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MS-102 · domain

Deploy and manage a Microsoft 365 tenant

This domain covers standing up and running a Microsoft 365 tenant: adding and verifying custom domains via DNS, planning tenant-to-tenant migrations, delegating admin roles with RBAC, and managing licenses, groups, and tenant-level settings. Expect scenario questions where you choose the correct DNS record, role assignment, or PowerShell cmdlet to accomplish a stated business goal.

196 questions83 easy66 medium47 hard

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What this domain covers

What to know about Deploy and manage a Microsoft 365 tenant

Be able to add and verify a custom domain by placing the correct DNS record, then assign the least-privileged admin role for a task. The single most important thing: match the DNS record type and RBAC role precisely to the stated requirement.

Adding custom domains in the Microsoft 365 admin center and verifying ownership with a TXT record

Configuring MX, CNAME, and SPF DNS records so mail and services route to Microsoft 365

Assigning built-in admin roles and custom RBAC roles scoped to specific users or groups

Managing users, licenses, and groups with Microsoft Entra ID and Microsoft Graph PowerShell

Watch out for

Common Deploy and manage a Microsoft 365 tenant exam traps

  • ▸Choosing an MX record to prove domain ownership instead of the TXT record Microsoft 365 requires for verification.
  • ▸Granting Global Administrator to helpdesk staff when a narrower role like Password Administrator or User Administrator meets the requirement.
  • ▸Assuming a tenant-to-tenant migration is automatic; it requires planning identity, mail, and content movement with supported tools.

Question index

All Deploy and manage a Microsoft 365 tenant questions (196)

Click any question to see the full explanation, or start a practice session above.

1

A company has a Microsoft 365 tenant with the domain contoso.com. They acquire a subsidiary with the domain fabrikam.com and want to add it as an additional domain to the same tenant. The domain is already purchased and DNS management is available. What is the first step the administrator should take in the Microsoft 365 admin center?

Medium
2

Your organization is implementing Microsoft Purview Data Loss Prevention (DLP). You need to ensure that sensitive data such as credit card numbers cannot be shared externally via email. Which THREE components should you configure?

Medium
3

A company has purchased Microsoft 365 Business Premium and added a custom domain 'contoso.com' to the tenant. They want all new users to have email addresses like user@contoso.com instead of the default onmicrosoft.com domain. What should the administrator do in the Microsoft 365 admin center?

Easy
4

A company with 200 on-premises Exchange mailboxes plans to migrate to Exchange Online. They want to use a Microsoft-provided tool that supports granular control over mailbox migrations, allows batch migrations, and provides detailed reporting. Which migration method should the administrator choose?

Medium
5

An administrator has configured group-based licensing in Azure AD. After adding users to the group, some users do not receive licenses. The users are in the group and have an assigned usage location. What is a possible reason?

Medium
6

You are configuring Microsoft Purview Information Protection for your tenant. You need to ensure that documents containing credit card numbers are automatically labeled as 'Highly Confidential' and encrypted. Which two components must you configure?

Hard
7

A company wants to display a custom help desk phone number and email on the Microsoft 365 sign-in page so that users can contact support easily. Which area of the Microsoft 365 admin center should the administrator use to configure this?

Medium
8

A user reports that they cannot access Microsoft Teams from their mobile device. Other Microsoft 365 services work fine. You verify that the device is compliant with Intune policies. What is the most likely cause?

Medium
9

You are configuring Microsoft 365 tenant-to-tenant migration. Which THREE tasks must be completed before migrating users?

Easy
10

The exhibit shows the output of a PowerShell command for a user. The user reports that they cannot access Microsoft Teams, although they have an E3 license (ENTERPRISEPACK). What is the most likely cause?

Hard
11

You are a Microsoft 365 administrator. Users report that they cannot access Microsoft Teams. You check the Microsoft 365 admin center and see that the service health for Microsoft Teams shows a 'Service degradation' incident. What is the most appropriate initial action?

Easy
12

An administrator is setting up a new Microsoft 365 tenant and has added the custom domain 'contoso.com'. The domain status shows 'Pending verification'. Which type of DNS record must the administrator add to the public DNS zone to complete domain ownership verification?

Easy
13

Your organization is deploying Microsoft 365 Copilot. You need to ensure that data security is maintained. Which THREE actions should you take?

Easy
14

Which THREE factors are considered when Microsoft Entra ID evaluates a conditional access policy?

Hard
15

An administrator needs to open a Microsoft 365 support request because all users are experiencing intermittent service outages for Exchange Online. Before contacting support, which two pieces of information should the administrator have ready to ensure efficient troubleshooting? (Choose two.)

Medium
16

Your organization has a Microsoft 365 E5 subscription. You want to enable Microsoft Defender for Office 365 to protect against malicious attachments in email. Which policy should you configure?

Easy
17

You are deploying Microsoft 365 for a new subsidiary. The subsidiary has a single domain subsidiary.com. You need to configure a hybrid identity solution with Microsoft Entra ID. The on-premises Active Directory has a single domain and all user accounts are synchronized using Microsoft Entra Connect. You want to ensure that users can sign in to Microsoft 365 using their on-premises credentials without exposing the password hash to Microsoft. What should you do?

Hard
18

A company wants to ensure that all new users created in Microsoft 365 are automatically assigned a specific set of licenses based on their department. The company has 200 users across Sales, Marketing, and IT departments. Each department uses different Microsoft 365 license plans. Which approach should the administrator use?

Medium
19

A user reports that they cannot access their Microsoft 365 mailbox from the Outlook desktop client, but they can access it via Outlook on the web. Other users in the same tenant are not experiencing issues. What is the most likely cause?

