Question 161 of 510

Service Catalog and Workflows →hardMultiple ChoiceObjective-mapped

SNOW-CSA Service Catalog and Workflows Practice Question

This SNOW-CSA practice question tests your understanding of service catalog and workflows. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.

Exhibit

{
    "activity": {
        "name": "Run Script",
        "script": "current.state = 'pending'; current.update();",
        "runScriptOn": "run"
    }
}

Refer to the exhibit. A workflow includes a 'Run Script' activity with the above configuration. What will happen when the workflow reaches this activity?

Question 1hardmultiple choice

Full question →

Exhibit

{
    "activity": {
        "name": "Run Script",
        "script": "current.state = 'pending'; current.update();",
        "runScriptOn": "run"
    }
}

A
The script will cause an error because current is not defined in workflow.
Why wrong: current is defined in workflow context.
B
The script runs but current.update() is unnecessary because state is set automatically.
Why wrong: update() is needed to save changes to the database.
C
The script runs and updates the current record's state to pending.
The script uses current to set state and update the record.
D
The script only runs when the workflow is started, not when the activity is reached.
Why wrong: The script runs when the activity is reached, as configured.

Full breakdown with real-world context →

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

The script runs and updates the current record's state to pending.

Option C is correct because the 'Run Script' activity in a ServiceNow workflow executes the provided script when the workflow reaches that activity. The script uses the 'current' GlideRecord object, which is automatically available in workflow scripts and represents the record that triggered the workflow. The 'current.state = 3' line sets the state field to the value for 'pending' (typically 3 in the standard incident or task table), and 'current.update()' commits this change to the database, so the record's state is updated to pending.

Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
The script will cause an error because current is not defined in workflow.
Why it's wrong here
current is defined in workflow context.
✗
The script runs but current.update() is unnecessary because state is set automatically.
Why it's wrong here
update() is needed to save changes to the database.
✓
The script runs and updates the current record's state to pending.
Why this is correct
The script uses current to set state and update the record.
Related concept
Read the scenario before looking for a memorised answer.
✗
The script only runs when the workflow is started, not when the activity is reached.
Why it's wrong here
The script runs when the activity is reached, as configured.

Common exam traps

Common exam trap: answer the scenario, not the keyword

The trap here is that candidates assume 'current.update()' is optional or that 'current' is not available in workflow scripts, when in fact it is always available and update() is required to save changes.

Detailed technical explanation

How to think about this question

In ServiceNow, the 'current' object in workflow scripts is a GlideRecord instance for the record that triggered the workflow, and it is automatically scoped to the workflow context. The state field is an integer field where values like 1 (new), 2 (in progress), 3 (pending), etc., are defined in the dictionary. Calling 'current.update()' is essential because GlideRecord operations are transactional; without it, changes remain in memory and are discarded when the script ends. A real-world scenario is a catalog item workflow that sets a request to pending approval, where failing to call update() would leave the request in its previous state, causing confusion for approvers.

KKey Concepts to Remember

Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.

TExam Day Tips

Watch for words such as best, first, most likely and least administrative effort.
Review why wrong options are wrong, not only why the correct option is correct.

Key takeaway

Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.

Real-world example

How this comes up in practice

A practitioner preparing for the SNOW-CSA exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.

What to study next

Got this wrong? Here's your next step.

Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.

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FAQ

Questions learners often ask

What does this SNOW-CSA question test?

Service Catalog and Workflows — This question tests Service Catalog and Workflows — Read the scenario before looking for a memorised answer..

What is the correct answer to this question?

The correct answer is: The script runs and updates the current record's state to pending. — Option C is correct because the 'Run Script' activity in a ServiceNow workflow executes the provided script when the workflow reaches that activity. The script uses the 'current' GlideRecord object, which is automatically available in workflow scripts and represents the record that triggered the workflow. The 'current.state = 3' line sets the state field to the value for 'pending' (typically 3 in the standard incident or task table), and 'current.update()' commits this change to the database, so the record's state is updated to pending.

What should I do if I get this SNOW-CSA question wrong?

Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.

What is the key concept behind this question?

Read the scenario before looking for a memorised answer.

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Last reviewed: Jun 24, 2026

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