This N10-009 practice question tests your understanding of network troubleshooting. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is troubleshooting an intermittent connectivity issue between two switches connected by a fiber optic cable. The link status shows up/down flapping. The technician checks the optical power levels and finds they are within acceptable range. Which of the following is the most likely cause?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Dirty fiber connectors
Intermittent link flapping with acceptable optical power levels strongly indicates a physical-layer issue that is not related to signal strength. Dirty fiber connectors cause intermittent signal degradation due to scattering and absorption of light, leading to CRC errors and link flaps even when average power appears normal. Cleaning the connectors is the standard first step in such scenarios.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
Dirty fiber connectors
Why this is correct
Contamination on fiber end faces can cause intermittent signal degradation and link flaps, even if average power readings appear acceptable.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
Duplex mismatch
Why it's wrong here
A duplex mismatch usually causes high frame errors and collisions, but the link typically remains up continuously, not flapping.
✗
Speed mismatch
Why it's wrong here
If the speeds are mismatched, the link generally will not establish at all, or it may link at the slower speed, not flap intermittently.
✗
VLAN mismatch
Why it's wrong here
A VLAN mismatch on a trunk would cause traffic issues for specific VLANs, but the physical link would stay up consistently.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates see 'acceptable optical power levels' and assume the physical layer is fine, overlooking that intermittent physical contamination can cause flapping without dropping the average power below threshold.
Detailed technical explanation
How to think about this question
Fiber connectors can accumulate microscopic dust, oil, or debris that partially blocks or scatters the light signal. Even if the average optical power is within the receiver's sensitivity range, intermittent physical obstructions can cause momentary signal loss, triggering the link to flap. This is why fiber inspection scopes and cleaning kits are essential tools for any fiber optic troubleshooting.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A help-desk technician troubleshoots why a newly connected PC cannot reach shared printers on the same floor. The cable is good, the switch port is active, but the PC is in VLAN 20 and the printers are in VLAN 10. The uplink trunk only allows VLAN 10. A trunk being up does not mean every VLAN crosses it.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this N10-009 question in full detail.
Network Troubleshooting — This question tests Network Troubleshooting — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Dirty fiber connectors — Intermittent link flapping with acceptable optical power levels strongly indicates a physical-layer issue that is not related to signal strength. Dirty fiber connectors cause intermittent signal degradation due to scattering and absorption of light, leading to CRC errors and link flaps even when average power appears normal. Cleaning the connectors is the standard first step in such scenarios.
What should I do if I get this N10-009 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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