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PK0-005 Practice Question: During a project status meeting, a stakeholder…
During a project status meeting, a stakeholder complains that the project is not delivering the expected business value. The project manager reviews the business case and finds that the project is on track per the approved scope. What should the project manager do?
⚠ Common exam trap
Test-takers frequently confuse stakeholder satisfaction with scope compliance, leading them to either escalate prematurely (Option B) or add features (Option D), when the correct action is to realign expectations through the business case.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Review the business case with the stakeholder to realign expectations.
The stakeholder's perception of business value may differ from the approved scope. The project manager should review the business case with the stakeholder to clarify the agreed-upon objectives, success criteria, and expected value, thereby realigning expectations without scope creep. This approach maintains stakeholder engagement and ensures the project remains within its defined boundaries.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Explain that the project is on track and ignore the complaint.
Why it's wrong here
Ignoring the complaint leaves the stakeholder's value concern unaddressed and damages engagement, even though the project tracks the approved scope. Simply restating scope compliance suits routine status reporting, not a stakeholder escalation about whether the business case still delivers expected benefits.
- ✗
Escalate to the project sponsor.
Why it's wrong here
Escalating to the sponsor transfers a stakeholder-engagement and benefits-realisation discussion upward before the project manager has investigated or revalidated the business case. Sponsor escalation suits decisions beyond the project manager's authority, such as funding or scope changes, not an initial complaint about perceived value.
- ✓
Review the business case with the stakeholder to realign expectations.
Why this is correct
The project is delivering the approved scope, so the gap is between stakeholder expectations and the documented business case. Reviewing the business case with the stakeholder realigns expectations and confirms whether the value assumptions still hold.
- ✗
Add features to increase business value.
Why it's wrong here
Adding features expands scope beyond the approved baseline without change control, addressing the symptom rather than the value gap the stakeholder raised. Scope additions suit a formally approved change request after impact analysis, not an informal response to a status-meeting complaint.
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