Easy
20

You are a Microsoft 365 administrator for a small business with 50 users. The company is using Microsoft 365 Business Basic. You need to configure email for the custom domain contoso.com. You have added the domain in the Microsoft 365 admin center and verified ownership. Users currently have onmicrosoft.com email addresses. You need to change the primary email address for all users to their custom domain (e.g., user@contoso.com). What should you do?

Easy
21

An administrator wants to receive real-time notifications for service incidents in Microsoft 365. The notifications must be sent to a Microsoft Teams channel instead of email. Which configuration should the administrator set up?

Medium
22

A company recently acquired another company and needs to allow users from the acquired tenant to access its SharePoint Online sites as guest users, but only if those users already have accounts in the acquired Azure AD tenant. Which Microsoft 365 feature should be configured?

Easy
23

You are the Microsoft 365 administrator for a company that uses Microsoft 365 E3. The company has a single Microsoft 365 tenant. The IT manager asks you to create a new user account for a temporary employee who will start next week and will need access to Exchange Online and SharePoint Online. The employee will leave after three months. You need to create the user account with the minimum required licenses. What should you do?

Easy
24

A user account was accidentally deleted 10 days ago. The administrator needs to restore the user's mailbox and OneDrive for Business content. Which method should the administrator use?

Easy
25

An administrator has created a new user account in Microsoft Entra ID. To ensure the user has a mailbox in Exchange Online, what is the next step?

Easy
26

You are the Microsoft 365 administrator for a company that uses Microsoft 365 E5. The company has a hybrid identity environment with Microsoft Entra Connect Sync. You need to implement Microsoft Entra Password Protection to prevent users from using weak passwords. You must ensure that the on-premises Active Directory Domain Services (AD DS) environment enforces the same password policies as Microsoft Entra ID. What should you do? (Choose two.)

Hard
27

Your organization plans to migrate from on-premises Exchange to Exchange Online. You need to ensure minimal disruption during the migration. Which approach should you recommend?

Medium
28

Your company recently acquired a subsidiary that uses a different Microsoft 365 tenant. You are tasked with merging the two tenants into one. The subsidiary has 1,500 users with unique email domains. You need to migrate all users, mailboxes, and SharePoint data while minimizing downtime and preserving data integrity. You have access to both tenants as global admin. What should you do first?

Hard
29

You are the Microsoft 365 administrator for a large enterprise. You need to ensure that only users with a valid business justification can access sensitive data stored in SharePoint Online. The solution must enforce access reviews and provide detailed reports for auditors. Which TWO actions should you take?

Medium
30

Your organization is migrating from on-premises Exchange to Exchange Online. You need to ensure that users can access their mailboxes during the migration with minimal interruption. Which migration method should you use?

Easy
31

Your organization uses Microsoft 365 Business Premium. You need to ensure that all Windows 10 devices are enrolled in Microsoft Intune and comply with a device compliance policy that requires BitLocker encryption and a minimum OS version. What should you do first?

Easy
32

Which TWO are valid methods for adding custom domains to Microsoft 365?

Easy
33

An administrator wants to add custom branding to the Microsoft 365 sign-in page, including company logo and colors. Which section of the Microsoft 365 admin center should they navigate to?

Easy
34

A Microsoft 365 administrator needs to add a new verified domain named tailspintoys.com to the tenant and then configure it as the default domain for new user principal names. Which sequence of actions should the administrator perform in the Microsoft 365 admin center?

Easy
35

Refer to the exhibit. You are reviewing a Conditional Access policy in Microsoft Entra ID. What is the effect of this policy?

Hard
36

You are a Microsoft 365 administrator for a multinational company. The security team reports that a large number of failed sign-in attempts are originating from unexpected IP ranges. The company uses Microsoft Entra ID for identity. What should you configure to automatically block these malicious sign-ins?

Hard
37

An administrator wants to add a custom domain 'contoso.com' to a new Microsoft 365 tenant. The domain is already registered and available. What is the first step the administrator should perform in the Microsoft 365 admin center?

Easy
38

Your organization is implementing Microsoft Purview Data Loss Prevention (DLP) policies to protect sensitive data in Microsoft Teams. You need to ensure that DLP policies apply to both chat and channel messages. What should you configure?

Hard
39

Your organization has a hybrid identity with Microsoft Entra Connect. You need to migrate from federation to password hash synchronization with seamless single sign-on (SSO). The migration must have minimal user impact. Which tool should you use?

Hard
40

A company has recently acquired a smaller organization and needs to consolidate both Microsoft 365 tenants. They want to minimize user disruption and retain existing email addresses. Which approach should they use?

Easy
41

As a Microsoft 365 administrator, you need to manage tenant health and adoption effectively. Which three of the following tools or features should you use to monitor and improve your Microsoft 365 tenant's performance and user engagement? (Choose three.)

Medium
42

You are a Microsoft 365 administrator. You need to allow external users to access a SharePoint Online site without requiring them to sign in. Which sharing setting should you enable?

Medium
43

Which TWO settings must be configured to set up a hybrid identity deployment using password hash synchronization?

Hard
44

A company recently added the custom domain 'contoso.com' to their Microsoft 365 tenant. Users report that they cannot receive external email sent to their new domain addresses. The administrator confirmed that the domain status shows 'Active' in the Microsoft 365 admin center. What is the most likely cause of this issue?

Easy
45

A company plans to migrate their email from an on-premises Exchange server to Exchange Online. They want to ensure that during the migration, mail sent to users who have already been migrated is delivered to Exchange Online, while mail for non-migrated users is delivered to on-premises. Which type of domain configuration should they use?

Easy
46

You need to ensure that only users from your organization's on-premises Active Directory can access Microsoft 365 services. You have Microsoft Entra Connect configured. What is the simplest way to prevent cloud-only user accounts from signing in?

