- A
Mobile app notification and office phone
Mobile app notification is from the mobile app category, and office phone is from the phone call category, satisfying both requirements.
- B
Mobile app notification and mobile app code
Why wrong: Both are from the mobile app category; no phone call method is included.
- C
Office phone and mobile phone
Why wrong: Both are phone-related; mobile phone can be used for SMS or phone call, but the requirement specifies one must be from 'phone call', which office phone covers, but mobile phone could be SMS, not necessarily a call. However, the bigger issue is missing a mobile app method.
- D
Mobile phone and email
Why wrong: Mobile phone can be used for SMS or phone call, but email is not from the phone call or mobile app category.
MS-102 Practice Question: Implement and manage identity and access in Microsoft Entra ID
This MS-102 practice question tests your understanding of implement and manage identity and access in microsoft entra id. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. A key principle to apply: sSPR requires users to register authentication methods before use.. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company plans to enable Self-Service Password Reset (SSPR) for all users. The administrator must ensure that users are required to register at least two authentication methods: one from the 'mobile app' category and one from the 'phone call' category. Which combination of methods should the administrator select in the SSPR registration settings?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"least"Why it matters: You want the option with minimum overhead, fewest steps, or lowest impact — not the most feature-rich or comprehensive answer.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Mobile app notification and office phone
Option A is correct because the SSPR registration policy requires users to select at least two distinct authentication methods from the allowed list. By choosing 'Mobile app notification' (from the mobile app category) and 'Office phone' (from the phone call category), the administrator satisfies the requirement of one method from each specified category. The 'Office phone' option is classified under the 'phone call' category in Microsoft Entra ID SSPR settings.
Key principle: SSPR requires users to register authentication methods before use.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Mobile app notification and office phone
Why this is correct
Mobile app notification is from the mobile app category, and office phone is from the phone call category, satisfying both requirements.
Clue confirmation
The clue word "least" in the question point toward this answer.
Related concept
SSPR requires users to register authentication methods before use.
- ✗
Mobile app notification and mobile app code
Why it's wrong here
Both are from the mobile app category; no phone call method is included.
- ✗
Office phone and mobile phone
Why it's wrong here
Both are phone-related; mobile phone can be used for SMS or phone call, but the requirement specifies one must be from 'phone call', which office phone covers, but mobile phone could be SMS, not necessarily a call. However, the bigger issue is missing a mobile app method.
- ✗
Mobile phone and email
Why it's wrong here
Mobile phone can be used for SMS or phone call, but email is not from the phone call or mobile app category.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often assume 'Mobile phone' and 'Office phone' are different categories, but both are classified under the 'phone call' category in SSPR, so selecting both does not satisfy the requirement for a method from the 'mobile app' category.
Detailed technical explanation
How to think about this question
In Microsoft Entra ID SSPR, authentication methods are grouped into categories: mobile app (notification or code), phone call (office or mobile), email, and security questions. The registration policy enforces a minimum number of methods, but the administrator must manually select which methods are allowed. When a user registers, they must choose at least two distinct methods from the enabled list, and the system verifies that the required categories are covered only if the administrator explicitly configures the policy with those methods. The 'Office phone' method uses PSTN voice calls for verification, while 'Mobile app notification' uses the Microsoft Authenticator push notification.
KKey Concepts to Remember
- SSPR requires users to register authentication methods before use.
- Authentication methods are categorized (e.g., mobile app, phone call, email).
- Mobile app notification is a push notification via Microsoft Authenticator.
- Office phone is a method for receiving a voice call for authentication.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
SSPR requires users to register authentication methods before use.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
Got this wrong? Here's your next step.
Review sSPR requires users to register authentication methods before use., then practise related MS-102 questions on the same topic to reinforce the concept.
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Implement and manage identity and access in Microsoft Entra ID — study guide chapter
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FAQ
Questions learners often ask
What does this MS-102 question test?
Implement and manage identity and access in Microsoft Entra ID — This question tests Implement and manage identity and access in Microsoft Entra ID — SSPR requires users to register authentication methods before use..
What is the correct answer to this question?
The correct answer is: Mobile app notification and office phone — Option A is correct because the SSPR registration policy requires users to select at least two distinct authentication methods from the allowed list. By choosing 'Mobile app notification' (from the mobile app category) and 'Office phone' (from the phone call category), the administrator satisfies the requirement of one method from each specified category. The 'Office phone' option is classified under the 'phone call' category in Microsoft Entra ID SSPR settings.
What should I do if I get this MS-102 question wrong?
Review sSPR requires users to register authentication methods before use., then practise related MS-102 questions on the same topic to reinforce the concept.
Are there clue words in this question I should notice?
Yes — watch for: "least". You want the option with minimum overhead, fewest steps, or lowest impact — not the most feature-rich or comprehensive answer.
What is the key concept behind this question?
SSPR requires users to register authentication methods before use.
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Last reviewed: Jun 11, 2026
This MS-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-102 exam.
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