CAPM Business Analysis Frameworks Practice Question
After deploying a new CRM system, the project team measures user adoption rates, number of support tickets, and average response time. This activity belongs to which business analysis domain?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Solution Evaluation
The activity of measuring user adoption rates, support tickets, and response time after deployment is part of Solution Evaluation, which assesses whether the solution meets business needs. Needs Assessment (B) occurs before solution selection. Requirements Elicitation (A) involves gathering requirements, not post-deployment measurement. Requirements Traceability (D) is about tracking requirements throughout the project, not evaluating performance.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Requirements Elicitation
Why it's wrong here
Elicitation happens before solution is built.
- ✗
Needs Assessment
Why it's wrong here
Needs Assessment identifies business problems upfront.
- ✓
Solution Evaluation
Why this is correct
Solution Evaluation assesses how well the solution meets business needs.
- ✗
Requirements Traceability
Why it's wrong here
Traceability links requirements throughout the lifecycle.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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