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SNOW-CSA Service Catalog and Workflows Practice Question

Exhibit

sys_record_grpmember table record:

Group: 'IT Hardware Approvers'
User: 'Jane Smith'
Source: 'direct'

Group: 'IT Hardware Approvers'
User: 'Bob Lee'
Source: 'direct'

Group: 'IT Hardware Approvers'
User: 'John Doe'
Source: 'direct'

sysapproval_approver table:

Approval record for RITM0010001:
Approver: 'IT Hardware Approvers'
State: 'requested'

Approval record for RITM0010001:
Approver: 'Jane Smith'
State: 'requested'

Approval record for RITM0010001:
Approver: 'Bob Lee'
State: 'pending'

Approval record for RITM0010001:
Approver: 'John Doe'
State: 'not requested'

Refer to the exhibit. A catalog item 'Laptop Request' requires approval from the 'IT Hardware Approvers' group. The approval rule is 'Any one approves'. What is the current approval state for the request?

⚠ Common exam trap

Watch out — candidates often confuse 'Any one approves' with 'Waiting for a specific user', assuming the system requires a named individual to act, when in fact it waits for any member of the group to approve.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Waiting for any member of IT Hardware Approvers to approve

The approval rule 'Any one approves' means that the request is approved as soon as a single member of the 'IT Hardware Approvers' group approves it. Since no approval action has been taken yet, the current state is 'Waiting for any member of IT Hardware Approvers to approve'. This is the default pending state for an approval rule set to 'Any' in ServiceNow.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
Approved by Jane Smith
Why it's wrong here
Incorrect. Jane Smith's state is 'requested', meaning she has not acted.
✗
Waiting for John Doe specifically
Why it's wrong here
Incorrect. John Doe is 'not requested', meaning he is not required.
✓
Waiting for any member of IT Hardware Approvers to approve
Why this is correct
Correct. The group is requested and individuals have not approved.
✗
Rejected by Bob Lee
Why it's wrong here
Incorrect. Bob Lee's state is 'pending', not rejected.

Go deeper

SNOW-CSA Service Catalog and Workflows Practice Question

Exhibit

Why each option matters

Option-by-option breakdown

Related to this question