Easy
47

You need to configure Microsoft Teams to allow external access for federation with another organization. The other organization uses a different domain. Which setting must you enable in the Teams admin center?

Easy
48

Which TWO actions are required to configure a custom domain for your Microsoft 365 tenant?

Medium
49

Your organization wants to use Microsoft Defender for Office 365 to protect against malicious links and attachments in email. Which Defender plan is required?

Easy
50

An administrator wants to configure the company's organization profile in Microsoft 365, including the display name, technical contact, and privacy settings. Where should the administrator go in the Microsoft 365 admin center?

Easy
51

Your organization's Microsoft Intune environment enforces device compliance policies for iOS devices. You need to ensure that only devices with a passcode that is at least 6 characters and have jailbreak detection enabled are considered compliant. What should you configure?

Medium
52

Your organization has a Microsoft 365 E5 tenant with Microsoft Defender for Cloud Apps. You need to discover and control the use of unsanctioned cloud apps. Which TWO actions should you take? (Choose two.)

Medium
53

Your company is implementing Microsoft 365 Copilot for Microsoft 365. You need to ensure that Copilot can access data from across the organization, but only for users who have the appropriate permissions. What is the primary security boundary for Copilot data access?

Easy
54

Refer to the exhibit. You are reviewing an app registration in Microsoft Entra ID for the Microsoft Teams Admin Center. The permission shown is for another resource. What is the consequence of this permission configuration?

Hard
55

Which THREE conditions must be met for a tenant-to-tenant migration of SharePoint Online content?

Hard
56

You manage a Microsoft 365 tenant for a multinational corporation. You need to implement Microsoft Purview Information Protection to automatically classify and protect documents containing credit card numbers. The solution must apply encryption automatically when a document is saved to SharePoint Online. What should you do?

Hard
57

You are the Microsoft 365 administrator for a company that uses Microsoft 365 E5. The company has a Microsoft Entra tenant with 10,000 users. You need to ensure that when users sign in to Microsoft 365 from unmanaged devices, they are required to use multi-factor authentication (MFA) and cannot download files from SharePoint Online. Users on managed devices should not be prompted for MFA and should be able to download files. What should you configure?

Hard
58

Your Microsoft 365 tenant contains sensitive financial data that must be retained for 7 years. You configure a retention policy in Microsoft Purview compliance portal. After 7 years, the data is still accessible to users. What is the most likely reason?

Hard
59

You need to ensure that only users from your organization can access a SharePoint Online site. Which setting should you configure?

Easy
60

A new employee has been hired and their account already exists in the on-premises Active Directory. The administrator needs to provide the employee with access to Microsoft 365 services as quickly as possible. What is the most efficient way to enable the user?

Easy
61

You are planning the initial deployment of a new Microsoft 365 tenant for Contoso Ltd. Which three of the following actions are required or recommended as part of the tenant provisioning and initial configuration process? (Choose three.)

Medium
62

An organization has just signed up for Microsoft 365 E3 with the initial domain 'contoso.onmicrosoft.com'. They need to create the first user accounts. What will be the default email address format for these new users if no custom domain is added yet?

Easy
63

Which TWO actions are required to enable Microsoft 365 Copilot for all users in your tenant?

Medium
64

Your organization has a Microsoft 365 tenant with 10,000 users. You are configuring Microsoft Entra ID Identity Protection to detect risky sign-ins. You need to ensure that when a sign-in risk level of 'High' is detected, the user is blocked from signing in and an administrator is notified. What should you configure?

Hard
65

You are the Microsoft 365 administrator for a company with a hybrid identity configuration using Azure AD Connect. The company has a custom domain 'contoso.com' federated with Active Directory Federation Services (ADFS). All users are synced from on-premises Active Directory. The security team wants to implement Microsoft Entra ID Protection to detect risky sign-ins. However, they are concerned that federated authentication bypasses some risk detection capabilities. You need to ensure that Microsoft Entra ID Protection can evaluate risk for all sign-ins, including federated ones. What should you do?

Hard
66

You are the Microsoft 365 administrator for a company that uses Microsoft 365 E5. The company has a hybrid deployment with Exchange Server 2019 on-premises and Exchange Online. You need to configure a mail flow rule that adds a disclaimer to all emails sent from on-premises mailboxes to external recipients. The disclaimer must be applied only to messages that originate from on-premises and are sent to external domains. What should you do?

Hard
67

You are the Microsoft 365 administrator for a company that has a Microsoft 365 E3 tenant. The company wants to ensure that users can only access Microsoft 365 services from compliant devices. You need to configure a policy that enforces this requirement. What should you create?

Easy
68

Your organization uses Microsoft 365 Business Premium. You need to ensure that when a user is assigned an Intune license, the device automatically enrolls in Microsoft Intune. What should you configure?

Easy
69

You are designing a Microsoft 365 tenant for a multinational organization. You need to ensure compliance with data residency requirements. Which THREE actions should you take?

Hard
70

A user reports that they cannot access their Microsoft 365 mailbox via Outlook on the web. Other users can access their mailboxes. What is the most likely cause?

Easy
71

Your organization uses Microsoft 365 and has strict compliance requirements. The compliance officer has noticed that some users are able to access sensitive documents from unmanaged devices. You need to ensure that all access to sensitive data from unmanaged devices is blocked, while still allowing access from managed devices. The solution must be implemented using Microsoft Entra ID and Microsoft Intune. You have already deployed Microsoft Intune for mobile device management. What should you do?

