Network Troubleshooting

A user reports intermittent connectivity on a laptop that moves between floors. The signal strength fluctuates. Which tool would best help identify signal interference and dead zones?

A user reports that they cannot access the internet, but they can access local resources on the same subnet. The network administrator pings the default gateway and gets a response. Which tool should be used next to trace the path to an external website?

After replacing a faulty switch, several users in the same VLAN report that they cannot communicate with the server that is on a different subnet. The switch is connected to the router via a trunk port. Which command should the administrator run on the router to verify that the VLAN is allowed on the trunk?

A user reports that they cannot access an internal web server at http://intranet.company.local but can access other internet websites. The technician runs ping intranet.company.local and receives replies successfully. Which tool should the technician use next to isolate the issue?

A user calls the help desk stating that they cannot access any network resources. The technician asks the user to run ipconfig and the output shows an IP address of 169.254.15.20 with a subnet mask of 255.255.0.0. Which of the following is the most likely cause?

A network technician is troubleshooting intermittent internet access for a single user. The user’s workstation can ping the default gateway consistently, but web pages fail to load intermittently. Which of the following should the technician check NEXT?

A user at a branch office reports that they cannot connect to a file server at the main office. The branch office connects to the main office via a site-to-site VPN, and the VPN tunnel shows as active. The user can ping the main office's default gateway but not the file server. Which of the following should the technician check NEXT?

A network administrator is troubleshooting communication between two switches connected via a trunk port. The trunk link is up/up, but devices in VLAN 20 cannot communicate across the trunk. The administrator has verified that both switches have VLAN 20 created and that the access ports are configured correctly. Which command should the administrator run on each switch to verify the trunk's allowed VLAN list?

A technician is troubleshooting an issue where a wireless client can associate with an access point but cannot obtain an IP address via DHCP. The technician checks the DHCP server and sees no lease requests from the client's MAC address. Which of the following is the most likely cause?

After replacing a faulty network cable, a user reports that they can access local resources but not the internet. The technician verifies that the user's IP address is 192.168.1.100 with a subnet mask of 255.255.255.0 and a default gateway of 192.168.1.1. The technician can ping the default gateway successfully. Which of the following should the technician check NEXT?

A user reports that they can access a website by its IP address but not by its domain name. Which of the following is most likely the issue?

A user reports that they can access internal resources such as file shares and printers by name, but they cannot access any external websites. The technician checks the IP configuration and finds the workstation has a valid IP address, subnet mask, default gateway, and DNS server addresses. The technician can successfully ping the default gateway and an external IP address like 8.8.8.8. Which of the following should the technician check NEXT?

A user reports that they can browse to a website by typing its IP address (e.g., 93.184.216.34) but cannot access it by typing the domain name (e.g., www.example.com). The user's workstation receives IP configuration via DHCP. Which of the following is the most likely cause?

A user reports that they cannot access any network resources. The technician checks the IP configuration on the workstation and sees an IP address of 169.254.10.55 with a subnet mask of 255.255.0.0. Which of the following should the technician check NEXT?

Users in a department report that the network is extremely slow. A technician checks the access switch and notices that a single port shows a high number of CRC errors and runts. The link LED is solid green. Which of the following is the most likely cause of the issue?

A user reports that they cannot connect to a file server on the same subnet. The technician checks the IP configuration and sees an IP address of 169.254.5.10. What is the most likely cause?

A user reports intermittent connectivity issues. The technician notices that the link lights on both the PC and the switch are solid, but the user experiences periodic drops. The technician runs a cable test and finds that one pair of wires is open. Which standard is the cable likely violating?

A technician is troubleshooting a user's inability to reach a specific website. The user can reach other websites without issue. The technician runs nslookup on the user's workstation and receives the correct IP address for the website. However, a ping to that IP address fails. Which of the following is the most likely cause?

A technician is troubleshooting a loss of network connectivity for a single workstation. The workstation has a valid IP address but cannot ping its default gateway. The link lights on both the workstation and the switch are solid. Which of the following should the technician check NEXT?

A user's workstation shows an IP address of 169.254.15.7 with a subnet mask of 255.255.0.0. The user cannot access any network resources. Which of the following is the most likely cause?

A user reports that they can access a web server by its IP address (e.g., 10.10.10.50) but cannot access it by its domain name (e.g., server.example.com). The technician verifies that the DNS server is reachable and that the name resolves correctly from other workstations on the same subnet. Which of the following should the technician check NEXT?

