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Hard Difficulty Questions

Practise Microsoft Dynamics 365 Fundamentals ERP MB-920 practice questions — original exam-style scenarios covering every exam domain, with detailed explanations, wrong-answer analysis, and common exam traps.

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20
scenario questions
MB-920
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Microsoft
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Scenario guide

How to approach hard difficulty questions

These are the questions most candidates get wrong. They require connecting multiple concepts, reading tricky output, or knowing edge-case behaviour that isn't on most study cards. Practising them trains you to operate under uncertainty — a necessary skill on the real exam.

Quick answer

Hard Difficulty Questions questions test whether you can apply the concept in context, not just recognise a definition.

How the topic appears in realistic exam-style scenarios.

Which detail in the question changes the correct answer.

How to eliminate plausible but wrong options.

How to connect the question back to the wider exam objective.

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Practice set

Practice scenarios

Question 1hardmultiple choice
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You are the Dynamics 365 Commerce administrator for a medium-sized retail company that operates 20 physical stores and an online store. The company uses Dynamics 365 Commerce with the built-in payment connector for credit card processing. Recently, the company started experiencing a high number of abandoned carts in the online store. Customers report that when they attempt to pay using a credit card, they receive an error message stating 'Payment authorization failed.' However, the same credit cards work fine when used in physical stores. The IT team has verified that the payment connector is configured correctly and that the payment gateway is operational. The online store's checkout page loads correctly and customers can enter their payment details. The error occurs only during the authorization step. What should you do to resolve this issue?

Question 2hardmultiple choice
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A company uses Dynamics 365 Supply Chain Management with advanced warehouse management. They need to enforce strict FIFO (first in, first out) picking for perishable goods. Which configuration ensures that the oldest inventory is picked first?

Question 3hardmulti select
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Which THREE are benefits of using Dynamics 365 Supply Chain Management's AI and Copilot features?

Question 4hardmulti select
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Which TWO actions should a Dynamics 365 Finance administrator take to ensure that intercompany transactions are automatically reconciled and eliminated during consolidation?

Question 5hardmulti select
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Which THREE are key capabilities of Dynamics 365 Supply Chain Management's warehouse management module?

Question 6hardmultiple choice
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Refer to the exhibit. A warehouse manager runs the on-hand inventory report for item P-1000 in warehouse WH01. The report shows zero on-hand quantity but the inventory status is 'Available'. The manager knows that there should be 500 units in stock based on a recent purchase order receipt. What is the most likely cause of this discrepancy?

Exhibit

{
  "ItemNumber": "P-1000",
  "Warehouse": "WH01",
  "Location": "BULK-01",
  "OnHandQuantity": 0,
  "ReservedQuantity": 0,
  "AvailableQuantity": 0,
  "InventoryStatus": "Available"
}
Question 7hardmulti select
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Which THREE components are part of the advanced warehouse management setup in Dynamics 365 Supply Chain Management?

Question 8hardmultiple choice
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A manufacturing company uses Dynamics 365 Supply Chain Management. The production manager reports that the system is not automatically reserving raw materials when a production order is released. What is the most likely cause?

Question 9hardmulti select
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Which TWO features are included in Dynamics 365 Commerce to enhance the customer experience?

Question 10hardmultiple choice
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Refer to the exhibit. A purchase order has an amount of $15,000 and is pending approval. The workflow 'POApprovalWorkflow' has a condition that requires approval for amounts over $10,000. What will happen if a user tries to submit this purchase order?

Exhibit

Refer to the exhibit.
{
  "PurchaseOrder": "PO-001",
  "VendorAccount": "US-001",
  "OrderAmount": 15000,
  "CurrencyCode": "USD",
  "ApprovalStatus": "Pending",
  "WorkflowId": "POApprovalWorkflow"
}
Question 11hardmulti select
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Which THREE elements are required when setting up budget control in Dynamics 365 Finance?

Question 12hardmultiple choice
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A company uses Dynamics 365 Supply Chain Management with advanced warehouse management. They notice that workers can confirm pick work even when the picked quantity is less than the expected quantity. They want to enforce that picking must be completed in full before confirmation. What should they configure?

Question 13hardmultiple choice
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An organization is implementing Dynamics 365 Finance and needs to ensure that all vendor invoices are approved before payment. They want to automate three-way matching for purchase order invoices. What must be set up?

Question 14hardmulti select
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A company uses Dynamics 365 Supply Chain Management. They need to improve the accuracy of demand forecasting by incorporating external data such as weather forecasts and economic indicators. Which THREE features should they consider?

Question 15hardmulti select
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A company wants to use Dynamics 365 Finance for advanced financial planning and analysis. Which THREE capabilities should they enable?

Question 16hardmultiple choice
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A company is implementing Dynamics 365 Finance and needs to automate the reconciliation of bank transactions. Which feature should be used to match bank statement lines with open bank document lines based on rules?

Question 17hardmultiple choice
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A manufacturing company uses Dynamics 365 Supply Chain Management for process manufacturing. They produce a liquid chemical that requires a specific mixing time. Which feature should be used to enforce that the production step takes at least 30 minutes before the next step can begin?

Question 18hardmultiple choice
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You are a Dynamics 365 Finance consultant for a retail company that operates in multiple countries. The company uses Dynamics 365 Finance with the following configuration: The main legal entity is based in the United States (US), and there are subsidiary legal entities in Canada (CA) and the United Kingdom (UK). The finance team needs to generate consolidated financial reports that combine data from all three entities. Additionally, the company wants to automate the elimination of intercompany transactions during consolidation. The company also needs to comply with local tax reporting requirements in each country. The tax rates and rules change frequently, and the company wants to manage these changes without modifying the source code. You have set up the consolidation module and the tax engine. However, during the consolidation process, you notice that the intercompany transactions are not being eliminated, and the consolidated report shows double-counting. What should you do to automatically eliminate intercompany transactions during consolidation?

Question 19hardmultiple choice
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A distribution company uses Dynamics 365 Supply Chain Management. They need to automatically allocate inventory to sales orders based on customer priority. What feature should they configure?

Question 20hardmultiple choice
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A company implements Dynamics 365 Finance and needs to comply with international accounting standards. They must ensure that all financial transactions are recorded in two ledgers: one for legal reporting and one for internal management. Which feature should they configure?

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