An employee receives a text message claiming their email password expired and asks them to tap a link and confirm a one-time code. Which two responses are appropriate? Select two.
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
Best answer
Do not tap the link or share the one-time code
The safest response is to avoid interacting with the message, because the attacker is trying to steal credentials or MFA access.
Best answer
Report the message through the company's approved security channel
Reporting helps the security team investigate the attempt and warn other users if the same message is spreading.
Distractor review
Reply to the sender and ask them to prove they are legitimate
Replying still confirms the address is active and can expose the user to more convincing social engineering attempts.
Distractor review
Enter the code to see whether the message is real
Submitting the code could give the attacker account access, so it is exactly the action the employee must avoid.
Distractor review
Forward the text to coworkers so they can compare it
Forwarding the message does not improve protection and may spread the threat or normalize unsafe behavior.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A laptop is suspected of being used in a malware incident. It is still powered on and connected to Wi-Fi. What should the responder do before shutting it down?
Question 2
An employee reports a ransomware note on a file server. The server is still powered on, shares are still being accessed, and management wants service restored as quickly as possible. What should the incident response team do first?
Question 3
An employee reports a ransomware note on a finance laptop. The laptop is still powered on, connected to Wi-Fi, and the user says they were just working in a spreadsheet. Management wants the fastest safe response that also preserves evidence. What should the responder do first?
Question 4
You are handed a company laptop suspected in an insider theft case. Legal says the evidence may be needed in court. Which action best preserves admissibility?
Question 5
A developer wants to reduce the risk of SQL injection in a new customer search form. Which two changes are the best mitigations? Select two.
Question 6
A branch office uses a flat LAN, and a compromise on one user workstation could spread quickly to finance systems. Management wants finance workstations isolated from general users, but finance staff still need access to a central finance application and network printer. What is the best design change?
FAQ
Questions learners often ask
What does this SY0-701 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Do not tap the link or share the one-time code — The correct responses are to avoid tapping the link or sharing the code and to report the message through the approved security channel. This protects the employee from credential theft and gives the security team a chance to respond. A one-time code is sensitive authentication data, so it should never be entered into a message that arrived unexpectedly. Reporting also supports organizational awareness and follow-up. Why others are wrong: Replying to the sender does not prove legitimacy and can increase interaction with the attacker. Entering the code is dangerous because it may authorize access to a malicious actor. Forwarding the message to coworkers spreads the suspicious content instead of routing it to security. None of those actions provide the direct, safe response needed for a likely smishing attempt.
What should I do if I get this SY0-701 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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