Medium
72

Your organization uses Microsoft 365 E5 licenses. You need to implement a secure score improvement plan. After reviewing the Secure Score, you notice a recommendation to 'Enable sign-in risk policy' in Microsoft Entra ID. However, you want to ensure that users who sign in from trusted locations are not challenged. What should you configure?

Hard
73

Your organization has a Microsoft 365 tenant configured with a custom domain. You need to verify domain ownership using a TXT record. Where in the Microsoft 365 admin center would you initiate this process?

Medium
74

An administrator wants to verify ownership of a custom domain 'adatum.com' in their Microsoft 365 tenant. They have already added the domain and received the TXT record value. However, the administrator's DNS hosting provider does not support adding a TXT record. Which alternative record type can be used for domain verification?

Easy
75

An organization plans to automatically assign Microsoft 365 E3 licenses to all users in the 'Finance' department. The Finance department is identified by the 'Department' attribute in Azure AD. Which method should the administrator use to minimize manual effort?

Medium
76

You have a Microsoft 365 E5 tenant. Users report that they cannot access the Microsoft 365 admin center (https://admin.microsoft.com). You verify that they have the Global Administrator role assigned. You check the sign-in logs in Microsoft Entra ID and see that the sign-in was blocked by a Conditional Access policy. The policy requires MFA and a compliant device. The users are using personal devices that are not enrolled. What should you do to allow access while maintaining security?

Medium
77

You are a Microsoft 365 administrator for a small business with 50 users. The company uses Microsoft 365 Business Premium. You need to ensure that all users have multi-factor authentication (MFA) enabled. The company does not have any custom conditional access policies. You want to implement MFA as quickly as possible with minimal configuration. What should you do?

Easy
78

You are the Microsoft 365 administrator for a company that has a Microsoft 365 E5 tenant. The security team requires that all administrative actions performed in the Microsoft 365 admin center and Microsoft Entra admin center be retained for seven years. You need to configure the appropriate audit log retention. What should you do?

Medium
79

Your organization uses Microsoft 365 E5 licenses for all users. You need to configure role-based access control (RBAC) so that helpdesk staff can reset passwords and manage licenses, but cannot modify user principal names (UPNs) or delete users. Which role assignment should you use?

Medium
80

A user reports they cannot access Microsoft Teams. They see a message: 'Your account is not enabled for Teams.' You verify the user has a valid Microsoft 365 E3 license assigned. What is the most likely cause?

Easy
81

Your organization recently deployed Microsoft Defender for Office 365. Users report that some legitimate external emails are being quarantined as phishing attempts. You need to reduce false positives without compromising security. What should you do?

Medium
82

Drag and drop the steps to deploy Microsoft Defender for Office 365 policies in the correct order.

Medium
83

Your organization uses Microsoft Sentinel for security operations. You need to ensure that Sentinel can ingest logs from Microsoft 365 Defender (XDR) and Microsoft Entra ID. Which THREE data connectors should you enable? (Choose three.)

Hard
84

Your organization is deploying Microsoft 365 and needs to ensure that all new users are automatically assigned a Microsoft 365 Business Basic license. You want to use a group-based licensing strategy with an Azure AD security group. What should you do first?

Medium
85

A newly hired administrator needs to manage user accounts, licenses, and reset passwords. Which portal should they access?

Easy
86

Your company is deploying Microsoft 365 Copilot for all users. You need to ensure that Copilot responses are grounded only in organizational data that users already have permission to access. Additionally, you must comply with data residency requirements in the European Union. Which THREE actions should you take?

Hard
87

An organization wants to receive email notifications for all service health incidents. Which role must an administrator have to configure service health notifications in the Microsoft 365 admin center?

Easy
88

Your organization uses Microsoft 365 and wants to implement a passwordless authentication strategy. Which THREE methods are supported natively in Microsoft Entra ID for passwordless sign-in?

Medium
89

You are the Microsoft 365 administrator for a company that uses Microsoft 365 E5. The company has a Microsoft Entra tenant with hybrid identity synchronized from on-premises Active Directory using Microsoft Entra Connect. You need to implement self-service password reset (SSPR) so that users can reset their passwords from the Azure portal. The solution must ensure that password changes are written back to on-premises Active Directory. Which two actions should you perform? (Choose two.)

Hard
90

A company has a Microsoft 365 tenant with domain contoso.com. They own an additional domain fabrikam.com and have already added and verified it with a TXT record. Now they need to configure email to be routed to Exchange Online for fabrikam.com. Which DNS record must they create?

Medium
91

A global administrator wants to track service health issues and configure notifications for service incidents. Which portal should they use to view the current health status and set up email notifications?

Easy
92

Your organization has a hybrid identity setup with Azure AD Connect. You need to ensure that users can reset their passwords from the cloud and have the changes synchronized back to on-premises Active Directory. Which feature must you enable?

Hard
93

Your organization needs to create a custom domain in Microsoft 365. You have added the domain 'contoso.com' to the tenant. What is the next step to verify domain ownership?

Easy
94

You are reviewing an ARM template that will be used to deploy a storage account for a Microsoft 365 migration project. The template includes 'supportsHttpsTrafficOnly': true. What is the primary benefit of this setting?

Medium
95

Your organization is planning to deploy Microsoft 365 Copilot. You need to ensure that all prerequisites are met. Which of the following is a mandatory prerequisite for enabling Microsoft 365 Copilot?

Easy
96

Your organization wants to use Microsoft Intune to manage devices. You need to ensure that only corporate-owned devices can enroll. What configuration should you use?

Easy
97

You are the Microsoft 365 administrator for a company that has a Microsoft 365 E5 subscription. The company has a policy that all files stored in SharePoint Online and OneDrive for Business must be retained for seven years. You need to implement a retention solution that meets this requirement and ensures that users cannot permanently delete the files before the retention period expires. What should you do?