A user reports that they cannot connect to a file server on the same subnet. The technician checks the workstation's IP configuration: IP 192.168.1.10, subnet mask 255.255.255.0, default gateway 192.168.1.1. The workstation can ping the gateway but cannot ping the file server at 192.168.1.50. Which of the following is the most likely cause?

A user can access a website by its IP address (e.g., 203.0.113.5) but cannot access it by its domain name (example.com). Other users on the same subnet can access the website by domain name. Which of the following should the technician check FIRST?

A network technician is troubleshooting inter-VLAN routing. Hosts in VLAN 10 can communicate with hosts in VLAN 20, but cannot communicate with hosts in VLAN 30. All VLANs are configured on the same Layer 3 switch with SVIs. Which of the following should the technician verify FIRST?

A technician is troubleshooting a user's inability to connect to a server. The technician runs 'tracert' from the user's workstation and sees that traffic stops at a particular router. The last hop shows a timeout. Which of the following is the most likely cause?

A user reports that they can access the company's intranet but not the internet. The technician checks the IP configuration and finds that the default gateway is set to 192.168.1.1, and the user can ping that IP. Which of the following is the most likely cause?

Two routers are configured with OSPF in the same area, but they do not form an adjacency. Router A shows OSPF state EXSTART, and Router B shows state EXSTART. Which of the following is the most likely cause?

A user reports that they can access the internet but cannot access the internal web server at 10.10.10.100. The technician can ping the server's IP from the router that serves as the user's default gateway. Which of the following is the MOST likely cause?

A network technician is troubleshooting a user's inability to connect to the network. The switch port is configured with port security with the default maximum of one MAC address. The user connects a computer and a VoIP phone to the port using the phone's built-in switch. Which of the following will MOST likely occur?

A technician is troubleshooting intermittent connectivity issues on a fiber link between two switches. The link light on both switches is green. Which of the following tools should the technician use to further investigate the issue?

A user reports that they can access the company's internal web server by IP address (10.10.10.100) but cannot access it by its hostname (intranet.company.com). The user's workstation is configured with the correct internal DNS server address. Which of the following should the technician do FIRST?

A network engineer is troubleshooting intermittent call drops on a VoIP deployment. The network uses separate VLANs for voice (VLAN 20) and data (VLAN 10). Switch ports connecting the IP phones are configured with the correct voice VLAN. Which of the following is the MOST likely cause to check NEXT?

A network technician is troubleshooting a router that is not forwarding packets to a remote destination network. The routing table shows a valid route learned via OSPF. The technician can successfully ping the next-hop IP address from the router. However, packets to the destination network are not being forwarded. Which of the following is the MOST likely cause?

A user reports that their workstation cannot connect to the network. The technician checks the IP configuration and sees that the workstation has an IP address of 169.254.25.110. The DHCP server is operational and has available addresses. The switch port connected to the workstation shows a solid green link light. What should the technician check NEXT?

A user reports slow network performance on their workstation. The technician checks the switch port and sees a high number of CRC errors. Which of the following is the MOST likely cause of this issue?

A technician is troubleshooting a connectivity issue. A client can successfully ping its default gateway but cannot ping a server located on a different subnet. The router's routing table shows a valid route to the server's network. What should the technician check NEXT?

A network technician is troubleshooting a workstation that is experiencing intermittent connectivity and slow file transfers. The technician has confirmed that the patch cable passes a cable tester, the switch port is not error-disabled, and the workstation's NIC is configured for autonegotiation. The switch port is also set to autonegotiate. Which of the following should the technician check next?

A network technician sees that the link light on a switch port is not lit, even though the cable is connected to an active device. The port has been tested with a known good cable. Which of the following should the technician do next?

A user reports that they cannot access the internal web server by its fully qualified domain name (intranet.company.com). The workstation's IP configuration shows a DNS server of 8.8.8.8, but the internal DNS server is 10.0.0.10. The user can successfully ping the server's IP address (10.0.0.50). What is the MOST likely cause of the issue?

A network technician is troubleshooting a switch port that shows a link light but has a high number of CRC errors in the interface statistics. The port is connected to a workstation's network interface card (NIC). Both devices are set to autonegotiate. What is the MOST likely cause of the CRC errors?

A user reports that their laptop is connected to the corporate Wi-Fi network but cannot access the internet. Other users in the same area are able to access the internet without issues. The laptop shows a valid IP address of 192.168.1.25/24 and the default gateway is 192.168.1.1. Which of the following should the technician check NEXT?

A network technician notices that a switch port connected to a user's computer is showing a high number of CRC errors and late collisions. The link is operating at 100 Mbps, full duplex according to the switch. Which of the following is the most likely cause of these errors?

