The answer is mobile app notification and office phone. This combination is correct because SSPR authentication method requirements mandate that users register two methods from distinct categories, and here the mobile app notification falls under the mobile app category while the office phone belongs to the phone call category, satisfying the policy. On the Microsoft 365 Administrator MS-102 exam, this question tests your understanding of how SSPR enforces category diversity to ensure recovery options are not all dependent on a single device or network type. A common trap is selecting two methods from the same category, such as mobile app notification and mobile app code, which would fail the requirement. Remember the memory tip: “One app, one call” — always pair a mobile app method with a phone call method to meet the two-category rule.
MS-102 Practice Question: Implement and manage identity and access in Microsoft Entra ID
This MS-102 practice question tests your understanding of implement and manage identity and access in microsoft entra id. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
An organization wants to configure Self-Service Password Reset (SSPR) for all users. The administrator must ensure that users register two authentication methods: one from the mobile app category (e.g., notification or code) and one from the phone call category (e.g., office phone or mobile phone). Which combination of methods should the administrator select in the SSPR settings?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Mobile app notification and Office phone
Option A is correct because the SSPR policy requires users to register two authentication methods from distinct categories. The mobile app notification (from the mobile app category) and office phone (from the phone call category) satisfy this requirement. This combination ensures that users have one method from the mobile app category and one from the phone call category, as specified in the question.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
Mobile app notification and Office phone
Why this is correct
Mobile app notification is from the mobile app category; Office phone is a phone call method. This meets the requirement.
Related concept
Read the scenario before looking for a memorised answer.
✗
Mobile app code and Security questions
Why it's wrong here
Security questions is not a phone call method, so it does not satisfy the phone call requirement.
✗
Email and Mobile phone
Why it's wrong here
Email is not a mobile app method; Mobile phone can be used for call or SMS, but email is not allowed to satisfy the mobile app category.
✗
Security questions and Office phone
Why it's wrong here
Security questions is not a mobile app method, so it does not satisfy the mobile app requirement.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse the 'mobile app' category with 'email' or 'security questions', or assume that 'mobile phone' (which is in the phone call category) counts as a mobile app method, leading them to select combinations that do not meet the category requirement.
Detailed technical explanation
How to think about this question
In Microsoft Entra ID SSPR, authentication methods are grouped into categories such as mobile app, phone call, email, and security questions. The policy enforces that users must register a minimum number of methods from different categories to ensure redundancy. Under the hood, the SSPR policy uses a registration campaign that prompts users to add methods based on the configured requirements, and the system validates that each method belongs to a distinct category before allowing the policy to be saved.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MS-102 question in full detail.
Implement and manage identity and access in Microsoft Entra ID — This question tests Implement and manage identity and access in Microsoft Entra ID — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Mobile app notification and Office phone — Option A is correct because the SSPR policy requires users to register two authentication methods from distinct categories. The mobile app notification (from the mobile app category) and office phone (from the phone call category) satisfy this requirement. This combination ensures that users have one method from the mobile app category and one from the phone call category, as specified in the question.
What should I do if I get this MS-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. An organization wants to enable users to reset their own passwords using the Microsoft Authenticator app and to prevent reuse of the last five passwords. Which Microsoft Entra ID features should be configured?
medium
A.Microsoft Entra ID Protection and SSPR
✓ B.Self-Service Password Reset (SSPR) and Password Protection
C.Conditional Access and SSPR
D.Identity Governance and SSPR
Why B: The requirement to enable users to reset their own passwords via the Microsoft Authenticator app is fulfilled by Self-Service Password Reset (SSPR), which supports the Authenticator app as an authentication method. The requirement to prevent reuse of the last five passwords is fulfilled by Password Protection, specifically the password reuse policy within the custom banned password list or the enforcement of password history via on-premises integration. Option B correctly pairs these two features.
Last reviewed: Jun 11, 2026
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