- A
Log the issue in the issue log and address it in a future sprint
Why wrong: Delaying may escalate dissatisfaction; immediate communication is better.
- B
Instruct the team to rework the UI immediately to satisfy the customer
Why wrong: Rework without change control and agreement on new requirements is inappropriate.
- C
Explain to the customer that the team adhered to the agreed specifications
Why wrong: Focusing on blame is not constructive; need to understand the gap.
- D
Schedule a meeting with the customer to review their expectations and discuss potential adjustments
Collaborative approach to align expectations and find a solution.
Question 403 of 892
PMP Process — Managing Technical Aspects Practice Question
This PMP practice question tests your understanding of process — managing technical aspects. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
During a sprint review, the customer expresses dissatisfaction with the user interface, stating it does not meet their expectations. The team followed the specifications agreed upon during sprint planning. What should the project manager do NEXT?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Schedule a meeting with the customer to review their expectations and discuss potential adjustments
Option D is correct because the project manager must first understand the customer's unmet expectations before taking any corrective action. The team followed the agreed specifications, but the customer's dissatisfaction indicates a gap between those specifications and their actual needs. Scheduling a meeting to review expectations and discuss adjustments aligns with the agile principle of customer collaboration and ensures any changes are properly evaluated before being implemented.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Log the issue in the issue log and address it in a future sprint
Why it's wrong here
Delaying may escalate dissatisfaction; immediate communication is better.
- ✗
Instruct the team to rework the UI immediately to satisfy the customer
Why it's wrong here
Rework without change control and agreement on new requirements is inappropriate.
- ✗
Explain to the customer that the team adhered to the agreed specifications
Why it's wrong here
Focusing on blame is not constructive; need to understand the gap.
- ✓
Schedule a meeting with the customer to review their expectations and discuss potential adjustments
Why this is correct
Collaborative approach to align expectations and find a solution.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may choose Option C, thinking that adhering to specifications is sufficient, but the PMP exam emphasizes stakeholder satisfaction and the need to validate that the delivered product meets the customer's actual needs, not just the documented requirements.
Detailed technical explanation
How to think about this question
In agile frameworks like Scrum, the sprint review is a time-boxed event for inspecting the increment and adapting the product backlog. The product owner is responsible for clarifying customer expectations and prioritizing changes. The project manager should facilitate a discussion to capture the customer's feedback, update the product backlog with new or revised user stories, and ensure the team understands the acceptance criteria before any rework is scheduled.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the PMP exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
- →
Process — Managing Technical Aspects — study guide chapter
Learn the concepts, then practise the questions
- →
Process — Managing Technical Aspects practice questions
Targeted practice on this topic area only
- →
All PMP questions
892 questions across all exam domains
- →
Project Management Professional PMP study guide
Full concept coverage aligned to exam objectives
- →
PMP practice test guide
How to use practice tests most effectively before exam day
Related practice questions
Related PMP practice-question pages
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
People — Leading Projects practice questions
Practise PMP questions linked to People — Leading Projects.
Process — Managing Technical Aspects practice questions
Practise PMP questions linked to Process — Managing Technical Aspects.
Business Environment — Strategy and Value practice questions
Practise PMP questions linked to Business Environment — Strategy and Value.
Business Environment: strategy and project benefits practice questions
Practise PMP questions linked to Business Environment: strategy and project benefits.
PMP fundamentals practice questions
Practise PMP questions linked to PMP fundamentals.
PMP scenario practice questions
Practise PMP questions linked to PMP scenario.
PMP troubleshooting practice questions
Practise PMP questions linked to PMP troubleshooting.
Practice this exam
Start a free PMP practice session
Short sessions build daily habit. Longer sessions build exam-day stamina. Try a timed session to simulate real conditions.
FAQ
Questions learners often ask
What does this PMP question test?
Process — Managing Technical Aspects — This question tests Process — Managing Technical Aspects — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Schedule a meeting with the customer to review their expectations and discuss potential adjustments — Option D is correct because the project manager must first understand the customer's unmet expectations before taking any corrective action. The team followed the agreed specifications, but the customer's dissatisfaction indicates a gap between those specifications and their actual needs. Scheduling a meeting to review expectations and discuss adjustments aligns with the agile principle of customer collaboration and ensures any changes are properly evaluated before being implemented.
What should I do if I get this PMP question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Keep practising
More PMP practice questions
- During a sprint review, the product owner rejects a completed user story because it does not meet the acceptance criteri…
- During a daily standup, a developer mentions she is blocked by a dependency from another team. The issue was not previou…
- A project manager is leading a digital transformation initiative. Midway through the project, a new regulation is introd…
- Your project is a large infrastructure build. You have completed the planning phase, but the sponsor has put pressure on…
- You are managing a software development project using a hybrid approach. During a sprint review, the product owner reque…
- Your agile project has been experiencing declining velocity over the last three sprints. During the retrospective, the t…
Last reviewed: Jul 4, 2026
This PMP practice question is part of Courseiva's free PMI certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PMP exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.