Medium
98

An administrator has added a custom domain 'contoso.com' to their Microsoft 365 tenant and verified ownership. However, users are unable to receive emails sent to their custom domain. Which type of DNS record must the administrator add in the public DNS zone to route emails to Exchange Online?

Easy
99

You need to configure Microsoft Purview Data Loss Prevention (DLP) to prevent sensitive data from being shared via email. Which THREE elements can you use to define the policy?

Medium
100

Your organization uses Microsoft Defender for Office 365. You need to configure a policy that automatically redirects emails containing malicious attachments to a quarantine folder for admin review. What type of policy should you create?

Medium
101

An organization has just purchased Microsoft 365 subscriptions and wants to add their custom domain 'fabrikam.com' to the tenant. Which record must they add to their DNS provider to verify domain ownership?

Easy
102

An administrator is onboarding a new custom domain for email in a Microsoft 365 tenant. Which step should be performed first?

Easy
103

An administrator adds the custom domain 'adatum.com' to a new Microsoft 365 tenant. In the Microsoft 365 admin center, the domain status shows 'Pending verification'. Which type of DNS record must the administrator add to the public DNS zone to complete the domain ownership verification?

Easy
104

You run the PowerShell command shown in the exhibit for a Microsoft 365 tenant. The output shows DisplayName as 'Contoso', DefaultDomainName as 'contoso.onmicrosoft.com', and InitialDomain as 'contoso.onmicrosoft.com'. What does this indicate about the tenant?

Easy
105

An administrator needs to open a Microsoft 365 support request because a critical service issue is affecting all users. Which two pieces of information should the administrator have readily available before contacting support? (Choose two.)

Easy
106

A Microsoft 365 tenant uses a custom domain named fabrikam.com for all user principal names and email addresses. The security team requires that any email message sent from an external sender that spoofs fabrikam.com be rejected outright, while legitimate messages from the on-premises mail relay must still be accepted. You configure DKIM signing and SPF with a hard fail. What should you configure next to meet the rejection requirement?

Hard
107

An organization has just purchased Microsoft 365 Business Standard licenses and has added the custom domain 'contoso.com' to the tenant. The administrator wants all new user email addresses to use '@contoso.com' instead of the default '@contoso.onmicrosoft.com'. How can this be achieved?

Easy
108

You are the Microsoft 365 administrator for a company that has a Microsoft 365 E5 tenant. The legal department requires that all email messages sent to and from the tenant be retained for seven years, and that users cannot permanently delete messages before that period ends. The solution must apply to all mailboxes, including new ones created later, and must not require users to apply retention labels manually. What should you do?

Easy
109

Your organization uses Microsoft Defender for Identity and has enabled Microsoft Secure Score. You notice that the Secure Score for Identity has dropped significantly after a recent configuration change. Which action is most likely to have caused the decrease?

Hard
110

Your company is deploying Microsoft Defender for Office 365. The security team wants to automatically remove messages identified as malware from all mailboxes after delivery. What should you configure?

Hard
111

Your company uses Microsoft 365 and has recently deployed Microsoft Intune for mobile device management. You need to ensure that corporate data on iOS devices is protected by preventing users from copying data from managed apps to unmanaged apps. What should you configure?

Medium
112

Refer to the exhibit. You are reviewing a Microsoft Entra ID Governance access review. The JSON shows an access review scope for a SharePoint site. What does the 'isExternallyAccessible': false setting indicate about the site?

Medium
113

A company has just purchased Microsoft 365 Business Standard and added the custom domain 'fabrikam.com' to the tenant. They want to verify domain ownership. Which DNS record type must they add to their DNS provider?

Easy
114

An administrator needs to update the organization's display name, technical contact, and privacy statement URL in the Microsoft 365 admin center. Which page should they navigate to?

Easy
115

Your organization has a Microsoft 365 tenant with a custom domain contoso.com. You have configured Exchange Online to accept emails for contoso.com. You now need to add a subdomain sales.contoso.com and ensure that email sent to sales.contoso.com is delivered to a specific shared mailbox. What should you do?

Medium
116

A company has purchased Microsoft 365 Business Standard and added the custom domain 'fabrikam.com' to the tenant. The company wants all new users to have 'fabrikam.com' as their default email domain instead of the onmicrosoft.com domain. How should the administrator achieve this?

Easy
117

Your organization plans to use Microsoft 365 Copilot. To ensure compliance, you need to prevent Copilot from accessing sensitive content in SharePoint Online document libraries that are labeled as 'Highly Confidential'. What should you configure?

Medium
118

An administrator has added the custom domain 'contoso.co.uk' to their Microsoft 365 tenant and verified ownership. Users now need to receive email at @contoso.co.uk. Which DNS record must the administrator add in the public DNS zone to route emails to Exchange Online?

Medium
119

Your company has a Microsoft 365 E5 subscription. You need to configure multi-factor authentication (MFA) for all users. However, the CEO insists that he should not be prompted for MFA when connecting from the corporate office. What should you do?

Easy
120

Your company has a Microsoft 365 E3 tenant. You need to enable Microsoft Purview Data Loss Prevention (DLP) to prevent sensitive data from being shared externally via email. What must you do first?

Easy
121

You are deploying a new Microsoft 365 tenant for a company that has a single domain, contoso.com. You need to verify domain ownership to enable email routing. Which DNS record type must you add to the public DNS zone?

Easy
122

A company has 500 users across Sales, Marketing, and IT departments. User objects are synced from on-premises Active Directory to Microsoft Entra ID using Azure AD Connect. Each department requires different Microsoft 365 license plans (e.g., Sales needs E3, Marketing needs Business Premium, IT needs E5). The administrator wants to automatically assign the appropriate license based on the department attribute without manual intervention. Which approach should the administrator use?

