CAPM Business Analysis Frameworks Practice Question
A project team wants to compare their sales order process with that of a leading competitor to identify improvement opportunities. Which technique is best?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Benchmarking
Benchmarking is the best technique because it systematically compares the organization's sales order process with that of a leading competitor to identify best practices and improvement opportunities. Document analysis is internal and does not provide external comparison. Interviews with employees offer internal insights but lack cross-organizational perspective. Fishbone diagram is a root cause analysis tool, not for comparing processes across organizations.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Benchmarking
Why this is correct
Benchmarking compares processes with industry leaders.
- ✗
Document analysis
Why it's wrong here
Document analysis focuses on existing internal documents.
- ✗
Interview with employees
Why it's wrong here
Interviews are internal and may not reveal best practices.
- ✗
Fishbone diagram
Why it's wrong here
Fishbone diagrams analyze causes of problems.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CAPM practice question is part of Courseiva's free PMI certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CAPM exam.