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Hard Difficulty Questions

Practise Microsoft Dynamics 365 Fundamentals ERP MB-920 practice questions — original exam-style scenarios covering every exam domain, with detailed explanations, wrong-answer analysis, and common exam traps.

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20
scenario questions
MB-920
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Microsoft
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Scenario guide

How to approach hard difficulty questions

These are the questions most candidates get wrong. They require connecting multiple concepts, reading tricky output, or knowing edge-case behaviour that isn't on most study cards. Practising them trains you to operate under uncertainty — a necessary skill on the real exam.

Quick answer

Hard Difficulty Questions questions test whether you can apply the concept in context, not just recognise a definition.

How the topic appears in realistic exam-style scenarios.

Which detail in the question changes the correct answer.

How to eliminate plausible but wrong options.

How to connect the question back to the wider exam objective.

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Related MB-920 topic practice pages

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Practice set

Practice scenarios

Question 1hardmulti select
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A company is implementing Dynamics 365 Customer Service and wants to use Copilot to improve agent productivity. Which TWO actions can Copilot perform in the customer service workspace?

Question 2hardmultiple choice
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A company uses Dynamics 365 Human Resources. An HR administrator notices that when they process a termination for an employee, the system does not automatically calculate the final paycheck. The employee is paid monthly. What should the administrator do to ensure final pay is calculated?

Question 3hardmultiple choice
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A global company uses Dynamics 365 Finance and needs to comply with multiple tax regulations. They want to automatically apply the correct tax rate based on the customer's address. What should be configured?

Question 4hardmultiple choice
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The exhibit shows a configuration for a new legal entity in Dynamics 365 Finance. The chart of accounts is shared, but the fiscal calendar is set to 'Standard'. What is a potential issue?

Exhibit

Refer to the exhibit.

```json
{
  "Company": "USMF",
  "LegalEntity": "Contoso Entertainment USA",
  "SharedData": {
    "ChartOfAccounts": "Shared",
    "Currencies": ["USD", "EUR"],
    "FiscalCalendar": "Standard",
    "ExchangeRateType": "Monthly average"
  }
}
```
Question 5hardmultiple choice
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A company uses Dynamics 365 Finance and has multiple legal entities. They want to share a chart of accounts across all entities while allowing different fiscal calendars. What configuration should be used?

Question 6hardmulti select
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Which THREE capabilities are provided by Dynamics 365 Supply Chain Management's Warehouse Management module? (Select exactly three.)

Question 7hardmultiple choice
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Refer to the exhibit. A company uses Dynamics 365 Finance, Supply Chain Management, Commerce, and Human Resources. They want to use Copilot to predict inventory demand and suggest reorder points. Based on the exhibit, which Copilot capability should they enable?

Exhibit

{
  "CopilotCapabilities": {
    "Finance": {
      "Copilot in Finance": {
        "Capabilities": ["Generate financial reports", "Analyze variances", "Identify anomalies"]
      },
      "Copilot in Supply Chain Management": {
        "Capabilities": ["Optimize inventory", "Predict demand", "Suggest reorder points"]
      },
      "Copilot in Commerce": {
        "Capabilities": ["Personalize recommendations", "Optimize pricing", "Analyze customer sentiment"]
      },
      "Copilot in Human Resources": {
        "Capabilities": ["Answer HR queries", "Schedule interviews", "Generate job descriptions"]
      }
    }
  }
}
Question 8hardmultiple choice
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A global company uses Dynamics 365 Commerce and wants to provide a consistent shopping experience across online and physical stores. They need to ensure that product prices are synchronized in real-time between channels. Which capability should they leverage?

Question 9hardmultiple choice
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A company uses Dynamics 365 Commerce and has set up a new online store. They notice that the product images are not displaying on the product detail pages. The images are stored in the media library in the headquarters. What is the most likely cause?

Question 10hardmultiple choice
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A company uses Dynamics 365 Commerce. They notice that product recommendations are not appearing on the e-commerce site. What must be enabled?

Question 11hardmultiple choice
Read the full NAT/PAT explanation →

A company implements Dynamics 365 Finance and needs to comply with international accounting standards. They must ensure that all financial transactions are recorded in two ledgers: one for legal reporting and one for internal management. Which feature should they configure?

Question 12hardmultiple choice
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Refer to the exhibit. A company is setting up Dynamics 365 Commerce. They have configured the payment connector as shown. However, online payments are failing. What is the most likely cause?

Exhibit

Refer to the exhibit.

{
  "name": "ContosoCommerce",
  "location": "us",
  "sku": "Premium",
  "channels": ["Online", "Retail store", "Call center"],
  "retailServer": {
    "url": "https://retail.contoso.com",
    "apiVersion": "7.3"
  },
  "paymentConnector": {
    "name": "Adyen",
    "merchantId": "ContosoMerchant"
  }
}
Question 13hardmulti select
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Which TWO of the following are valid methods to handle product returns in Dynamics 365 Commerce?

Question 14hardmultiple choice
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A company uses Dynamics 365 Human Resources. The HR team reports that when they try to generate the 'Employee absence history' report for the previous quarter, the data for some employees is missing. The system shows no errors. What is the most likely cause?

Question 15hardmultiple choice
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Jane Smith requests 2 days of vacation on 01/15/2023. Her available balance shows 0 days. Why is her balance zero?

Exhibit

Refer to the exhibit.

LeaveAbsencePlan: 'Standard Vacation'
AccrualRate: 0.0385 per hour worked (equivalent to 2 weeks per year)
CarryForward: 5 days maximum
LeaveType: Vacation (code: VAC)

Employee: Jane Smith, HireDate: 01/01/2022, Full-time, 40 hours/week

Today: 01/15/2023
Jane has not taken any vacation in 2023.
Accrual frequency: Monthly, on the first day of each month.
Question 16hardmulti select
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Which THREE components must be configured to enable a complete compensation management process in Dynamics 365 Human Resources?

Question 17hardmulti select
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Which THREE of the following are capabilities of Dynamics 365 Project Operations? (Choose three.)

Question 18hardmultiple choice
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A project manager is configuring Dynamics 365 Project Operations for a company that uses Microsoft Project for detailed scheduling. The company wants to import the WBS from Microsoft Project into Dynamics 365 Project Operations. Which tool or feature should be used?

Question 19hardmultiple choice
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A company is implementing Dynamics 365 Project Operations and wants to ensure that project costs are accurately tracked for both time and materials (T&M) and fixed-price contracts. The company uses a single project for both types of contracts. Which approach should be used to correctly invoice each contract type?

Question 20hardmulti select
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Which THREE are valid options for configuring product lifecycle states in Dynamics 365 Supply Chain Management? (Select exactly three.)

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