CAPM Business Analysis Frameworks Practice Question
A project manager is leading a requirements workshop for a new software system. The business analyst suggests using a technique that involves creating a visual representation of the sequence of steps in a business process. Which technique is being suggested?
⚠ Common exam trap
A common mix-up: candidates confuse a data flow diagram (DFD) with a flowchart because both use arrows and boxes, but DFDs model data movement and storage, not the sequential order of process steps.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Flow chart
A flowchart is the correct technique because it visually represents the sequence of steps in a business process, using standardized symbols (e.g., ovals for start/end, rectangles for tasks, diamonds for decisions) to map the flow of activities. This aligns directly with the scenario of creating a visual representation of process steps during a requirements workshop.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use case diagram
Why it's wrong here
Use case diagrams show interactions between actors and the system, not the sequence of steps in a process.
- ✗
Mind map
Why it's wrong here
Mind maps are used for brainstorming and organizing ideas, not for process sequencing.
- ✓
Flow chart
Why this is correct
Flow charts visually represent the sequence of steps in a process, ideal for business process modeling.
- ✗
Data flow diagram
Why it's wrong here
Data flow diagrams focus on data flows and storage, not the sequence of steps.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CAPM practice question is part of Courseiva's free PMI certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CAPM exam.