Quick Answer
The answer is billing schedules, service level agreements, and price lists. In Dynamics 365 Field Service, billing schedules automate recurring invoice generation for long-term customer agreements, ensuring consistent revenue recognition. Service level agreements (SLAs) enforce contractual response and resolution time commitments directly tied to those agreements, while price lists define the specific rates and charges applied under the contract. On the MB-910 exam, this question tests your understanding of how Field Service modules integrate to manage the full lifecycle of a customer agreement, from pricing to service delivery to billing. A common trap is confusing work orders with agreements—work orders are one-time service events, not agreement management features. Remember the mnemonic “BSP” for Billing, SLA, Price list: if it doesn’t directly set payment terms, service timelines, or cost structures, it’s not a core agreement feature.
This MB-910 practice question tests your understanding of describe dynamics 365 field service. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which THREE features can be used to manage customer agreements in Dynamics 365 Field Service? (Choose three.)
Work orders
Why wrong: Work orders are for individual service requests, not ongoing agreements.
Inventory adjustments
Why wrong: Inventory adjustments are for managing stock, not agreements.
Service level agreements (SLAs)
SLAs define response and resolution times.
Agreements
Agreements define the terms of service contracts.
Billing schedules
Billing schedules manage recurring invoices for agreements.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Service level agreements (SLAs)
Service level agreements (SLAs) in Dynamics 365 Field Service define response and resolution time commitments for customer agreements. They are directly associated with agreements to enforce contractual service timelines, making option C correct.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Work orders
Why it's wrong here
Work orders are for individual service requests, not ongoing agreements.
Inventory adjustments
Why it's wrong here
Inventory adjustments are for managing stock, not agreements.
Service level agreements (SLAs)
Why this is correct
SLAs define response and resolution times.
Related concept
Read the scenario before looking for a memorised answer.
Agreements
Why this is correct
Agreements define the terms of service contracts.
Related concept
Read the scenario before looking for a memorised answer.
Billing schedules
Why this is correct
Billing schedules manage recurring invoices for agreements.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
The trap here is that candidates confuse work orders as a management feature for agreements, when in fact work orders are the execution output of an agreement, not a tool for managing the agreement itself.
Detailed technical explanation
Agreements in Dynamics 365 Field Service serve as the master record for recurring service contracts, linking to billing schedules for automated invoice generation and to SLAs for time-based compliance. Under the hood, the Agreement entity uses a one-to-many relationship with Agreement Booking Setup and Agreement Invoice Setup, enabling automatic work order generation and billing without manual intervention. A real-world scenario is a maintenance contract where the agreement triggers monthly billing and SLA-based priority for emergency repairs.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
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FAQ
Describe Dynamics 365 Field Service — This question tests Describe Dynamics 365 Field Service — Read the scenario before looking for a memorised answer..
The correct answer is: Service level agreements (SLAs) — Service level agreements (SLAs) in Dynamics 365 Field Service define response and resolution time commitments for customer agreements. They are directly associated with agreements to enforce contractual service timelines, making option C correct.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.
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