The answer is that the Teams service plan is disabled in the user’s E3 license. Even though the user has an ENTERPRISEPACK license assigned, the PowerShell output reveals that the Teams service plan within that license is explicitly turned off, which directly blocks access to Microsoft Teams. This scenario tests your understanding of license service plan granularity on the MS-102 exam, where a common trap is assuming any active license grants full access to all included applications. Administrators often disable specific plans like Teams to control feature availability, so you must check the `ServicePlans` property in PowerShell, not just the license name. A reliable memory tip: license assigned does not equal service plan enabled—always verify the plan status when troubleshooting a “teams service plan disabled license e3” issue.
MS-102 Deploy and manage a Microsoft 365 tenant Practice Question
This MS-102 practice question tests your understanding of deploy and manage a microsoft 365 tenant. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
The exhibit shows the output of a PowerShell command for a user. The user reports that they cannot access Microsoft Teams, although they have an E3 license (ENTERPRISEPACK). What is the most likely cause?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The Teams service plan is disabled in the user's license.
The PowerShell output shows the user has an E3 license (ENTERPRISEPACK) assigned, but the Teams service plan is disabled. Even with an active E3 license, if the Teams service plan is explicitly turned off in the license assignment, the user cannot access Microsoft Teams. This is a common configuration where an admin disables specific service plans to control feature access.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
The Teams service plan is disabled in the user's license.
Why this is correct
The license may have Teams service plan turned off.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
The user's license is suspended.
Why it's wrong here
No indication of suspension in output.
✗
The user's license has expired.
Why it's wrong here
No indication of expiration.
✗
The user does not have a license assigned.
Why it's wrong here
IsLicensed is True, so a license is assigned.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates assume an assigned E3 license grants access to all included services by default, overlooking that individual service plans can be disabled within the license, which is a common configuration tested in MS-102.
Trap categories for this question
Command / output trap
No indication of suspension in output.
Detailed technical explanation
How to think about this question
In Microsoft 365, each license SKU (e.g., ENTERPRISEPACK) contains multiple service plans (e.g., TEAMS1, EXCHANGE_S_ENTERPRISE). Admins can disable individual service plans via PowerShell (Set-MgUserLicense) or the admin center, which removes the user's access to that specific service while keeping the license active. The Get-MgUserLicenseDetail cmdlet shows the ServicePlans property with ProvisioningStatus values like 'Success' (enabled) or 'Disabled' (disabled). This granular control is often used to meet compliance or cost requirements without removing the entire license.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MS-102 question in full detail.
Deploy and manage a Microsoft 365 tenant — This question tests Deploy and manage a Microsoft 365 tenant — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The Teams service plan is disabled in the user's license. — The PowerShell output shows the user has an E3 license (ENTERPRISEPACK) assigned, but the Teams service plan is disabled. Even with an active E3 license, if the Teams service plan is explicitly turned off in the license assignment, the user cannot access Microsoft Teams. This is a common configuration where an admin disables specific service plans to control feature access.
What should I do if I get this MS-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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