Quick Answer
The correct answer is Full wipe (remote wipe) and Retire, which correspond to the two valid methods for wiping a Windows 10 device in Microsoft Intune. A full wipe, also known as a remote wipe, resets the device to factory settings, removing all data and settings, while a retire performs a selective wipe that removes only corporate data, leaving personal files and apps intact. On the MD-102 exam, this distinction tests your understanding of the Intune wipe vs retire workflow, often appearing in scenario-based questions where you must choose the appropriate action based on data sensitivity. A common trap is confusing a device delete—which merely removes the device from management without wiping—with a retire, or mistaking a remote lock for a wipe. Remember the memory tip: "Wipe wipes everything, Retire removes only corporate attire."
This MD-102 practice question tests your understanding of protect devices. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which TWO of the following are valid methods to wipe a Windows 10 device using Microsoft Intune? (Select TWO.)
Factory reset from Windows Settings
Why wrong: This is a manual user action, not an Intune action.
Retire (selective wipe)
Retire removes corporate data from the device.
Remote lock
Why wrong: Remote lock does not wipe data.
Delete device from Intune
Why wrong: Deleting only removes the device record.
Full wipe (remote wipe)
Full wipe resets the device to factory settings.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Retire (selective wipe)
Option B and Option D are correct. A remote wipe resets the device to factory settings, and a retire removes corporate data while keeping personal data. Option A is wrong because a remote lock only locks the device. Option C is wrong because a device delete just removes the device from management without wiping. Option E is wrong because a factory reset is a user action, not an Intune action.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Factory reset from Windows Settings
Why it's wrong here
This is a manual user action, not an Intune action.
Retire (selective wipe)
Why this is correct
Retire removes corporate data from the device.
Related concept
Read the scenario before looking for a memorised answer.
Remote lock
Why it's wrong here
Remote lock does not wipe data.
Delete device from Intune
Why it's wrong here
Deleting only removes the device record.
Full wipe (remote wipe)
Why this is correct
Full wipe resets the device to factory settings.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Protect devices — study guide chapter
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FAQ
Protect devices — This question tests Protect devices — Read the scenario before looking for a memorised answer..
The correct answer is: Retire (selective wipe) — Option B and Option D are correct. A remote wipe resets the device to factory settings, and a retire removes corporate data while keeping personal data. Option A is wrong because a remote lock only locks the device. Option C is wrong because a device delete just removes the device from management without wiping. Option E is wrong because a factory reset is a user action, not an Intune action.
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 21, 2026
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.
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