Match each Dynamics 365 term to its correct definition.
Drag a concept onto its matching description — or click a concept then click the description.
A potential customer who has shown interest but not yet qualified
A qualified lead with a potential deal value and close date
An organization or company that you do business with
A specific person associated with an account or lead
A task, appointment, email, or phone call tracked in the system
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Account: A company or organization that does business with your organization.
The correct matches are Account, Contact, and Activity with their definitions. Common confusions occur between Lead and Opportunity, as both relate to potential sales. A Lead is a potential customer, while an Opportunity is a qualified lead ready for a sale.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Account: A company or organization that does business with your organization.
Why this is correct
This is the correct definition of an Account in Dynamics 365.
Contact: A specific person associated with an account.
Why this is correct
This is the correct definition of a Contact.
Lead: A potential sale or deal.
Why it's wrong here
Incorrect — this describes an Opportunity, not a Lead. A Lead is a person or organization interested in your product.
Opportunity: A person or organization that might be interested in your product or service.
Why it's wrong here
Incorrect — this describes a Lead, not an Opportunity. An Opportunity is a potential sale or deal.
Activity: Any action or event in the system.
Why this is correct
This is the correct definition of an Activity.
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About these practice questions
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This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.