Hard
123

Your organization is deploying Windows 11 using Microsoft Intune. You need to ensure that devices are automatically enrolled in Intune when users sign in with their Microsoft Entra ID credentials. Which THREE prerequisites must be met?

Hard
124

Your organization has a Microsoft 365 E5 tenant. You need to ensure that users are prompted to register for multifactor authentication (MFA) the first time they sign in. Which Microsoft Entra ID policy should you configure?

Easy
125

A company needs to migrate several shared mailboxes from on-premises Exchange 2016 to Exchange Online. The company plans to keep some user mailboxes on-premises for now. Which migration strategy should they use for the shared mailboxes?

Medium
126

Your organization has 5,000 users and uses Microsoft 365 E3. You are planning to migrate from on-premises Exchange to Exchange Online. You have already synchronized identities using Microsoft Entra Connect. The CIO wants to ensure that users can continue to access their email if the internet connection to Microsoft 365 is temporarily lost. You need to recommend a solution that provides offline access while minimizing cost and administrative overhead. What should you recommend?

Medium
127

Your organization uses Microsoft Entra ID. You want to enforce Multi-Factor Authentication (MFA) for all users. You have already configured Conditional Access policies. However, some users are still able to sign in without MFA. What should you check first?

Medium
128

An administrator wants to add a second custom domain, 'contoso-europe.com', to their existing Microsoft 365 tenant. The domain 'contoso.com' is already verified. What is the first step the administrator should take?

Easy
129

Refer to the exhibit. A Conditional Access policy is created in Microsoft Entra ID. The policy targets the Office 365 app (which includes Exchange Online). You have 1000 users assigned. What is the immediate effect of this policy on users who are currently signed in?

Hard
130

An administrator recently added a custom domain 'tailspintoys.com' to their Microsoft 365 tenant and verified it. They now need to configure the domain so that all recipient email addresses for 'info@tailspintoys.com' are delivered to a shared mailbox in Exchange Online. The domain is currently set as internal relay. What should the administrator do first to route email for this domain to Exchange Online?

Medium
131

Refer to the exhibit. You are creating a custom role in Microsoft Entra ID for helpdesk staff. What can users assigned this role do?

Medium
132

Your organization uses Microsoft 365 and has enabled Microsoft Entra ID P2 licenses. You need to configure automatic user provisioning for a third-party SaaS application that supports SCIM 2.0. What should you do first in the Microsoft Entra admin center?

Hard
133

Your organization is planning to migrate from on-premises Exchange to Exchange Online. You need to choose a migration strategy. Which TWO statements about migration methods are correct?

Medium
134

Your company is migrating from on-premises Exchange to Exchange Online. You have configured a hybrid deployment. During testing, you notice that free/busy information is not being shared between on-premises and cloud users. All other hybrid features work. What is the most likely cause?

Hard
135

An administrator needs to add a custom domain 'contoso.org' to their Microsoft 365 tenant. They have already purchased the domain and have access to the DNS registrar. What is the first step the administrator should perform in the Microsoft 365 admin center?

Easy
136

Your organization is planning to migrate from on-premises Active Directory to Microsoft Entra ID using Azure AD Connect. You need to ensure that password synchronization is enabled. Which TWO components are required for password synchronization to work?

Medium
137

A company has an existing Microsoft 365 tenant with the verified custom domain 'contoso.com'. The administrator now wants to add a second custom domain, 'contoso-europe.com', to the same tenant. What is the first step the administrator should take?

Easy
138

Your organization has a Microsoft 365 E5 tenant with 10,000 users. You need to ensure that when a user is detected as high-risk by Microsoft Entra ID Protection, the user is automatically blocked from accessing sensitive SharePoint sites. The solution should minimize administrative overhead. What should you do?

Medium
139

The exhibit shows a DLP policy configuration. A user reports that they cannot share a document containing a credit card number from OneDrive for Business. However, the document was shared successfully last week. What is the most likely reason for the change?

Medium
140

Your organization uses Microsoft Defender for Cloud Apps. You need to create a policy that automatically blocks downloads of files containing sensitive information from SharePoint Online to unmanaged devices. What type of policy should you create?

Hard
141

Your company is using Microsoft 365 Business Premium. You want to ensure that all company-owned Windows 10 devices are automatically upgraded to Windows 11 when it becomes available through Windows Update. What should you configure?

Easy
142

Your organization uses Microsoft 365 Defender for Office 365. You need to ensure that phishing emails reported by users are automatically submitted for analysis in Microsoft Defender XDR. What should you configure?

Medium
143

Your company has a Microsoft 365 E5 tenant. You need to ensure that all external emails are marked with a warning banner at the top of the email body. What should you configure?

Easy
144

Your company is planning to adopt Microsoft Copilot for Microsoft 365. The security team is concerned about data leakage. What must you implement to ensure that Copilot respects your organization's sensitivity labels and data classification?

Hard
145

Your organization is deploying Microsoft 365 for a multinational company. You need to ensure users in different regions authenticate against the nearest Microsoft Entra ID endpoint for performance. What should you configure?

Easy
146

An organization has registered the domain contoso.com and added it to their Microsoft 365 tenant. What is the next step to use this domain for user email addresses?

Medium
147

An administrator needs to configure the default anti-spam policy for all users in the Microsoft 365 Defender portal. Where should the administrator navigate to find these settings?

Easy
148

You are the Microsoft 365 administrator for a multinational company. The company has deployed Microsoft Defender for Office 365 and Microsoft Defender for Cloud Apps. Recently, the security team detected that a user's credentials were compromised and used to access SharePoint Online from an unusual location. You need to investigate the incident and determine the full scope of the breach. The solution must use Microsoft 365 Defender to correlate events. What should you do first?

