Back to Microsoft Dynamics 365 Fundamentals ERP MB-920 questions

Scenario-based practice

Select Two (Multi-Select) Questions

Practise Microsoft Dynamics 365 Fundamentals ERP MB-920 practice questions — original exam-style scenarios covering every exam domain, with detailed explanations, wrong-answer analysis, and common exam traps.

20
scenario questions
MB-920
exam code
Microsoft
vendor

Scenario guide

How to approach select two (multi-select) questions

Multi-select questions tell you to 'Choose TWO' or 'Choose THREE'. Getting partial credit is not a thing — you must select all correct answers with no incorrect ones. The stem always states how many to choose, so trust it. These questions require precision, not best-guess elimination.

Quick answer

Select Two (Multi-Select) Questions questions test whether you can apply the concept in context, not just recognise a definition.

How the topic appears in realistic exam-style scenarios.

Which detail in the question changes the correct answer.

How to eliminate plausible but wrong options.

How to connect the question back to the wider exam objective.

Related practice questions

Related MB-920 topic practice pages

Scenario questions usually connect to one or more exam topics. Use these links to review the underlying concepts behind the scenario.

Practice set

Practice scenarios

Question 1hardmulti select
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A company is implementing Dynamics 365 Customer Service and wants to use Copilot to improve agent productivity. Which TWO actions can Copilot perform in the customer service workspace?

Question 2easymulti select
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Which TWO are common features shared across Dynamics 365 ERP applications? (Select exactly two.)

Question 3mediummulti select
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Which TWO of the following are valid reasons to use the 'Offline mode' in Dynamics 365 Commerce POS?

Question 4hardmulti select
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Which THREE capabilities are provided by Dynamics 365 Supply Chain Management's Warehouse Management module? (Select exactly three.)

Question 5hardmulti select
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Which TWO of the following are valid methods to handle product returns in Dynamics 365 Commerce?

Question 6easymulti select
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Which THREE of the following are components of the Dynamics 365 Commerce architecture?

Question 7hardmulti select
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Which THREE components must be configured to enable a complete compensation management process in Dynamics 365 Human Resources?

Question 8mediummulti select
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Which TWO features are available in Dynamics 365 Human Resources for managing employee benefits?

Question 9mediummulti select
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Which TWO features are part of Dynamics 365 Finance shared financial management? (Select exactly two.)

Question 10mediummulti select
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Which TWO capabilities are core to Dynamics 365 Supply Chain Management?

Question 11easymulti select
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Which TWO of the following are valid project types in Dynamics 365 Project Operations? (Choose two.)

Question 12hardmulti select
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Which THREE of the following are capabilities of Dynamics 365 Project Operations? (Choose three.)

Question 13mediummulti select
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Which TWO of the following are valid billing methods in Dynamics 365 Project Operations? (Choose two.)

Question 14hardmulti select
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Which THREE are valid options for configuring product lifecycle states in Dynamics 365 Supply Chain Management? (Select exactly three.)

Question 15mediummulti select
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A Dynamics 365 administrator is configuring Copilot features for the sales team. Which TWO actions should the administrator take to ensure responsible AI usage?

Question 16hardmulti select
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A company uses Dynamics 365 Supply Chain Management. The warehouse manager wants to use Copilot to improve inventory management. Which THREE tasks can Copilot assist with?

Question 17mediummulti select
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A company uses Dynamics 365 Commerce to manage its online and brick-and-mortar stores. They need to configure a promotion that offers a 10% discount on all products in the 'Home & Garden' category when customers purchase at least three items from that category. Which TWO components must be configured to implement this promotion?

Question 18mediummulti select
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A manufacturing company uses Dynamics 365 Supply Chain Management. They want to improve inventory accuracy and reduce stockouts. Which TWO actions should they take?

Question 19mediummulti select
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Which TWO capabilities are part of the core capabilities of Dynamics 365 Finance?

Question 20easymulti select
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A company uses Dynamics 365 Finance and needs to set up a new fiscal year. Which THREE steps are required to open the new fiscal year?

These MB-920 practice questions are part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style MB-920 questions with detailed explanations, topic-based practice, mock exams, readiness tracking, and study analytics.