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PK0-005 Practice Question: Which TWO tools are used for quality management…
Which TWO tools are used for quality management in a project?
⚠ Common exam trap
Candidates often confuse project management process groups (e.g., planning vs. monitoring/controlling) and incorrectly select scheduling tools like the Gantt chart or network diagram as quality management tools, when they belong to time management and schedule control, not quality control or assurance.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Cause-and-effect diagram
The cause-and-effect diagram (also known as a fishbone or Ishikawa diagram) is a quality management tool used to identify, explore, and graphically display the potential root causes of a problem or quality defect. It helps project teams systematically analyze the relationship between an effect (the problem) and its possible causes, making it a core tool in quality planning and quality assurance.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
RACI matrix
Why it's wrong here
RACI matrix clarifies roles, not quality.
- ✓
Cause-and-effect diagram
Why this is correct
Cause-and-effect diagrams help identify root causes of quality problems.
- ✓
Control chart
Why this is correct
Control charts track process variation and are used in quality management.
- ✗
Network diagram
Why it's wrong here
Network diagrams show task dependencies, not quality.
- ✗
Gantt chart
Why it's wrong here
Gantt charts are for scheduling, not quality management.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PK0-005 exam.