- A
Update the change control process to require written approval before implementation
Process improvement prevents future non-compliance.
- B
Reverse the undocumented changes and revert to the original baseline
Why wrong: Changes were approved; documentation is the issue, not the changes themselves.
- C
Retroactively document all verbal change requests and obtain signatures
Proper documentation is essential for audit trails.
- D
Request the team to redo the work to ensure it meets requirements
Why wrong: The work was approved; redoing it would be wasteful.
- E
Stop all project work until the audit is resolved
Why wrong: Stopping work is not necessary; the issue is documentation.
Question 385 of 892
PMP Change Control Process Practice Question
This PMP practice question tests your understanding of process — managing technical aspects. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. A key principle to apply: change Control Process. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Your IT infrastructure project is being audited for compliance. The auditor finds that several change requests were approved verbally but not documented. The project is in the execution phase. Which TWO actions should you take?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Update the change control process to require written approval before implementation
Option A is correct because documented approval is required for compliance; updating the change control process to require written approval prevents future documentation gaps. Option C is correct because retroactively documenting the verbally approved changes and obtaining signatures formalizes them and rectifies the compliance issue. Option B is wrong because reversing changes that were properly approved (albeit verbally) would cause unnecessary rework and delays; the issue is documentation, not validity. Option D is wrong because redoing work is not required since the changes were approved; the issue is documentation, not quality. Option E is wrong because stopping all work is excessive; the audit is about documentation and can be resolved without halting the project.
Key principle: Change Control Process
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Update the change control process to require written approval before implementation
Why this is correct
Process improvement prevents future non-compliance.
Related concept
Change Control Process
- ✗
Reverse the undocumented changes and revert to the original baseline
Why it's wrong here
Changes were approved; documentation is the issue, not the changes themselves.
- ✓
Retroactively document all verbal change requests and obtain signatures
Why this is correct
Proper documentation is essential for audit trails.
Related concept
Change Control Process
- ✗
Request the team to redo the work to ensure it meets requirements
Why it's wrong here
The work was approved; redoing it would be wasteful.
- ✗
Stop all project work until the audit is resolved
Why it's wrong here
Stopping work is not necessary; the issue is documentation.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Candidates may incorrectly assume that undocumented changes must be reversed, but if the changes were genuinely approved, the proper remedy is retroactive documentation, not reversal.
Detailed technical explanation
How to think about this question
Treat this as a scenario question. Identify the problem, the constraint, and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Change Control Process
- Compliance Documentation
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Change Control Process
Real-world example
How this comes up in practice
A practitioner preparing for the PMP exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Change Control Process Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Visual reference
What to study next
Got this wrong? Here's your next step.
Review change Control Process, then practise related PMP questions on the same topic to reinforce the concept.
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Process — Managing Technical Aspects — study guide chapter
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Process — Managing Technical Aspects practice questions
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FAQ
Questions learners often ask
What does this PMP question test?
Process — Managing Technical Aspects — This question tests Process — Managing Technical Aspects — Change Control Process.
What is the correct answer to this question?
The correct answer is: Update the change control process to require written approval before implementation — Option A is correct because documented approval is required for compliance; updating the change control process to require written approval prevents future documentation gaps. Option C is correct because retroactively documenting the verbally approved changes and obtaining signatures formalizes them and rectifies the compliance issue. Option B is wrong because reversing changes that were properly approved (albeit verbally) would cause unnecessary rework and delays; the issue is documentation, not validity. Option D is wrong because redoing work is not required since the changes were approved; the issue is documentation, not quality. Option E is wrong because stopping all work is excessive; the audit is about documentation and can be resolved without halting the project.
What should I do if I get this PMP question wrong?
Review change Control Process, then practise related PMP questions on the same topic to reinforce the concept.
What is the key concept behind this question?
Change Control Process
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Last reviewed: Jun 21, 2026
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