MB-920 Practice Test 2 — 25 Questions

Question 1

Match each Dynamics 365 Project Operations pricing method to its description.

Accepted Answer

Cost plus: Customer pays actual costs plus an agreed-upon profit margin.. In Dynamics 365 Project Operations, Cost plus covers actual costs plus profit, Fixed price is a predetermined total, and Time and materials charges based on actual hours and materials. The distractors swap these definitions.

Answer

Fixed price: Customer pays based on actual time and materials.

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Time and materials: Customer pays a set amount.

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Cost plus: Customer pays only for materials, not labor.

Question 2

A global company uses Dynamics 365 Commerce and wants to provide a consistent shopping experience across online and physical stores. They need to ensure that product prices are synchronized in real-time between channels. Which capability should they leverage?

Accepted Answer

Price synchronization. Dynamics 365 Commerce provides a Price synchronization capability that ensures product prices are updated in real-time across all channels, including online and physical stores. This feature leverages the Retail Server and channel database to propagate price changes instantly, maintaining consistency without manual intervention.

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Inventory visibility

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Customer engagement

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Omnichannel order management

Question 3

A company uses Dynamics 365 Commerce and has set up a new online store. They notice that the product images are not displaying on the product detail pages. The images are stored in the media library in the headquarters. What is the most likely cause?

Accepted Answer

The images have not been published to the online store channel.. In Dynamics 365 Commerce, product images must be explicitly published to the online store channel after being uploaded to the headquarters media library. Simply storing images in the media library does not make them available on the product detail pages; they require a channel-level publication step to synchronize and render on the storefront. This ensures that only approved media is visible to customers.

Answer

The images lack alternative text.

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Commerce Data Exchange is not configured for image synchronization.

Answer

The images are not uploaded to the media library.

Question 4

A company uses Dynamics 365 Commerce. They notice that product recommendations are not appearing on the e-commerce site. What must be enabled?

Accepted Answer

Recommendations service. Product recommendations in Dynamics 365 Commerce require the Recommendations service to be enabled and configured. This service uses AI and machine learning to generate personalized product suggestions based on user behavior, catalog data, and transaction history. Without it, the e-commerce site cannot display recommendation widgets, even if other services like search or content delivery are operational.

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Customer insights

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Content delivery network

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Search service

Question 5

A company implements Dynamics 365 Finance and needs to comply with international accounting standards. They must ensure that all financial transactions are recorded in two ledgers: one for legal reporting and one for internal management. Which feature should they configure?

Accepted Answer

Dual ledger. Dual ledger is the correct feature because it allows an organization to maintain two separate accounting ledgers within the same legal entity: one for legal reporting (typically based on local GAAP or IFRS) and one for internal management reporting (e.g., based on a different accounting standard or internal adjustments). This is achieved through the use of main accounts and financial dimensions, where the legal ledger uses the primary main account structure and the management ledger can use an extended or alternative account structure, ensuring both sets of books are updated simultaneously from a single transaction entry.

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Intercompany accounting

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Single ledger

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Consolidation

Question 6

A company uses Dynamics 365 Project Operations to manage projects. They need to track project budgets and actual costs in real-time. Which core capability should they use?

Accepted Answer

Project cost management. Project cost management in Dynamics 365 Project Operations provides real-time tracking of budgets versus actual costs by integrating cost estimates, actual transactions, and budget controls. This capability enables project managers to monitor cost performance continuously and receive alerts when costs exceed thresholds, ensuring financial control throughout the project lifecycle.

Answer

Resource management

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Time and expense management

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Project accounting

Question 7

Refer to the exhibit. A company is setting up Dynamics 365 Commerce. They have configured the payment connector as shown. However, online payments are failing. What is the most likely cause?

Accepted Answer

The retailServer API version is incompatible. The payment connector configuration requires the retailServer API version to match the version of the Commerce Scale Unit (CSU) that processes the payment. An incompatible API version causes the connector to fail when communicating with the payment gateway, leading to online payment failures. This is the most likely cause because the exhibit shows a retailServer API version that does not align with the deployed CSU version.

