CAPM Business Analysis Frameworks Practice Question
A business analyst is planning a requirements elicitation session for a new enterprise resource planning (ERP) system. The project has stakeholders in three countries with different time zones and conflicting opinions. The BA wants to reduce the influence of dominant personalities and obtain honest input from all participants. (Choose two.)
⚠ Common exam trap
The trap here is assuming that any collaborative technique reduces dominant voices, when face-to-face or shared-document methods actually expose opinions and can amplify assertive participants.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the Delphi technique to iteratively gather and refine expert opinions without face-to-face meetings.
Anonymous surveys and the Delphi technique both protect individual input from dominant personalities and work asynchronously across time zones. Surveys gather broad initial data, while Delphi refines expert opinions through anonymous iterative rounds. Together they directly address the BA's need for honest, unbiased input from geographically dispersed stakeholders with conflicting views.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Distribute a requirements draft and ask stakeholders to mark it up in a shared document simultaneously.
Why it's wrong here
Simultaneous markups in a shared document still expose individual comments to the group, which can discourage honest dissent and allow dominant voices to react immediately. It also requires concurrent availability, which is difficult across three time zones. While collaborative editing can be useful, it does not provide the anonymity needed to reduce dominant-personality influence or the asynchronous flexibility the scenario requires.
- ✓
Use the Delphi technique to iteratively gather and refine expert opinions without face-to-face meetings.
Why this is correct
The Delphi technique collects anonymous expert responses through multiple rounds until consensus emerges. Because participants never meet face-to-face, dominant personalities cannot sway the group, and time zone differences are less problematic. It is well suited to conflicting opinions because each round allows experts to reconsider their views based on summarized feedback. This makes it a strong choice for the BA's objectives.
- ✗
Hold a single joint application design (JAD) session with all stakeholders in one room.
Why it's wrong here
JAD sessions are intensive workshops that bring stakeholders together to define requirements collaboratively. While effective for consensus building, they require simultaneous presence and can be dominated by assertive participants. The scenario explicitly seeks to reduce dominant-personality influence and accommodate three time zones. A single JAD session would exacerbate both issues, making it unsuitable despite its collaborative strengths.
- ✗
Interview only the most senior stakeholder from each country to save time.
Why it's wrong here
Interviewing only senior stakeholders narrows input and may omit valuable operational perspectives. It also fails to reduce dominant-personality influence because seniority itself can dominate the discussion. The BA needs honest input from all participants, not a filtered view. This approach risks missing critical ERP requirements from end users and does not address the stated goal of broad, unbiased elicitation.
- ✓
Conduct anonymous surveys to collect individual input before group discussion.
Why this is correct
Anonymous surveys allow each stakeholder to provide input without fear of reprisal or being overshadowed by dominant voices. In a multi-country ERP project, time zones make synchronous meetings difficult, and anonymity reduces social pressure. The BA can then aggregate responses and identify areas of consensus and conflict. This technique directly addresses the goal of honest input from all participants.
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Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PMI exam blueprint
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