A network technician is troubleshooting communication between two switches. The trunk link between them is up, and both switches have the same list of allowed VLANs. However, devices in VLAN 10 on one switch cannot communicate with devices in VLAN 10 on the other switch. What is the MOST likely cause of this issue?

A network engineer is troubleshooting intermittent packet loss on a 10 km single-mode fiber link between two buildings. The link lights are on, but the interface shows a high number of CRC errors. The engineer has cleaned the fiber connectors and replaced the patch cables. What should the engineer check NEXT?

A technician is troubleshooting a user's computer that cannot access any network resources. The technician runs ipconfig and sees an IP address of 169.254.18.33 with a subnet mask of 255.255.0.0. The computer is connected to a switch port configured for VLAN 10. The DHCP server is located in a different subnet (VLAN 200) and is reachable via a router. The technician confirms that the switch port is in the correct VLAN and that the cabling is good. Which of the following is the MOST likely cause of the issue?

A network technician is troubleshooting an issue where Server A can ping Server B by IP address, but Server B cannot ping Server A. Both servers are in the same VLAN and subnet, connected to the same switch. The switch ports are configured identically, and there are no ACLs or firewalls between them. Which of the following is the MOST likely cause?

A user reports that they cannot access the internet. The network technician checks the workstation's IP configuration and finds the IP address 169.254.15.77. What does this address indicate?

A network administrator is troubleshooting an intermittent link between two switches connected by single-mode fiber. The interface log shows "Link up / Link down" events multiple times per hour. Which of the following is the most likely cause?

A user reports that they cannot access the internet. The technician is able to ping the default gateway successfully but unable to ping a public IP address (e.g., 8.8.8.8). Which of the following is the most likely cause?

A network technician runs the command "traceroute 8.8.8.8" from a workstation. The output shows the first hop as the default gateway, the second hop as an internal router, and then a series of asterisks (* * *) before reaching the destination. What does the series of asterisks indicate?

A user reports that they can connect to the internet by IP address but cannot access any websites by domain name. Which command-line tool should a technician use first to isolate the issue?

A technician is troubleshooting a user's inability to access the internet. The user can successfully ping the default gateway and internal servers, but cannot ping a public IP address such as 8.8.8.8. The technician checks the firewall logs and confirms that outbound ICMP traffic to 8.8.8.8 is permitted. Which of the following is the most likely cause of the issue?

A network technician is troubleshooting an intermittent link between two switches connected via single-mode fiber. The interface logs show frequent 'link up / link down' events, sometimes several times per hour. The technician has verified that the SFPs are compatible and the fiber cable is within distance specifications. Which of the following is the most likely cause of the issue?

A user reports that they cannot access the internet. The technician tests connectivity: pinging the default gateway succeeds, but pinging a public IP address like 8.8.8.8 fails. Firewall logs show outbound ICMP to 8.8.8.8 is permitted. What is the most likely cause?

A user reports that they cannot access any network resources. The technician runs 'ipconfig' on the workstation and sees that the IP address is 169.254.23.45 with a subnet mask of 255.255.0.0. What is the most likely cause of this issue?

A network technician is troubleshooting a user's inability to access a specific internal web application hosted on a server at 10.10.10.15:8080. The user can ping the server's IP address successfully, but the web browser displays 'connection refused'. The technician verifies that the web application service is running on the server. What is the most likely cause of the issue?

A network technician is troubleshooting a workstation that intermittently loses network connectivity. The link LED on the switch port is blinking slowly. The technician checks the cable and it appears fine. Which of the following is the most likely cause?

A network technician is troubleshooting connectivity between two branch offices connected by a site-to-site VPN. The VPN tunnel shows as active and up. Users at Branch A can ping the VPN gateway IP at Branch B successfully, but they cannot access any servers behind the firewall at Branch B. The firewall at Branch B is stateful and its logs show that traffic from Branch A is being dropped. What is the most likely cause?

A user reports intermittent inability to access websites. When the issue occurs, the user can ping external IP addresses (e.g., 8.8.8.8) but cannot ping domain names like google.com. The user's IP configuration shows a DNS server address of 8.8.8.8. What is the most likely cause?

A technician is troubleshooting a connectivity issue. The technician can successfully ping the IP address of a web server (10.10.10.10) from a client, but the client cannot access the web page. Firewall rules allow HTTP traffic. At which OSI layer is the issue most likely occurring?

A user reports that they cannot access the company's internal web application at https://apps.internal.company.com. The technician can ping the server's IP address (10.10.10.20) successfully and also successfully telnet to 10.10.10.20 on port 443. However, the web browser displays 'Unable to connect'. What is the most likely cause?