Medium
149

Your company uses Microsoft Defender for Endpoint and wants to perform a live response on a device. Which THREE prerequisites must be met?

Hard
150

An administrator wants to restrict which users in the organization can create Microsoft 365 groups. The requirement is that only members of the IT department (identified by the department attribute in Azure AD) should be able to create groups. Which configuration should the administrator use?

Easy
151

Your company is planning to use Microsoft 365 Copilot for Microsoft 365. Which THREE prerequisites are required for Copilot to function? (Choose three.)

Easy
152

A company has purchased 1000 Microsoft 365 E5 licenses and wants to automatically assign licenses to users based on their department attribute, which is synchronized from on-premises Active Directory. The department attribute is stored in Azure AD. Which automated method should the administrator use to achieve this?

Easy
153

An administrator runs the PowerShell command shown in the exhibit. What is the immediate effect on the user?

Easy
154

A company has just signed up for Microsoft 365 Business Standard without adding a custom domain. An administrator needs to create the first user accounts. What will be the default email address format for these new users?

Easy
155

You are a Microsoft 365 administrator. Your tenant has a Microsoft Entra ID P2 license. You need to create a dynamic group for all users whose department is 'Engineering' and who are located in the United States. Which rule syntax should you use?

Hard
156

You are the Microsoft 365 administrator for a company with a Microsoft 365 E3 tenant. The security team requires that you reduce the attack surface for email by blocking auto-forwarding to external domains and by ensuring that any email sent from an external sender that spoofs your custom domain is rejected. You must implement the controls natively in Microsoft 365 Defender. Which two actions should you perform? (Choose two.)

Medium
157

You are implementing Microsoft Defender for Office 365. You need to configure anti-phishing policies to protect against user impersonation. Which THREE settings should you configure?

Hard
158

Your organization uses Microsoft Intune to manage Windows 10 devices. You need to deploy a custom Line-of-Business (LOB) app to a group of devices. The app is not in the Microsoft Store. What is the recommended method to deploy the app?

Medium
159

You manage a Microsoft 365 tenant for a company that uses Microsoft Defender for Office 365 Plan 2. The security team reports that several users clicked a link in a phishing email and entered credentials on a fake sign-in page. You must identify which users were compromised and remediate their accounts as quickly as possible. What should you do?

Hard
160

Drag and drop the steps to configure role-based access control (RBAC) in Microsoft 365 Defender in the correct order.

Medium
161

Your organization needs to manage guest access to Microsoft Teams. Which TWO methods can you use to control guest access?

Easy
162

An administrator adds the custom domain 'fabrikam.com' to a new Microsoft 365 tenant. After adding the domain, the status shows 'Pending verification'. Which type of DNS record must be added to the public DNS zone to complete domain ownership verification?

Easy
163

You are the Microsoft 365 administrator for a company that uses Microsoft Entra ID P1 and Microsoft 365 E3. A new security policy requires that when users sign in from outside the corporate network, they must use Microsoft Entra multifactor authentication. However, users signing in from the corporate office network must not be prompted for MFA. The corporate office has a public IP address range of 203.0.113.0/24. You create a named location called 'Corporate Office' with this IP range. What should you do next to meet the requirement?

Medium
164

A company has a Microsoft 365 tenant that uses the default contoso.onmicrosoft.com domain. The IT team wants to add a new custom domain, contoso.com, and ensure that all existing users' primary email addresses automatically change to the new domain. They also want to prevent users from signing in with the onmicrosoft.com domain. What should the administrator do first?

Medium
165

An organization has just purchased Microsoft 365 Business Standard licenses. The administrator adds a new user through the admin center. By default, does the new user receive a welcome email with sign-in instructions?

Easy
166

You have a Microsoft 365 E5 tenant with Microsoft Defender for Cloud Apps. You need to discover unsanctioned cloud apps used by users. What should you configure?

Hard
167

The exhibit shows a KQL query used in Microsoft 365 Defender. The query returns no results for admin@contoso.com. What is the most likely reason?

Medium
168

A company is planning to migrate from on-premises Exchange to Exchange Online and needs to ensure that mail flow can coexist between the two environments during the transition. Which tool should the administrator use to configure this hybrid deployment?

Medium
169

A new administrator needs to automatically assign Microsoft 365 E5 licenses to all users in the Sales department. The Sales department is identified by the 'department' attribute in Azure AD. Which licensing method should the administrator use to minimize manual effort?

Easy
170

You are a Microsoft 365 administrator. Users report that they cannot create Microsoft Teams meetings using the Teams desktop client. They receive an error: 'Meeting creation is disabled by your IT administrator.' You need to enable meeting creation. You check the Teams admin center and find that meeting policies are set to 'Off' for 'Allow private meeting scheduling'. However, after changing it to 'On', users still get the error. What is the most likely cause?

Hard
171

Your company is deploying Microsoft 365 for a new subsidiary with 500 users. You need to configure the initial tenant with a custom domain (contoso.com) and verify ownership. What is the first step you must perform?

Easy
172

A company wants to prevent their Microsoft 365 tenant from allowing external users to be invited by default. Only specific administrators should be able to invite guests. Which setting should be changed?

Easy
173

Contoso is a multinational company with 50,000 users. They have a Microsoft 365 E5 subscription and use Microsoft Entra ID for identity. They recently deployed Microsoft Copilot for Microsoft 365 to 10,000 users. The security team wants to ensure that Copilot responses do not expose sensitive information. They also need to monitor Copilot usage for unusual activity. The company uses Microsoft Purview Information Protection and Microsoft Defender for Cloud Apps. You need to configure the environment to meet these requirements. Which action should you take?

