A software company's incident response plan defines a severity level of 'Critical' for incidents that cause a complete outage of customer-facing services. A developer accidentally deploys a faulty update that crashes the production web servers, making the service unavailable to all customers. Which incident response phase should the team be in when they apply a rollback to the previous working version?
The recovery phase involves restoring systems to normal operation after an incident has been contained and eradicated. Applying a rollback to a previous working version is a recovery action because it brings the production web servers back to a functional state. This phase focuses on implementing the fix and verifying that the service is fully operational. It follows containment and eradication, where the faulty update would have been identified and removed.
Why this answer
The recovery phase focuses on restoring systems to normal operation after an incident has been contained and eradicated. Applying a rollback to a previous working version is a recovery action because it brings the production web servers back online and functional. This phase ensures the service is fully restored and verified.
It follows containment (limiting impact) and eradication (removing the cause).
Exam trap
The trap here is confusing the recovery phase with eradication, as both involve actions to fix the issue, but recovery specifically restores normal operations.