MB-920 Practice Exam 3 — 20 Questions

Question 1

A company uses Dynamics 365 Commerce and wants to track inventory across multiple warehouses. They need to ensure that inventory levels are updated in real-time when a sale is made at the store. Which feature should they use?

Accepted Answer

Enable Real-time Service in the POS.. Option B is correct because Real-time Service in the POS enables immediate inventory updates by sending transactions directly to the Dynamics 365 Commerce headquarters as they occur. This ensures that inventory levels across multiple warehouses are synchronized in real-time when a sale is made at the store, meeting the requirement for up-to-the-minute accuracy.

Answer

Configure the channel database to update inventory directly.

Answer

Use Commerce Data Exchange to sync inventory.

Answer

Schedule a batch job to update inventory every hour.

Question 2

A multinational company is implementing Dynamics 365 Human Resources. They need to ensure that employees in different countries can accrue leave based on local statutory requirements. The HR manager wants to automate the calculation of leave entitlements at the beginning of each fiscal year. Which feature should they configure?

Accepted Answer

Leave and absence plans. Leave and absence plans in Dynamics 365 Human Resources allow organizations to define accrual rules, including rates, caps, and carry-forward policies, that can be tailored to local statutory requirements. These plans can be configured to automatically calculate and post leave entitlements at the start of each fiscal year, ensuring compliance with country-specific regulations without manual intervention.

Answer

Position-based hierarchies

Answer

Approval workflows for leave requests

Answer

Compensation plans

Question 3

An HR administrator is reviewing the absence setup. John Doe has submitted a 1-day absence request for next Wednesday. The system shows an error that the absence duration cannot be calculated. What is the most likely cause?

Accepted Answer

The work calendar is not assigned to John's position.. The absence duration cannot be calculated because the system requires a valid work calendar assigned to the employee's position to determine working days and hours. Without a calendar, the system cannot compute the duration of a 1-day absence. Option C correctly identifies this as the most likely cause.

Answer

The absence request requires manager approval first.

Answer

The leave type is not configured for the USMF legal entity.

Answer

The exhibit shows a time zone mismatch.

Question 4

Refer to the exhibit. A company uses the 'Process inventory reservation' job to manage inventory reservations for online orders. The job is scheduled to run every 5 minutes. At 12:30 PM, a customer places an order but the inventory reservation is not created until 12:50 PM. What is the most likely cause of this delay?

Accepted Answer

The job only processes reservations at its scheduled times, so the order will be processed at 12:50 PM.. The 'Process inventory reservation' job in Dynamics 365 Commerce is a batch job that runs on a scheduled interval. When a customer places an order at 12:30 PM, the reservation is not created until the next scheduled run of the job. Since the job runs every 5 minutes, the next run after 12:30 PM would be at 12:35 PM, but the reservation was not created until 12:50 PM. This indicates that the job is processing reservations only at its scheduled times, and the delay is due to the job's scheduled execution cycle, not a failure or configuration issue.

Answer

The job is not configured to process reservations for online orders.

Answer

The job failed during the last run.

Answer

The job is set to run every 5 minutes but it takes 20 minutes to process.

Question 5

A retail company with 500 employees is deploying Dynamics 365 Human Resources. They need to ensure that employees can view their own pay slips and update personal information from a mobile app. Which component should they enable?

Accepted Answer

Employee self service. Employee self service (C) is the correct component because it is specifically designed to allow employees to view their own pay slips and update personal information from a mobile app. In Dynamics 365 Human Resources, the Employee self service workspace provides role-based access for employees to perform these tasks without requiring manager or HR intervention.

Answer

Recruitment

Answer

Manager self service

Answer

Compensation management

Question 6

An organization is configuring Dynamics 365 Human Resources. They want to track skills, certifications, and education for each employee. Which worker type should be used to store this information?

Accepted Answer

Worker. Worker is the correct entity because in Dynamics 365 Human Resources, the Worker record is the primary container for all person-related data, including skills, certifications, and education. This entity is designed to aggregate and manage an individual's professional profile across their employment lifecycle, making it the appropriate store for such information.