Hard
174

A company adds and verifies the custom domain 'contoso.com' in their Microsoft 365 tenant. However, emails sent to new users at user@contoso.com bounce back. The existing MX record for contoso.com points to the on-premises mail server. What is the most likely cause of the bounce?

Medium
175

Which TWO tools can be used to manage Microsoft 365 tenant settings and configurations?

Easy
176

A company has recently signed up for Microsoft 365 Business Premium. They want to change the default domain from onmicrosoft.com to a custom domain they own. Which step must be completed first before the custom domain can be used for user email addresses?

Easy
177

Refer to the exhibit. You run the PowerShell commands shown. The output displays 10 mailboxes with various RecipientTypeDetails, including UserMailbox, SharedMailbox, and RoomMailbox. You need to ensure that only user mailboxes are returned. What should you modify?

Medium
178

Your company is required to retain all emails sent to and from executives for 7 years due to regulatory compliance. You need to implement this with minimal administrative overhead. What should you use?

Hard
179

Refer to the exhibit. You are reviewing the service principal for Microsoft Graph in your tenant. The passwordCredentials array is empty. What does this indicate?

Hard
180

After adding a custom domain name to a Microsoft 365 tenant, what is the first step the administrator must complete before users can sign in using the custom domain?

Easy
181

Your organization has a hybrid identity deployment with Microsoft Entra Connect. You have synchronized all on-premises Active Directory users to Microsoft Entra ID. You need to enable Microsoft Entra ID Password Protection to automatically block weak passwords. You have installed the Password Protection proxy on a server and registered it. You also need to enforce the password protection policy for on-premises users. What additional step is required?

Medium
182

Your organization uses Microsoft 365 and wants to ensure that only compliant devices can access Exchange Online. You have Microsoft Intune for device management. What should you configure?

Medium
183

Your organization uses Microsoft Intune to manage Windows 10 devices. You need to ensure that only compliant devices can access Microsoft 365 resources. What should you configure?

Medium
184

Refer to the exhibit. You have a Conditional Access policy configured as shown. What is the effect of this policy?

Easy
185

A company has a Microsoft 365 E5 tenant with 10,000 users. You need to delegate the ability to manage Microsoft Entra ID roles to a group of support engineers. The solution must follow the principle of least privilege and allow engineers to assign only specific roles to users. What should you do?

Hard
186

Refer to the exhibit. An administrator runs the KQL query in Microsoft Defender for Endpoint. The result set is empty. What is the most likely reason?

Medium
187

You are the Microsoft 365 administrator for a company that uses Microsoft 365 E3. The company wants to allow users to reset their own passwords without contacting the help desk. You need to enable self-service password reset (SSPR) for all users. What should you do?

Easy
188

An administrator needs to configure email notifications for Exchange Online service health incidents to be sent to a specific IT support mailbox. Where should the administrator configure these notifications in the Microsoft 365 admin center?

Easy
189

A company purchases Microsoft 365 E5 licenses for 500 users. The administrator wants to automatically assign licenses to new users based on their group membership. Which method should the administrator use?

Easy
190

Refer to the exhibit. You run this PowerShell command in your Microsoft 365 tenant. What is the purpose of the command?

Easy
191

You are reviewing a Conditional Access policy in Microsoft Entra ID. The exhibit shows the policy configuration. You need to allow users to access Office 365 applications from personal devices that are not enrolled in Microsoft Intune. However, the policy currently blocks access because it requires a compliant device. Users are prompted for MFA but then blocked due to device compliance. What should you modify in the policy?

Hard
192

You are a Microsoft 365 administrator. A user reports that they cannot send emails to a specific external domain. You check the Exchange Admin Center and see that the domain is not blocked. What should you check next?

Medium
193

Your company uses Microsoft 365 Business Premium. You need to ensure that all company-owned Windows 10 devices are automatically enrolled in Microsoft Intune when users sign in with their work account. The devices are Azure AD joined. You have configured automatic enrollment in Intune. However, some devices are not enrolling. You need to troubleshoot the issue. What should you check first?

Easy
194

An organization uses a third-party SaaS application that supports SAML-based single sign-on. The application is not in the Azure AD gallery. What is the first step to configure SSO?

Medium
195

Your organization has a Microsoft 365 E5 tenant. You want to ensure that all users are automatically signed in to Microsoft 365 apps using single sign-on (SSO) when they are on the corporate network. You have Azure AD joined the devices. What additional configuration is required?

Hard
196

An administrator wants to prevent users from inviting guest users from the domain 'contoso.com' to the tenant. The administrator needs to block all invitations for that specific domain while allowing invitations from all other external domains. Which setting in Microsoft Entra ID should be configured?

Medium

Frequently asked questions

What does the Deploy and manage a Microsoft 365 tenant domain cover on the MS-102 exam?
Be able to add and verify a custom domain by placing the correct DNS record, then assign the least-privileged admin role for a task. The single most important thing: match the DNS record type and RBAC role precisely to the stated requirement.
How many questions are in this domain?
This page lists all 196 Deploy and manage a Microsoft 365 tenant questions in the MS-102 question bank. The actual exam draws from this domain proportionally to its weighting in the official exam blueprint.
What is the best way to practise this domain?
Start with a short focused session (10 questions) to identify gaps, then work through explanations. Repeat with a longer session once the weak areas feel solid.
Can I practise only Deploy and manage a Microsoft 365 tenant questions?
Yes — the session launcher on this page filters questions to this domain only. Choose any session length for inline explanations and scoring.
ms-102 MS-102 deploy manage m365 tenant Practice Questions