Quick Answer
The correct answer is to review the business case with the stakeholder to realign expectations. This is the right move because the stakeholder believes the project is not delivering business value, yet the project manager has confirmed the project is on track per the approved scope. The core issue here is a perception gap: the stakeholder’s definition of value may have drifted from the documented objectives and success criteria in the business case. On the CompTIA Project+ PK0-005 exam, this scenario tests your understanding of stakeholder management and scope governance—specifically, that you must use the business case as the authoritative reference to realign expectations without introducing scope creep. A common trap is to immediately adjust the project plan or add features, which violates scope control. Instead, remember the memory tip: “Business case, not a race—realign, not redesign.”
This PK0-005 practice question tests your understanding of project management concepts. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
During a project status meeting, a stakeholder complains that the project is not delivering the expected business value. The project manager reviews the business case and finds that the project is on track per the approved scope. What should the project manager do?
Explain that the project is on track and ignore the complaint.
Why wrong: Dismissing stakeholder concern is poor practice.
Escalate to the project sponsor.
Why wrong: Should first attempt to resolve directly.
Review the business case with the stakeholder to realign expectations.
Clarifies expected value.
Add features to increase business value.
Why wrong: Scope change needs formal process.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Review the business case with the stakeholder to realign expectations.
Option C is correct because the stakeholder's perception of business value may differ from the approved scope. The project manager should review the business case with the stakeholder to clarify the agreed-upon objectives, success criteria, and expected value, thereby realigning expectations without scope creep. This approach maintains stakeholder engagement and ensures the project remains within its defined boundaries.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Explain that the project is on track and ignore the complaint.
Why it's wrong here
Dismissing stakeholder concern is poor practice.
Escalate to the project sponsor.
Why it's wrong here
Should first attempt to resolve directly.
Review the business case with the stakeholder to realign expectations.
Why this is correct
Clarifies expected value.
Related concept
Read the scenario before looking for a memorised answer.
Add features to increase business value.
Why it's wrong here
Scope change needs formal process.
Common exam traps
The trap here is that candidates may confuse stakeholder satisfaction with scope compliance, leading them to either escalate prematurely (Option B) or add features (Option D), when the correct action is to realign expectations through the business case.
Detailed technical explanation
The business case is a foundational document that defines the project's justification, including expected benefits, costs, and risks. When a stakeholder perceives a lack of value, the project manager must revisit the business case to confirm the agreed-upon metrics and assumptions, not unilaterally alter the scope. In real-world scenarios, this often involves facilitating a workshop to map stakeholder expectations to the project's deliverables, ensuring alignment with the original investment rationale.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A practitioner preparing for the PK0-005 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
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FAQ
Project Management Concepts — This question tests Project Management Concepts — Read the scenario before looking for a memorised answer..
The correct answer is: Review the business case with the stakeholder to realign expectations. — Option C is correct because the stakeholder's perception of business value may differ from the approved scope. The project manager should review the business case with the stakeholder to clarify the agreed-upon objectives, success criteria, and expected value, thereby realigning expectations without scope creep. This approach maintains stakeholder engagement and ensures the project remains within its defined boundaries.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This PK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PK0-005 exam.
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