Answer

The retailServer URL is missing

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The merchantId is incorrect

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The channel list does not include Online

Question 8

A company is setting up a new store in Dynamics 365 Commerce. They want to ensure that prices for products are automatically updated across all channels when changed in the head office. Which configuration should they use?

Accepted Answer

Set up a Commerce Data Exchange (CDE) schedule for price updates.. Commerce Data Exchange (CDE) is the dedicated Dynamics 365 Commerce component for synchronizing data between the head office (HQ) and channel databases. A CDE schedule specifically handles the distribution of master data changes, such as price updates, ensuring that all channels (e.g., online stores, POS terminals) receive the updated prices automatically and consistently. This is the correct configuration for automated, scheduled price propagation across channels.

Answer

Use the Point of Sale (POS) to update prices directly.

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Configure Retail Server to push price changes.

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Enable real-time service for the channel database.

Question 9

Which TWO of the following are valid methods to handle product returns in Dynamics 365 Commerce?

Accepted Answer

Process a return through the online store's customer portal.. Option B is correct because Dynamics 365 Commerce allows customers to initiate returns through the online store's customer portal, which integrates with the return order process in the system. This self-service capability enables customers to select items from their order history and submit a return request without needing to contact a call center or visit a physical store.

Answer

Allow customers to return items via the call center without an order reference.

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Use the vendor returns functionality for customer returns.

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Use the Inventory management module to create a return order.

Question 10

Which THREE of the following are components of the Dynamics 365 Commerce architecture?

Accepted Answer

Retail Server. Retail Server is a core component of Dynamics 365 Commerce architecture that acts as the middleware between the channel database and client devices (such as POS terminals and e-commerce front ends). It exposes OData RESTful endpoints to handle business logic, transactions, and data retrieval, ensuring offline-capable and real-time operations across channels.

Answer

Azure Data Lake

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Power BI

Question 11

A company uses Dynamics 365 Finance and needs to track expenses by department and project simultaneously. Which financial dimension configuration should they use?

Accepted Answer

Add Department and Project as financial dimensions to the main account.. The correct answer is D. In Dynamics 365 Finance, financial dimensions (e.g., Department and Project) are attributes attached to a main account to enable tracking by multiple dimensions simultaneously. Option A is wrong because cost centers and cost objects belong to cost accounting, not general ledger dimension tracking. Option B is wrong because main accounts and subaccounts are for chart of accounts structure, not for multi-dimensional tracking. Option C is wrong because budget codes and budget classes are used for budgeting, not for expense tracking across dimensions.

Answer

Create separate cost centers and cost objects.

Answer

Use main accounts and subaccounts.

Answer

Configure budget codes and budget classes.

Question 12

A company wants to prevent sales orders from being processed if the customer exceeds their credit limit. What feature in Dynamics 365 Finance and Operations should be enabled?

Accepted Answer

Credit limit management. Credit limit management in Dynamics 365 Finance and Operations allows organizations to define credit limits for customers and enforce them during order processing. When enabled, the system checks the customer's outstanding balance against their credit limit before a sales order is saved or submitted, blocking the order if the limit is exceeded. This prevents revenue leakage and reduces financial risk by ensuring orders are not processed for customers who have exceeded their credit capacity.

Answer

Tax calculation

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Shipping management

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Price management

Question 13

A project manager needs to create a project from a template that includes a predefined work breakdown structure (WBS) and resource assignments. The template should automatically create the project tasks and assign resources based on skill requirements. Which feature in Dynamics 365 Project Operations should the project manager use?

Accepted Answer

Project template. Option C is correct because project templates in Dynamics 365 Project Operations allow a project manager to create a new project that automatically includes a predefined work breakdown structure (WBS) and resource assignments. When the template is applied, it generates the project tasks and assigns resources based on the skill requirements defined in the template, streamlining project setup and ensuring consistency.

Answer

Project budget

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Resource Reconciliation view

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Scheduling assistant

Question 14

A company uses Dynamics 365 Human Resources. The HR team reports that when they try to generate the 'Employee absence history' report for the previous quarter, the data for some employees is missing. The system shows no errors. What is the most likely cause?