A technician is troubleshooting a wireless network that experiences intermittent disconnections. A spectrum analysis shows channel utilization consistently above 80% on the 2.4 GHz band. Which of the following is the most likely cause?

A user reports that they cannot access any company resources. The technician runs 'ipconfig' and sees that the workstation has an IP address of 169.254.100.25 with a subnet mask of 255.255.0.0. The technician also notices that the 'Default Gateway' is blank. What is the most likely cause?

A user reports that they can access the internet but cannot access the company's internal web application at https://intranet.company.local. The technician can ping the server's IP address (192.168.10.50) successfully from the user's workstation. However, when the technician runs 'nslookup intranet.company.local', it returns 'Non-existent domain'. What is the most likely cause?

Users in a small office can access external websites normally, but they cannot reach the internal company wiki server at 192.168.10.25. A technician can successfully ping the server's IP address from a user's workstation. The DNS resolution for the wiki's hostname (wiki.company.local) returns the correct IP. The company's firewall permits HTTP traffic to the server. What is the most likely cause of the issue?

A network technician is troubleshooting an issue where users on VLAN 20 can access internal servers and the default gateway but cannot reach any external websites. The router's ACL is configured to permit all outbound traffic. What is the most likely cause of this issue?

A user reports that they can connect to the corporate Wi-Fi network but cannot access any network resources including the intranet and internet. The IP configuration shows an IP address of 169.254.25.100 with a subnet mask of 255.255.0.0. What is the most likely cause?

A user reports that they can access the company's intranet website by IP address but not by its hostname (intranet.company.local). A technician checks the DNS server and finds that the A record exists and returns the correct IP. However, the user's browser still cannot resolve the hostname. Which of the following is the most likely cause?

A user reports that they can access the internet but cannot connect to an internal file server at IP address 192.168.1.50. The technician successfully pings the file server's IP address from the user's workstation. The file server is on the same subnet as the user. What is the most likely cause of this issue?

A network administrator configures a router-on-a-stick to route traffic between VLAN 10 and VLAN 20. Users in each VLAN can communicate within their own VLAN but cannot reach devices in the other VLAN. The router has subinterfaces configured, and the switch port connected to the router is configured as an access port in VLAN 1. What is the most likely cause of the inter-VLAN connectivity failure?

A user's computer obtains an IP address from DHCP, can ping the default gateway, but cannot access any external websites. The technician runs 'tracert 8.8.8.8' from the user's computer. The first hop shows the default gateway with low latency, but the second hop shows a timeout. What is the most likely cause?

A user reports they can access internal servers and the default gateway but cannot reach external websites. The technician checks the router's ACL and finds a rule that permits all outbound traffic. What is the most likely cause?

Users in a warehouse report that their wireless tablets lose connectivity when moving near large metal racks. The signal strength remains high but throughput drops significantly. What is the most likely cause?

A switch is connected to a network printer. The switch port is manually configured for 100 Mbps and full duplex. The printer is configured for auto-negotiation. The link is up, but there are many FCS errors on the switch port. What is the most likely cause?

A user's laptop frequently disconnects from the Wi-Fi network when they move to the conference room. Other devices in the conference room maintain stable connections. The laptop shows a strong signal in the conference room. What is the most likely cause?

A network administrator is deploying a new PoE security camera. The camera is connected to a PoE-enabled switch port, but the camera does not power on. The administrator confirms the switch port has PoE enabled and the cable is tested and functional. What is the most likely cause?

A user reports intermittent connectivity issues. The technician runs ping tests and notices that pings to the default gateway sometimes fail and sometimes succeed. While pinging, the technician observes that some replies have high latency. Which tool should the technician use to analyze the path and identify where packets are being delayed?

Users in a remote branch office report that they cannot access the company's cloud-based applications. The network administrator notices that the edge router's WAN interface is up but the branch's default route points to a next-hop IP that is unreachable. The administrator can ping the ISP's gateway IP from the router. What is the most likely cause?

A user can ping the default gateway (192.168.1.1) but cannot access the internet (e.g., ping 8.8.8.8 fails). The user's IP is correctly configured as 192.168.1.10/24. What should the technician check next?

Users in a conference room frequently experience slow and dropping wireless connections. A site survey shows three other access points in the vicinity all using channel 6. Signal strength is adequate. What is the most likely cause?

A user's computer is unable to obtain a DHCP lease after connecting to a new switch port. The user's computer displays an IP address in the 169.254.x.x range. Other users on the same VLAN can obtain IP addresses successfully. The switch port is configured for 802.1X authentication. What is the most likely cause?

