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PK0-005 Practice Question: During project execution, a critical team member…
During project execution, a critical team member is assigned to another project and is no longer available full-time. The project manager updates the issue log and tries to negotiate with the functional manager for an alternative. However, the issue cannot be resolved at this level. What is the next step according to issue management best practices?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Escalate the issue following the escalation path.
When an issue cannot be resolved at the project manager level, it should be escalated to the appropriate level of management (e.g., program manager, sponsor) using the predefined escalation path. Updating the issue log is a good practice, but escalation is the required action when resolution is not possible.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Close the issue as unresolved.
Why it's wrong here
Issues should not be closed if unresolved; they need escalation.
- ✓
Escalate the issue following the escalation path.
Why this is correct
Proper escalation ensures higher management can provide resources or decisions.
- ✗
Assign the issue to the project sponsor.
Why it's wrong here
While the sponsor may be part of the escalation path, the general process is to follow the escalation path, not arbitrarily assign to sponsor.
- ✗
Document the issue as a risk.
Why it's wrong here
An issue is a current problem, not a risk; it should be managed as an issue.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PK0-005 exam.