Refer to the Exhibit Practice Questions

Refer to the exhibit.

```javascript
// Catalog Client Script - onChange on variable 'department'
function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') { return; }
    if (newValue == 'IT') {
        g_form.addOption('cost_center', 'IT_CC', 'IT Cost Center');
    } else {
        g_form.clearOptions('cost_center');
    }
}
```

Refer to the exhibit.

```
Notification: "Incident Created"
Table: incident
When to send: 
  - Condition: State changes to 'new'
Who will receive: 
  - Recipients: Assigned user
  - Also send to: Caller
Email template: (none)
```

A user creates an incident via self-service portal. The incident state is set to 'new'. The assigned user is empty. The caller is the user. The notification is active.

Refer to the exhibit.

Error log from CMDB IRE:
```
2024-03-15 10:32:45 Error: IdentificationReconcileEngine: Class 'cmdb_ci_server' - Identification rule 'Default Server Identification' failed.
Rule definition:
- Identifier: serial_number
- Condition: serial_number IS NOT EMPTY
- Dependency: None
Source payload:
{
 "name": "SRV-APP-01",
 "serial_number": "",
 "ip_address": "10.1.1.50"
}
```

Refer to the exhibit.

Exhibit:
```
IRE Log Entry:
  Input CI: { name: 'WebServer01', serial_number: 'SN123', class: 'cmdb_ci_server' }
  Match found: CI sys_id 'abc123' with serial_number 'SN123'
  Action: Insert (new record created)
```

Refer to the exhibit.

Exhibit:
```
CMDB Query: sys_class_name: cmdb_ci_server
Number of CIs: 2500
Number of CIs with missing serial_number: 800
Number of CIs with missing os: 300
Number of CIs with missing manufacturer: 150
Number of CIs with missing model_id: 200
Number of CIs with missing ip_address: 50
```

Catalog Item: Software Install

Flow: Create Request -> Approval (Group: Software Approvers) -> Fulfillment (Assignment Group: Software Fulfillment)

Variable: u_software_name (string, mandatory)

Flow Logic:
If u_software_name == "Adobe Photoshop":
  Approval group = IT Management
Else:
  Approval group = Software Approvers

Currently, requests for 'Adobe Photoshop' go to Software Approvers instead of IT Management.

Refer to the exhibit.

Business Rule: 'Update CI Status'
Table: Requested Item [sc_req_item]
When: After
Condition: current.state.changesTo(3) // 'Closed Complete'
Script:
gr = new GlideRecord('cmdb_ci');
gr.get(current.variables.ci);
gr.setValue('operational_status', 1); // In Production
gr.update();

Catalog Item Variable 'ci':
Type: Reference
Reference table: Configuration Item [cmdb_ci]

Refer to the exhibit.

Exhibit: Excerpt from a Business Rule script on the cmdb_ci table:

(function executeRule(current, previous /*null when async*/ ) {
    var gr = new GlideRecord('cmdb_ci');
    gr.addQuery('sys_id', current.parent.sys_id);
    gr.query();
    if (gr.next()) {
        gr.setValue('u_last_child_update', new GlideDateTime());
        gr.update();
    }
})(current, previous);

```javascript
var gr = new GlideRecord('cmdb_ci');
gr.addQuery('sys_class_name', 'cmdb_ci_server');
gr.addQuery('u_environment', 'production');
gr.setLimit(1);
gr.orderByDesc('sys_updated_on');
gr.query();
if(gr.next()) {
    gs.info(gr.getValue('name'));
}
```

```json
{
  "name": "Linux Server Probe",
  "table": "cmdb_ci_linux_server",
  "condition": "sys_class_name=cmdb_ci_linux_server AND operational_status=1",
  "fields": ["name", "serial_number", "cpu_type"],
  "source": "ServiceNow Discovery"
}
```

Refer to the exhibit.

[Import Set Row XML]
<?xml version="1.0" encoding="UTF-8"?>
<import_set_row>
  <source>csv_import</source>
  <staging_table>u_import_incident</staging_table>
  <field name="u_number">INC001</field>
  <field name="u_short_description">Server down</field>
  <field name="u_category">Infrastructure</field>
  <field name="u_assigned_to">admin</field>
</import_set_row>

[Transform Map Log]
Transform started for source csv_import on table u_import_incident
Field mapping: u_number -> number (coalesce true)
Field mapping: u_short_description -> short_description
Field mapping: u_category -> category (script)
Script error: Cannot read property 'sys_id' of null
Field mapping: u_assigned_to -> assigned_to (direct)
Transform completed: 0 records created, 0 updated

{
  "sys_id": "catalog_item_123",
  "name": "Laptop Request",
  "variables": [
    {"name": "model", "type": "string", "mandatory": true},
    {"name": "remarks", "type": "string", "mandatory": false}
  ],
  "record_producer": {
    "name": "Produce Laptop RITM",
    "table": "sc_req_item",
    "mappings": [
      {"variable": "model", "target_field": "short_description"},
      {"variable": "remarks", "target_field": "comments"}
    ]
  }
}

function onLoad() {
    g_form.setValue('category', 'software');
}

if (g_form.getValue('type') == 'hardware') {
    g_form.setMandatory('serial_number', true);
}

{
    "name": "incident",
    "elements": {
        "short_description": {
            "type": "string",
            "max_length": 160
        },
        "caller_id": {
            "type": "reference",
            "reference": "sys_user"
        }
    }
}