Accepted Answer

The work calendar is not assigned to the positions of those employees.. The 'Employee absence history' report relies on the work calendar to calculate accruals and track absence days. If a position is not assigned a work calendar, the system cannot compute absence data for that employee, resulting in missing records even though no errors are displayed. Option D is correct because the work calendar assignment is a prerequisite for absence data to appear in reports.

Answer

The absence request workflow is not published.

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The leave types are not configured for the relevant legal entities.

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The employees do not have the required security role to be included in reports.

Question 15

Jane Smith requests 2 days of vacation on 01/15/2023. Her available balance shows 0 days. Why is her balance zero?

Accepted Answer

The first accrual of the year occurs on February 1, not January 1.. Option D is correct because in Dynamics 365 Human Resources, the default leave and absence configuration sets the first accrual date of the year to February 1, not January 1. Since Jane requests vacation on January 15, the system has not yet processed any accrual for the new year, leaving her available balance at zero. This behavior is controlled by the 'Accrual date basis' and 'Accrual schedule' settings in the leave plan.

Answer

The accrual rate is too low to accrue any days by mid-January.

Answer

Carry forward rules reset at the beginning of each year.

Answer

Jane's hire date causes a prorated accrual that has not been processed.

Question 16

A company uses Dynamics 365 Commerce and wants to track inventory across multiple warehouses. They need to ensure that inventory levels are updated in real-time when a sale is made at the store. Which feature should they use?

Accepted Answer

Enable Real-time Service in the POS.. Option B is correct because Real-time Service in the POS enables immediate inventory updates by sending transactions directly to the Dynamics 365 Commerce headquarters as they occur. This ensures that inventory levels across multiple warehouses are synchronized in real-time when a sale is made at the store, meeting the requirement for up-to-the-minute accuracy.

Answer

Configure the channel database to update inventory directly.

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Use Commerce Data Exchange to sync inventory.

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Schedule a batch job to update inventory every hour.

Question 17

A multinational company is implementing Dynamics 365 Human Resources. They need to ensure that employees in different countries can accrue leave based on local statutory requirements. The HR manager wants to automate the calculation of leave entitlements at the beginning of each fiscal year. Which feature should they configure?

Accepted Answer

Leave and absence plans. Leave and absence plans in Dynamics 365 Human Resources allow organizations to define accrual rules, including rates, caps, and carry-forward policies, that can be tailored to local statutory requirements. These plans can be configured to automatically calculate and post leave entitlements at the start of each fiscal year, ensuring compliance with country-specific regulations without manual intervention.

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Position-based hierarchies

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Approval workflows for leave requests

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Compensation plans

Question 18

An HR administrator is reviewing the absence setup. John Doe has submitted a 1-day absence request for next Wednesday. The system shows an error that the absence duration cannot be calculated. What is the most likely cause?

Accepted Answer

The work calendar is not assigned to John's position.. The absence duration cannot be calculated because the system requires a valid work calendar assigned to the employee's position to determine working days and hours. Without a calendar, the system cannot compute the duration of a 1-day absence. Option C correctly identifies this as the most likely cause.

Answer

The absence request requires manager approval first.

Answer

The leave type is not configured for the USMF legal entity.

Answer

The exhibit shows a time zone mismatch.

Question 19

A retail company with 500 employees is deploying Dynamics 365 Human Resources. They need to ensure that employees can view their own pay slips and update personal information from a mobile app. Which component should they enable?

Accepted Answer

Employee self service. Employee self service (C) is the correct component because it is specifically designed to allow employees to view their own pay slips and update personal information from a mobile app. In Dynamics 365 Human Resources, the Employee self service workspace provides role-based access for employees to perform these tasks without requiring manager or HR intervention.

Answer

Recruitment

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Manager self service

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Compensation management

Question 20

An organization is configuring Dynamics 365 Human Resources. They want to track skills, certifications, and education for each employee. Which worker type should be used to store this information?

Accepted Answer

Worker. Worker is the correct entity because in Dynamics 365 Human Resources, the Worker record is the primary container for all person-related data, including skills, certifications, and education. This entity is designed to aggregate and manage an individual's professional profile across their employment lifecycle, making it the appropriate store for such information.

Answer

Applicant

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Job

Answer

Position