mediumMultiple ChoiceObjective-mapped
SSPR Require Two Authentication Methods Registration
A company plans to enable Self-Service Password Reset (SSPR) for all users. The administrator needs to ensure that users are required to register at least two authentication methods before they can use SSPR. Which configuration setting should the administrator modify?
Quick Answer
The correct configuration is to set the 'Number of methods required to reset' to 2 in the SSPR authentication methods settings. This setting directly enforces that users must register at least two authentication methods—such as a phone number and an email address—before they can use Self-Service Password Reset, because the system requires the number of registered methods to match the reset requirement. On the Microsoft 365 Administrator MS-102 exam, this concept tests your understanding of how SSPR registration and reset policies are decoupled: the 'Number of methods required to register' setting controls how many methods a user must enroll, while the 'Number of methods required to reset' setting controls how many they must provide during a password reset. A common trap is confusing these two settings—remember that the reset requirement drives the registration necessity, not the other way around. For a memory tip, think "Reset requires two, so register at least two."
⚠ Common exam trap
Candidates often confuse the 'Number of methods required to reset' (which controls the reset process) with the 'Number of methods required to register' (which controls initial registration), leading candidates to mistakenly choose options that affect registration but not the reset requirement.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Set the 'Number of methods required to reset' to 2 in the SSPR authentication methods settings.
The 'Number of methods required to reset' setting directly controls how many authentication methods a user must provide during the SSPR reset process. By setting this value to 2, the administrator ensures that users must register at least two methods (e.g., phone and email) before they can reset their password, as SSPR requires the registered methods to match the reset requirement.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Set the 'Number of methods required to reset' to 2 in the SSPR authentication methods settings.
Why this is correct
This setting directly enforces that users must register at least two methods to use SSPR.
- ✗
Enable combined registration for SSPR and Microsoft Entra ID Multi-Factor Authentication.
Why it's wrong here
Combined registration simplifies the registration experience but does not enforce the number of methods required.
- ✗
Configure a Conditional Access policy requiring MFA registration for SSPR.
Why it's wrong here
Conditional Access policies can require MFA registration but do not enforce the number of SSPR methods required.
- ✗
Set the 'Number of questions required to register' to 2 in the security questions settings.
Why it's wrong here
Security questions are one type of authentication method; this setting does not cover other methods like phone or email.
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Same concept, more angles
1 more way this is tested on MS-102
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A company plans to enable Self-Service Password Reset (SSPR) for all users. The administrator must ensure that users are required to register at least two authentication methods: one from the 'mobile app' category and one from the 'phone call' category. Which combination of methods should the administrator select in the SSPR registration settings?
medium- ✓ A.Mobile app notification and office phone
- B.Mobile app notification and mobile app code
- C.Office phone and mobile phone
- D.Mobile phone and email
Why A: The SSPR registration policy requires users to select at least two distinct authentication methods from the allowed list. By choosing 'Mobile app notification' (from the mobile app category) and 'Office phone' (from the phone call category), the administrator satisfies the requirement of one method from each specified category. The 'Office phone' option is classified under the 'phone call' category in Microsoft Entra ID SSPR settings.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MS-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-102 exam.