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Security OperationsmediumMultiple ChoiceObjective-mapped

SY0-701 Security Operations Practice Question

A SOC analyst receives an alert from the VPN appliance and identity platform. In the last 10 minutes, a user account had 14 failed VPN logons from one country, then one successful login from a different country. The user calls the help desk and says they have not used their account today. What should the analyst do first?

⚠ Common exam trap

It's easy for candidates to think resetting the password (Option C) is sufficient, but they overlook that active sessions and tokens must be explicitly revoked to fully contain the compromise, as per CompTIA's emphasis on session management in incident response.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Disable the user account and revoke active sessions or tokens while escalating the event as a suspected account compromise.

The combination of multiple failed logins from one country followed by a successful login from a different country, combined with the user's denial of activity, is a classic indicator of account compromise (e.g., credential stuffing or token theft). Disabling the account and revoking active sessions/tokens immediately stops the attacker's access, preventing further lateral movement or data exfiltration, while escalation ensures proper incident response. This aligns with the CompTIA incident response process: identification, containment, eradication, and recovery.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Block the foreign IP address at the firewall and wait for more alerts before acting.

    Why it's wrong here

    Blocking the foreign IP at the firewall only restricts traffic from a single source address, which is easily bypassed by an attacker using a VPN, proxy, or dynamic IP rotation. Additionally, if the attacker has already authenticated, they may hold an active session or token that will continue to work regardless of firewall rules. Waiting for more alerts before acting gives the adversary more time to move laterally or exfiltrate data, delaying necessary containment of the compromised account.

  • Disable the user account and revoke active sessions or tokens while escalating the event as a suspected account compromise.

    Why this is correct

    The successful login after repeated failures, combined with the user’s confirmation that they were not active, strongly suggests compromise. The fastest effective containment is to disable the account and invalidate existing sessions or tokens so the attacker cannot continue using stolen credentials. This preserves the ability to investigate while stopping ongoing access. It is a stronger first action than a password reset alone, which may leave active tokens usable.

  • Reset the user password and close the alert because the new password will stop the attack.

    Why it's wrong here

    A password reset only changes the credential for future logins, but it does not invalidate already-issued session cookies, OAuth access tokens, or Kerberos tickets that the attacker may be using to maintain authenticated access. Many applications and services cache tokens that remain valid for hours or days, allowing the threat actor to continue operating under the user's identity even after the password changes. Closing the alert immediately also prevents the SOC from completing a proper investigation, such as checking for other affected accounts or indicators of compromise, and fails to escalate the incident for further review.

  • Reimage the user’s laptop immediately to remove any possible malware before taking other steps.

    Why it's wrong here

    Reimaging the laptop assumes the attack originated from malware on the endpoint, but the alert pattern of repeated failed logins followed by a successful one from a foreign IP indicates compromised credentials rather than a local infection. An immediate reimage is a destructive response that will erase volatile evidence such as active network connections, temporary files, and memory artifacts that could confirm how the account was abused. It also does not remediate the compromised identity itself, so the attacker could still authenticate from another device unless the account is disabled and sessions are revoked first.

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JA

Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This SY0-701 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SY0-701 exam.