Question 1mediummultiple choice
Full question →mediummultiple choiceObjective-mapped
A user reports that they can access the company's internal web server by IP address (10.10.10.100) but cannot access it by its hostname (intranet.company.com). The user's workstation is configured with the correct internal DNS server address. Which of the following should the technician do FIRST?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Best answer
Check the DNS server's A record for intranet.company.com
Since the server is reachable by IP but not by name, the most direct cause is missing or incorrect DNS record for that hostname on the internal DNS server.
B
Distractor review
Review the firewall rules on the server
Firewall rules do not affect hostname resolution; they control traffic based on IP addresses and ports. The user already reached the server by IP, so firewall is unlikely the issue.
C
Distractor review
Run ipconfig /flushdns on the workstation
Flushing the DNS cache can help if the workstation has stale entries, but the first step should be to check the authoritative DNS server since the issue is likely with the record itself.
D
Distractor review
Verify the default gateway configuration
Default gateway is used for routing to other networks. Since the user can reach the server by IP, routing is functioning; the problem is name resolution.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A network engineer needs to connect two switches located 400 meters apart. The cable run includes high electromagnetic interference from nearby machinery. The engineer decides to use fiber optic cabling. Which transceiver type and fiber combination should be used to ensure the link reaches 400 meters while remaining cost-effective?
Question 2
A network engineer is designing a new switched network and needs to ensure that broadcast traffic from one department does not reach another department's workstations. The engineer plans to use VLANs. Which of the following must be configured on the switches to isolate broadcast domains as intended?
Question 3
A security engineer is configuring a site-to-site VPN between two branch offices. The requirement is to encrypt all traffic between the two networks using IPsec. Which IPsec mode should be used to encrypt the entire IP packet including the original header?
Question 4
A network administrator is connecting two switches to increase bandwidth and provide redundancy. Which technology should be used to combine multiple physical links into a single logical link?
Question 5
A network administrator is experiencing issues where unauthorized devices are offering IP addresses to clients, causing connectivity problems. Which security feature should be enabled on switches to prevent this?
Question 6
A network administrator is troubleshooting a connectivity issue and suspects the problem is related to the physical cabling. At which layer of the OSI model should the administrator begin their investigation?
FAQ
Questions learners often ask
What does this N10-009 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Check the DNS server's A record for intranet.company.com — The ability to reach the server by IP but not by hostname indicates a DNS resolution issue. The first step is to verify that the DNS server has the correct A record for the hostname. Other steps like checking the hosts file or DHCP configuration are valid but should follow after confirming the DNS server data.
What should I do if I get this N10-009 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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