MD-102 Protect devices Practice Question
A user reports that their Windows 11 device is not receiving compliance policies from Microsoft Intune. The device shows as 'Not evaluated' in the Microsoft Intune admin center. Which step should you take first to resolve the issue?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
On the device, go to Settings > Accounts > Access work or school, select the account, and click Sync.
Forcing a sync from the device can refresh the policy evaluation and resolve the 'Not evaluated' status. Option A is wrong because the device is already enrolled. Option C is wrong because the issue is with policy evaluation, not configuration. Option D is wrong because the device is already joined.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Disconnect the device from Microsoft Entra ID and rejoin.
Why it's wrong here
Disconnecting and rejoining is more drastic than needed.
- ✓
On the device, go to Settings > Accounts > Access work or school, select the account, and click Sync.
Why this is correct
Forcing a sync triggers a policy evaluation.
- ✗
Delete and recreate the compliance policy in Microsoft Intune.
Why it's wrong here
The policy might be fine; the issue is with the device not evaluating it.
- ✗
Re-enroll the device in Microsoft Intune.
Why it's wrong here
Re-enrollment is not necessary if the device is already enrolled.
Visual reference
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Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.