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This page has 6 Troubleshooting Scenario Questions scenario questions for the MB-920 exam, each with detailed explanations and wrong-answer analysis.

How should I approach MB-920 scenario questions?

Read the full scenario before looking at the answer options. Identify the constraint or requirement in the scenario, then eliminate options that are generally true but wrong for this specific case. Scenario questions reward careful reading over pattern matching.

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Scenario-based practice

Troubleshooting Scenario Questions

Practise Microsoft Dynamics 365 Fundamentals ERP MB-920 practice questions — original exam-style scenarios covering every exam domain, with detailed explanations, wrong-answer analysis, and common exam traps.

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scenario questions

MB-920

exam code

Microsoft

vendor

Scenario guide

How to approach troubleshooting scenario questions

These questions describe a network symptom and ask you to identify the root cause or the correct fix. They appear across all certification exams and reward systematic thinking over memorisation. The best candidates follow a consistent troubleshooting framework even under time pressure.

Quick answer

Troubleshooting Scenario Questions questions test whether you can apply the concept in context, not just recognise a definition.

How the topic appears in realistic exam-style scenarios.

Which detail in the question changes the correct answer.

How to eliminate plausible but wrong options.

How to connect the question back to the wider exam objective.

Practice scenarios

Question 1mediummultiple choice

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A retail company uses Dynamics 365 Commerce to manage its online store. Customers report that they can add items to the cart, but when they proceed to checkout, the checkout page fails to load. The IT team has verified that the payment connector is configured correctly. What is the most likely cause of this issue?

A
The online store's channel publishing is not complete.
Incomplete channel publishing can result in missing checkout pages.
B
The customer's CRM integration is not set up.
Why wrong: CRM integration is not required for checkout functionality.
C
The payment connector is not configured for the online store.
Why wrong: The payment connector is already verified as correct.
D
The inventory levels for the items in the cart are not synchronized.
Why wrong: Inventory synchronization does not affect the checkout page load.

Full breakdown with real-world context →

Question 2mediummultiple choice

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A manufacturing company uses Dynamics 365 Finance and Operations to manage its production orders. The production manager notices that the actual material consumption for a batch is significantly higher than the expected consumption. The system is configured for automatic posting of consumption. What should the production scheduler check first to troubleshoot the discrepancy?

A
Review the vendor quality scorecard for the raw material supplier.
Why wrong: Vendor quality issues may lead to waste but do not directly explain automated consumption variances.
B
Ensure the financial dimensions on the production order are correctly assigned.
Why wrong: Financial dimensions are for cost accounting, not consumption quantities.
C
Check the BOM consumption method (e.g., backflush) and ensure it matches the production process.
Incorrect consumption method can cause over-consumption; this is the first diagnostic step.
D
Verify that the work center capacity is correctly configured.
Why wrong: Capacity configurations affect scheduling, not material consumption recording.

Full breakdown with real-world context →

Question 3hardmultiple choice

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A company uses Dynamics 365 Supply Chain Management with dual-write to Dynamics 365 Sales. They are experiencing issues where changes to product pricing in Supply Chain Management are not reflecting in Sales. What should they troubleshoot first?

A
Check the currency exchange rates in both systems
Why wrong: While exchange rates could affect pricing, the issue is about sync, not conversion.
B
Review the Power Platform admin center for data integration errors
Why wrong: Power Platform admin center is for environment management, not for troubleshooting dual-write mappings.
C
Verify that the dual-write table mappings include the pricing entity
Dual-write relies on table mappings; if the pricing mapping is missing or inactive, changes won't sync.
D
Ensure that the pricing engine is set to real-time updates
Why wrong: The issue is about synchronization, not about whether the pricing engine is real-time.

Full breakdown with real-world context →

Question 4hardmultiple choice

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A company uses Dynamics 365 Finance. The finance team notices that the general ledger balances do not match the subsidiary ledger balances for accounts payable. What should they investigate first?

A
The audit trail of posted transactions
Why wrong: The audit trail of posted transactions shows only posted entries. Since the mismatch involves unposted items, the audit trail would not help identify the cause.
B
Unposted vendor invoices and payments
Unposted vendor invoices and payments are a common cause of a discrepancy between the general ledger and the subsidiary ledger. These items are recorded in the subsidiary ledger but not yet posted to the general ledger.
C
The process automation framework
Why wrong: The process automation framework is used for automating business processes and is not directly related to ledger imbalances.
D
The posting profiles for vendors
Why wrong: Posting profiles define how transactions are posted to specific accounts, but they do not directly cause general ledger and subsidiary ledger mismatches.

Full breakdown with real-world context →

Question 5hardmultiple choice

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You are a Dynamics 365 Human Resources administrator for a multinational corporation with 5,000 employees across three regions: North America, Europe, and Asia Pacific. The company uses Dynamics 365 Human Resources to manage employee records, benefits, leave, and compensation. Recently, the HR team has been receiving complaints from employees in the Asia Pacific region that their leave balances are not updating correctly after they submit leave requests. Additionally, managers in that region report that they cannot see their direct reports' leave balances when trying to approve leave. You investigate and find that employees in Asia Pacific have a different leave policy than other regions, and this policy is configured using a custom leave type called "Regional Leave." The system is set up with a single legal entity. You need to resolve the issue so that leave balances update correctly and managers can view leave balances. What should you do?

A
Create a separate legal entity for the Asia Pacific region and configure a dedicated leave policy for that entity.
A separate legal entity allows independent leave policy configuration, ensuring correct balances and manager visibility.
B
Create a new leave type called 'Regional Leave - Asia Pacific' and assign it to employees in that region.
Why wrong: A new leave type does not solve the policy calculation issue; the underlying leave policy configuration is still shared.
C
Disable the leave functionality for Asia Pacific employees and process leave manually.
Why wrong: Manual processing is inefficient and does not leverage the system's capabilities.
D
Modify the calendar parameters to exclude Asia Pacific holidays from leave balance calculations.
Why wrong: Calendar parameters are global and not suitable for region-specific adjustments.

Full breakdown with real-world context →

Question 6mediummultiple choice

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A manufacturing company uses Dynamics 365 Finance. The finance team notices that the general ledger balances do not match the subledger details for accounts payable. What should you troubleshoot first?

A
Check the invoice approval workflow configuration.
Why wrong: Approval workflow affects invoice processing, not ledger balances.
B
Review the vendor payment settlement process.
Why wrong: Periodic settlement processes handle payments, not balance discrepancies.
C
Run the 'Troubleshoot GL balance' report in Accounts payable.
This report identifies discrepancies between the general ledger and subledger.
D
Re-run the payment journal report.
Why wrong: Payment journal shows payments, not balances.

Full breakdown with real-world context →

These MB-920 practice questions are part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style MB-920 questions with detailed explanations, topic-based practice, mock exams, readiness tracking, and study analytics.

Troubleshooting Scenario Questions

How to approach troubleshooting scenario questions

Quick answer

Related MB-920 topic practice pages

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MB-920 fundamentals practice questions

MB-920 scenario practice questions

MB-920 troubleshooting practice questions

Practice scenarios

A company uses Dynamics 365 Supply Chain Management with dual-write to Dynamics 365 Sales. They are experiencing issues where changes to product pricing in Supply Chain Management are not reflecting in Sales. What should they troubleshoot first?

A company uses Dynamics 365 Finance. The finance team notices that the general ledger balances do not match the subsidiary ledger balances for accounts payable. What should they investigate first?

A manufacturing company uses Dynamics 365 Finance. The finance team notices that the general ledger balances do not match the subledger details for accounts payable. What should you troubleshoot first?