Answer

Applicant

Answer

Job

Answer

Position

Question 7

Which THREE components must be configured to enable a complete compensation management process in Dynamics 365 Human Resources?

Accepted Answer

Compensation levels. Compensation levels (C) are a core component because they define the pay ranges (e.g., minimum, midpoint, maximum) associated with job grades or positions, which are essential for structuring compensation plans. In Dynamics 365 Human Resources, compensation levels are used within compensation grids to map pay rates to specific jobs or positions, enabling a complete compensation management process.

Answer

Position types

Answer

Work calendars

Question 8

Which TWO features are available in Dynamics 365 Human Resources for managing employee benefits?

Accepted Answer

Benefit plan setup. Benefit plan setup is a core feature in Dynamics 365 Human Resources that allows administrators to define and configure various benefit offerings such as health insurance, retirement plans, and other perks. Open enrollment for benefit elections enables employees to select or modify their benefit choices during designated enrollment periods, which is a standard functionality in the benefits management module.

Answer

Performance review configuration

Answer

Compensation grids

Answer

Absence accrual schedules

Question 9

A consulting firm uses Dynamics 365 Project Operations to manage fixed-price projects. During project execution, the project manager notices that the actual cost is exceeding the budget. What should the project manager do to track and communicate the impact on profit?

Accepted Answer

Review the Cost Performance Index (CPI) on the project and update the estimate at completion (EAC).. In Dynamics 365 Project Operations, the Cost Performance Index (CPI) is the key metric for measuring cost efficiency on a project. When actual costs exceed the budget, the project manager should review the CPI and update the Estimate at Completion (EAC) to forecast the total expected cost based on current performance, directly communicating the impact on profit.

Answer

Analyze resource utilization percentages to identify over-allocated resources.

Answer

Review the Schedule Performance Index (SPI) to assess if the project is behind schedule.

Answer

Compare the project budget to the actual cost in the project invoice.

Question 10

Which TWO features are part of Dynamics 365 Finance shared financial management? (Select exactly two.)

Accepted Answer

Accounts payable. Accounts payable (Option C) is a core component of Dynamics 365 Finance shared financial management, handling vendor invoices, payments, and expense tracking across legal entities. It is part of the shared financial management module that provides centralized processing of payables, ensuring consistency and compliance in multi-company environments.

Answer

Fixed assets

Answer

Budget control

Answer

Cash flow forecasting

Question 11

A company uses Dynamics 365 Project Operations to manage projects. A project manager needs to view the overall health of all active projects in the organization. Which dashboard should the manager use?

Accepted Answer

Project Manager dashboard. The Project Manager dashboard in Dynamics 365 Project Operations is specifically designed to provide a consolidated view of project health metrics, including schedule variance, cost variance, and overall status across all active projects. This dashboard uses built-in Power BI reports to aggregate data from project plans, actuals, and forecasts, enabling the project manager to quickly assess which projects are on track, at risk, or behind schedule.

Answer

Sales dashboard

Answer

Time Entry dashboard

Answer

Resource Manager dashboard

Question 12

A manufacturing company uses Dynamics 365 Finance and Operations. The production manager notices that raw material costs are being recorded against the wrong work order. What feature should be configured to ensure costs are correctly allocated?

Accepted Answer

Cost accounting dimensions. Cost accounting dimensions in Dynamics 365 Finance and Operations allow you to define and track financial data by specific attributes, such as work orders, projects, or cost centers. By configuring cost accounting dimensions, the system can enforce that raw material costs are allocated to the correct work order based on predefined rules, ensuring accurate cost tracking and reporting.

Answer

Power BI reports

Answer

Data management

Answer

Production orders

Question 13

A company wants to share product data across multiple Dynamics 365 Finance legal entities. What should be used?

Accepted Answer

Shared product master. The Shared product master (B) is the correct feature because it allows product data to be defined once and shared across multiple Dynamics 365 Finance legal entities. This ensures consistent product information, such as item numbers, descriptions, and dimensions, is synchronized without duplication, which is essential for multi-entity organizations.

