PK0-005 Project Management Concepts Practice Question
A project manager is leading a cross-functional team in a matrix organization. The project is experiencing conflicts between team members due to competing priorities from their functional departments. Which THREE techniques should the project manager use to resolve resource conflicts? (Select THREE).
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Apply resource leveling to smooth resource demand
Negotiating priorities with functional managers, escalating unresolved conflicts, and using resource leveling help resolve resource conflicts in a matrix structure.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Ignore conflicts to maintain team harmony
Why it's wrong here
Ignoring conflicts can escalate and harm project progress.
- ✓
Apply resource leveling to smooth resource demand
Why this is correct
Resource leveling adjusts the schedule to address overallocation and conflicts.
- ✓
Negotiate with functional managers to prioritize project tasks
Why this is correct
Collaboration with functional managers can align priorities and reduce conflicts.
- ✓
Escalate unresolved conflicts to the project sponsor
Why this is correct
Sponsors have authority to resolve escalated issues beyond the PM's control.
- ✗
Immediately reassign team members to reduce conflict
Why it's wrong here
Reassignment may not address the root cause and could delay the project.
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