A technician is troubleshooting intermittent wireless connectivity in a conference room. A site survey shows strong signal strength but many nearby access points are using channels that overlap with the channel used by the conference room AP. Which of the following is the most likely cause of the issue?
Overlapping channels cause adjacent channel interference, reducing throughput and causing intermittent connectivity.
Why this answer
The site survey shows strong signal strength but many nearby access points are using channels that overlap with the channel used by the conference room AP. This directly indicates adjacent-channel interference (ACI), where overlapping channels (e.g., channels 1, 2, 3, 4, and 5 all overlap with channel 1 in the 2.4 GHz band) cause contention and retransmissions, degrading performance even with strong signal. ACI is the most likely cause because the overlapping channels create co-existence issues without being on the exact same channel.
Exam trap
Cisco often tests the distinction between co-channel interference (same channel) and adjacent-channel interference (overlapping channels), and the trap here is that candidates confuse 'overlapping channels' with 'same channel,' incorrectly selecting co-channel interference instead of adjacent-channel interference.
How to eliminate wrong answers
Option A is wrong because multipath interference from reflective surfaces typically causes signal fading or nulls, not intermittent connectivity due to overlapping channels, and the site survey shows strong signal strength, not multipath issues. Option B is wrong because co-channel interference occurs when APs are on the same channel, but the scenario explicitly states 'overlapping channels,' not the same channel, so co-channel interference is not the primary cause here. Option D is wrong because signal attenuation due to distance from the AP would manifest as weak signal strength, but the site survey shows strong signal strength, ruling out distance as the issue.