Answer

Purchase agreements

Answer

Inventory journal

Answer

Sales orders

Question 14

Which TWO capabilities are core to Dynamics 365 Supply Chain Management?

Accepted Answer

Warehouse management. Warehouse management (B) is a core capability of Dynamics 365 Supply Chain Management, providing advanced inbound and outbound warehouse operations, wave processing, and location directives. Transportation management (E) is also core, offering freight rating, routing, and shipment consolidation to optimize logistics. Together, they directly support the end-to-end supply chain processes within the application.

Answer

Project cost management

Answer

Omnichannel order management

Answer

Financial reporting

Question 15

A project manager needs to approve time entries submitted by team members. Where in Dynamics 365 Project Operations can the manager approve these time entries?

Accepted Answer

Project Manager Time Approval workspace. The Project Manager Time Approval workspace in Dynamics 365 Project Operations is the dedicated area where project managers can review, approve, or reject time entries submitted by team members. This workspace provides a filtered view of pending time entries and integrates with the project's approval workflow, ensuring that only authorized managers can process time submissions.

Answer

Resource Manager dashboard

Answer

Sales entity

Answer

Project Contract

Question 16

Which TWO of the following are valid project types in Dynamics 365 Project Operations? (Choose two.)

Accepted Answer

Time and Material. In Dynamics 365 Project Operations, 'Time and Material' (Option B) is a valid project type that invoices customers based on actual hours worked and expenses incurred, making it suitable for projects where scope is not fully defined. This type allows for flexible billing and is commonly used in consulting or agile engagements.

Answer

External

Answer

Internal

Answer

Investment

Question 17

A company uses Dynamics 365 Supply Chain Management. The warehouse manager reports that inventory counts are consistently inaccurate. Which feature should be used to improve inventory accuracy?

Accepted Answer

Cycle counting. Cycle counting is a periodic inventory auditing process where a subset of items is counted on a regular schedule, allowing discrepancies to be identified and corrected without a full physical inventory. In Dynamics 365 Supply Chain Management, cycle counting helps maintain accurate on-hand inventory by systematically validating counts against system records, which directly addresses the warehouse manager's issue of consistently inaccurate counts.

Answer

Picking

Answer

Receiving

Answer

Location directives

Question 18

Which THREE of the following are capabilities of Dynamics 365 Project Operations? (Choose three.)

Accepted Answer

Resource Management. Resource Management (B) is a core capability of Dynamics 365 Project Operations, enabling project managers to find, schedule, and assign resources based on skills, availability, and role requirements. It integrates with Project Operations' scheduling engine to optimize resource utilization across projects.

Answer

Inventory Management

Answer

Payroll Processing

Question 19

The exhibit shows an XML request to create a sales order via the Dynamics 365 Finance data service. The request fails with an error 'Customer account not found'. What is the most likely cause?

Accepted Answer

The CustomerAccount value is incorrect or missing. The error 'Customer account not found' indicates that the value provided in the <CustomerAccount> element of the XML request does not match any existing customer record in Dynamics 365 Finance. The data service validates the customer account against the CustTable before creating the sales order, so an incorrect or missing CustomerAccount value directly triggers this error.

Answer

The quantity exceeds inventory

Answer

The action URL is incorrect

Answer

The XML is malformed

Question 20

A retailer using Dynamics 365 Commerce wants to implement a buy-one-get-one-free promotion. Which type of discount should be configured?

Accepted Answer

Multibuy discount. A buy-one-get-one-free (BOGO) promotion is a classic multibuy discount scenario where purchasing a specific quantity of an item triggers a free item. In Dynamics 365 Commerce, the Multibuy discount type is designed exactly for this: it applies a discount when a defined quantity of products is purchased, and it can be configured to give a percentage off or a fixed amount off, including making the second item free. This is distinct from simple discounts which apply to a single item, and total discounts which apply to the entire cart.

Answer

Total discount

Answer

Simple discount

Answer

Customer loyalty discount