MS-102 User Administrator Practice Question
A new helpdesk administrator needs to be able to reset user passwords and manage user account properties, but should not be able to manage licenses or assign administrative roles. Which built-in role should be assigned?
⚠ Common exam trap
The trap here is that the Helpdesk Administrator role sounds like the obvious choice for a helpdesk administrator because of its name, but it lacks the ability to manage user account properties (like display name and job title), which the question explicitly requires. The User Administrator role provides both password reset and user property management capabilities, making it the correct answer despite its broader name.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
User Administrator
The User Administrator role in Microsoft Entra ID is the correct choice because it includes permissions to reset passwords, manage user account properties (such as display name, job title, and department), and manage user licenses, while explicitly excluding the ability to assign administrative roles. The Helpdesk Administrator role can reset passwords but cannot manage user account properties or licenses, and the License Administrator role can only manage licenses, not user properties. The Global Administrator role has full access, which exceeds the required permissions. Therefore, User Administrator is the appropriate role.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Global Administrator
Why it's wrong here
The Global Administrator role has unrestricted access to all administrative features, which is too permissive.
- ✓
User Administrator
Why this is correct
The User Administrator can manage users and groups, reset passwords, and manage user licenses, but not administrative roles. This matches the requirement.
- ✗
License Administrator
Why it's wrong here
The License Administrator can only assign and remove licenses, not reset passwords or manage user properties.
- ✗
Helpdesk Administrator
Why it's wrong here
The Helpdesk Administrator can reset passwords but cannot manage other user account properties or licenses.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MS-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-102 exam.