Deploy and manage a Microsoft 365 tenant →hardMultiple Choice

MS-102 Deploy and manage a Microsoft 365 tenant Practice Question

Exhibit

Refer to the exhibit.

```powershell
Get-MsolUser -UserPrincipalName user@contoso.com | Select-Object -Property UserPrincipalName, IsLicensed, Licenses

UserPrincipalName   IsLicensed   Licenses
-----------------   ----------   -------
user@contoso.com    True         {contoso:ENTERPRISEPACK}
```

The exhibit shows the output of a PowerShell command for a user. The user reports that they cannot access Microsoft Teams, although they have an E3 license (ENTERPRISEPACK). What is the most likely cause?

⚠ Common exam trap

Many exam-takers assume an assigned E3 license grants access to all included services by default, overlooking that individual service plans can be disabled within the license, which is a common configuration tested in MS-102.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

The Teams service plan is disabled in the user's license.

The PowerShell output shows the user has an E3 license (ENTERPRISEPACK) assigned, but the Teams service plan is disabled. Even with an active E3 license, if the Teams service plan is explicitly turned off in the license assignment, the user cannot access Microsoft Teams. This is a common configuration where an admin disables specific service plans to control feature access.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✓
The Teams service plan is disabled in the user's license.
Why this is correct
The PowerShell output, such as from `Get-MsolUser -LicenseDetails`, would display a ServicePlan entry for Teams with a `ProvisioningStatus` of `Disabled` or a `CapabilityStatus` of `Disabled`. This indicates the Teams service plan is present in the user's assigned license but has been explicitly turned off, so the user is licensed but cannot access Teams. The `IsLicensed` property remains True because other service plans in the same license, like Exchange Online or SharePoint Online, are still active.
✗
The user's license is suspended.
Why it's wrong here
A suspended license is not a valid state in Microsoft 365 licensing; user accounts can have `AccountEnabled` set to False, which blocks sign-in, but the license object itself does not have a suspended status. The output would need to show `AccountEnabled : False` or a block/suspend flag on the user account, not on the license. This output only examines license and service plan details, so the suspension scenario is not supported by the evidence.
✗
The user's license has expired.
Why it's wrong here
Licenses assigned to a user are not tied to an individual expiration date; the underlying subscription or agreement may expire, but then the license would be removed or the user would be `IsLicensed = False`. The PowerShell output for license details does not include an expiry column for user-assigned licenses. Since the user's `IsLicensed` property is True and the license object is present, expiration is not the correct explanation.
✗
The user does not have a license assigned.
Why it's wrong here
If no license were assigned, the user's `IsLicensed` property would be `False` and the `Licenses` property would be an empty array or null. The output's `IsLicensed : True` and the presence of service plan details explicitly prove that one or more licenses are assigned. Therefore, the missing-license conclusion directly contradicts the output shown.

Go deeper

MS-102 Deploy and manage a Microsoft 365 tenant Practice Question

Exhibit

Why each option matters

Option-by-option breakdown

Related to this question