A user reports that they can access internal websites but cannot access any external websites. Other users in the same subnet can access external sites. The user's IP configuration shows a correct IP, subnet mask, and default gateway. What is the most likely cause?

A technician connects a user's workstation to a switch port. The cable passes a physical test, and the switch port LED is green, but the workstation cannot establish a network connection. What is the most likely cause?

Users at a remote branch office cannot access internet resources. The branch's edge router shows that the WAN interface is up. The default route is configured to point to next-hop 192.0.2.2, but the admin can successfully ping 192.0.2.1 from the router. What is the most likely cause?

Users in VLAN 10 cannot obtain IP addresses from the DHCP server located in VLAN 20. The router interface for VLAN 10 has an ip helper-address 192.168.20.5 command configured, and users can ping the DHCP server IP (192.168.20.5) from the router. However, users receive APIPA addresses. What is the most likely cause?

A user can ping the default gateway (192.168.1.1) but cannot ping the external IP address 8.8.8.8. Other users on the same subnet can ping 8.8.8.8 without issue. The user's IP configuration is correct: IP 192.168.1.10/24, default gateway 192.168.1.1, DNS 8.8.8.8. What is the most likely cause?

A user on VLAN 10 reports that they cannot access a file server on VLAN 20. The user can ping the default gateway (interface on the router) and other devices within VLAN 10. The router has an 'ip helper-address' for DHCP but no static routes or dynamic routing configured for inter-VLAN routing. The file server is correctly configured with an IP address in VLAN 20. What is the most likely cause of the communication failure?

A user reports that they cannot access the internet. The user's workstation has an IP address of 192.168.1.100/24, with a default gateway of 192.168.1.1. The user can ping the default gateway but cannot ping 8.8.8.8. Other users on the same subnet can ping 8.8.8.8. The technician checks the switch and sees the user's port is up. What should the technician check next?

Users on a VLAN report intermittent network disconnections lasting a few seconds. The network technician checks the switch and notices a high number of CRC errors on the port connecting to the core switch. The cable test passes. What is the most likely cause?

A user reports that they cannot access a web server at 10.0.1.200. The user can ping the server's IP address but cannot open the web page. The web server is known to be running and accessible from other users on the same subnet. What is the most likely cause?

A network technician is troubleshooting an intermittent connectivity issue between two switches connected via fiber optic cable. The link status shows up/down flapping. The technician checks the optical power levels and finds they are within acceptable range. Which of the following is the most likely cause?

Users in VLAN 10 cannot obtain IP addresses from a DHCP server located in VLAN 20. The router has an ip helper-address configured on VLAN 10 interface pointing to the DHCP server. Users can ping the DHCP server IP from the router. However, users are receiving APIPA addresses. What is the most likely cause?

A user reports that they cannot access a web server by its URL but can access it by IP address. A technician checks the DNS server and finds it is reachable. What is the most likely cause?

A technician is troubleshooting an intermittent connectivity issue between two switches connected by a fiber optic cable. The link status shows up/down flapping. The technician checks the optical power levels and finds they are within acceptable range. Which of the following is the most likely cause?

Users in a branch office report intermittent connectivity to the corporate data center. A technician runs a continuous ping from a workstation to the data center server and observes packet loss after the third hop. Which command should the technician run next to identify the specific router causing the issue?

A user reports that they cannot access the internet. The technician verifies the workstation has IP address 192.168.1.10 with subnet mask 255.255.255.0 and default gateway 192.168.1.1. The user can ping the default gateway successfully. Other users on the same subnet can access the internet. Which command should the technician run on the workstation to further isolate the issue?

Users in a remote office are experiencing slow file transfers to the data center. The network technician runs a traceroute and discovers high latency on a specific hop. The technician pings that hop and gets replies with varying latency. The technician also checks the interface error counters on the router at that hop and finds no errors. What is the most likely cause?

A user reports that they cannot access any network resources. The technician checks the IP configuration and sees that the workstation has an IP address of 169.254.1.5. What is the most likely cause?

Users in a branch office report that file transfers to the data center are slow. A technician runs a traceroute and sees consistently high latency on hop 5. The technician then pings hop 5 and gets replies with varying response times. There are no errors reported on the interface. What is the most likely cause?

A technician is troubleshooting intermittent wireless connectivity in a conference room. A site survey shows strong signal strength but many nearby access points are using channels that overlap with the channel used by the conference room AP. Which of the following is the most likely cause of the issue?