleshoot first?

A
Retail Cloud Scale Unit (RCSU)
Why wrong: RCSU handles store operations, not inventory sync.
B
Product catalog
Why wrong: Product catalog contains product details, not inventory quantities.
C
Point of sale (POS) system
Why wrong: POS is for transactions, not inventory synchronization.
D
Commerce Data Exchange (CDX)
CDX synchronizes data between the back-office and online store.

Full breakdown with real-world context →

Question 3hardmultiple choice

Full question →

Refer to the exhibit. A warehouse uses location directives for sales picking with FEFO strategy. Workers are unable to pick from bulk locations even though there is stock. What is the most likely cause?

Exhibit

{
  "Warehouse": "WH01",
  "LocationDirective": {
    "WorkOrderType": "Sales",
    "Sequence": 1,
    "Strategy": "FEFO",
    "Location": [
      {"LocationProfile": "BULK", "MinQty": 0, "MaxQty": 10000},
      {"LocationProfile": "PICK", "MinQty": 0, "MaxQty": 500}
    ]
  }
}

A
The location profile 'BULK' is not set to allow picking.
If bulk locations are not allowed for picking, they won't be selected.
B
The items do not have expiration dates set.
Why wrong: FEFO works even without dates? Actually, it requires dates, but the error is about locations.
C
The location directive is missing a line for the 'PICK' profile.
Why wrong: Both profiles are included.
D
The strategy should be FIFO instead of FEFO.
Why wrong: Strategy is not the cause of location selection failure.

Full breakdown with real-world context →

Question 4hardmultiple choice

Full question →

A company uses Dynamics 365 Supply Chain Management with dual-write to Dynamics 365 Sales. They are experiencing issues where changes to product pricing in Supply Chain Management are not reflecting in Sales. What should they troubleshoot first?

A
Check the currency exchange rates in both systems
Why wrong: While exchange rates could affect pricing, the issue is about sync, not conversion.
B
Review the Power Platform admin center for data integration errors
Why wrong: Power Platform admin center is for environment management, not for troubleshooting dual-write mappings.
C
Verify that the dual-write table mappings include the pricing entity
Dual-write relies on table mappings; if the pricing mapping is missing or inactive, changes won't sync.
D
Ensure that the pricing engine is set to real-time updates
Why wrong: The issue is about synchronization, not about whether the pricing engine is real-time.

Full breakdown with real-world context →

Question 5mediummultiple choice

Full question →

A manufacturing company uses Dynamics 365 Finance. The finance team notices that the general ledger balances do not match the subledger details for accounts payable. What should you troubleshoot first?

A
Check the invoice approval workflow configuration.
Why wrong: Approval workflow affects invoice processing, not ledger balances.
B
Review the vendor payment settlement process.
Why wrong: Periodic settlement processes handle payments, not balance discrepancies.
C
Run the 'Troubleshoot GL balance' report in Accounts payable.
This report identifies discrepancies between the general ledger and subledger.
D
Re-run the payment journal report.
Why wrong: Payment journal shows payments, not balances.

Full breakdown with real-world context →

These MB-920 practice questions are part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style MB-920 questions with detailed explanations, topic-based practice, mock exams, readiness tracking, and study analytics.

Troubleshooting Scenario Questions

How to approach troubleshooting scenario questions

Quick answer

Related MB-920 topic practice pages

Describe Dynamics 365 Supply Chain Management practice questions

Describe Dynamics 365 Finance practice questions

Describe the core capabilities of the finance and operations apps practice questions

Describe shared features and Copilot capabilities practice questions

Describe Dynamics 365 Human Resources practice questions

Describe Dynamics 365 Commerce practice questions

Describe Dynamics 365 Project Operations practice questions

Describe shared Dynamics 365 ERP features practice questions

MB-920 fundamentals practice questions

MB-920 scenario practice questions

MB-920 troubleshooting practice questions

Practice scenarios

You are troubleshooting a purchase order import in Dynamics 365 Finance. The exhibit shows an XML snippet for a purchase order. The import fails with an error stating that the purchase order line is missing a required field. Which field is missing?

Exhibit

A retail company uses Dynamics 365 Commerce. They notice that the online store is not syncing inventory levels correctly from the warehouse management system. Which component should they troubleshoot first?

Refer to the exhibit. A warehouse uses location directives for sales picking with FEFO strategy. Workers are unable to pick from bulk locations even though there is stock. What is the most likely cause?

Exhibit

A company uses Dynamics 365 Supply Chain Management with dual-write to Dynamics 365 Sales. They are experiencing issues where changes to product pricing in Supply Chain Management are not reflecting in Sales. What should they troubleshoot first?

A manufacturing company uses Dynamics 365 Finance. The finance team notices that the general ledger balances do not match the subledger details for accounts payable. What should you troubleshoot first?